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Systems Engineer III
Location
Arizona + 4 moreAll locations: Arizona | Colorado | Kansas | New Mexico | Texas
Posted
202 days ago
Salary
$86K - $120K / year
Seniority
Senior
Job Description
Systems Engineer III
IronEdge Group
• Perform advanced configuration, deployment, and implementation of software, operating systems, cloud platforms, and hardware in accordance with design specifications and industry best practices across multiple technology domains • Serve as the Senior Professional Services Engineer throughout project lifecycles, partnering with Project Managers on project planning, execution, and delivery • Support pre-sales efforts by contributing to the design and peer review of enterprise-level technology solutions spanning cloud, on-premises, colocation, and hosted environments • Provide advanced troubleshooting and escalation support, ensuring timely diagnosis, resolution, documentation, and communication of issues to leadership and stakeholders • Develop high-quality technical documentation, including runbooks, as-built documentation, diagrams, cutover and rollback plans, validation plans, and standard operating procedures • Mentor and guide team members while collaborating closely with support teams, project teams, and management to deliver high-quality outcomes • Deliver end-user training and provide professional, customer-focused support both remotely • Maintain accurate time of entry, ticket documentation, and adherence to company standards • Manage workload effectively, support after-hours project or incident needs, and assist the Client Success Team with technology roadmaps to ensure long-term client success.
Job Requirements
- 6+ years of experience, or 4+ years of experience with a Bachelor’s degree in a related field
- Ability to develop, deploy, and/or troubleshoot complex infrastructure implementations, both on-premises and in the cloud, adhering to budget and schedule, and project-based best practices
- Ability to interact and communicate professionally with client executives
- Ability to professionally interact in a variety of situations, including customer service, orientations, training, and networking both onsite and remotely
- Experience with ConnectWise or another PSA tool is required.
- Managed Services Providers (MSP) experience is highly preferred.
- Must be proficient at an advanced level in most of the following technologies: Microsoft Windows Server setup/admin (including servers in Azure/cloud) (2019+), including Active Directory design (GPO, Policies, Sites, Users, Groups & Security)
- Microsoft Azure and Office 365 cloud technologies and migrations to include Compute, Storage, Directory & Virtual Desktop, and conversions from on-prem or other cloud providers into these systems
- Complex Network and Server (including virtualization, storage) deployment and setup best practice, including compliance-bound and security-prioritizing environments
- Complex networking configuration, network solution architecture including VPN/networking security, routing, switching, wireless, firewalls, and VPN utilizing Cisco Meraki, Fortinet, Ubiquiti, and SonicWall
- Design, deploy, support, and troubleshoot Microsoft AVD/RD environments, Citrix plus.
Benefits
- IEG pays a portion of employee premiums for Medical, Dental, and Life Insurance
- Vision Insurance
- AD&D Insurance
- Short-Term and Long-Term Disability Insurance
- Flexible Spending Account and Health Savings Account
- Flexible Time Off plus Holidays
- Matching 401k
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