• Ефективна комунікація з клієнтами для швидкого вирішення технічних питань • Обробка зовнішніх та внутрішніх звернень пов'язаних з налаштуваннями та роботою сервісів компанії • Аналіз та пошук помилок по запиту інших команд

• Brindar soporte de software con SQL para nuestros clientes alrededor del mundo • Resolviendo problemas técnicos con bases de datos como SQL • Colaborando con equipos internos para identificar prioridades y resolver incidencias complejas • Manteniendo una comunicación asertiva y enfocada en los resultados

• Configure and deploy complex software solutions across desktop and mobile environments • Deliver advanced end‑user computing support, resolving sophisticated hardware and software issues through expert diagnostics • Provide reliable, customer focused IT support to market and corporate users through effective troubleshooting, collaboration, and escalation • Support desktop, hardware, software, and application issues across office and field environments while developing technical expertise and stakeholder relationships • Support Tier 2 and select Tier 3 tickets escalated from the Digital Service Center; escalate complex issues as needed • Troubleshoot moderately complex desktop, application, network, and hardware issues by reproducing incidents and validating configurations • Provide functional and post development application support, including client installations and upgrades • Collaborate with internal IT teams and external vendors to support timely issue resolution • Assist with data analysis, documentation, and technical inputs for system fixes and enhancements • Contribute to operational and ticketing reports and support team led technical initiatives • Advise users on standard IT equipment options and assist with research and quote coordination • Provide hands-on, frontline IT support for users online, in call queues, and on site • Willingness to travel to market area sites to support end users and IT equipment as needed

• Address client inquiries and technical issues via phone, email, and chat, ensuring quick and professional responses. • Guide customers through troubleshooting steps to resolve technical problems. • Follow up with clients to confirm issue resolution and gather feedback on the support experience. • Diagnose and resolve software, system, or network-related issues. • Escalate recurring or complex issues to higher-level support or relevant teams. • Perform detailed logging of incidents and resolutions in ticketing systems. • Partner with team members to address complex issues and share insights during team meetings. • Create, update, and maintain knowledge base articles, FAQs, and technical guides. • Provide feedback on recurring issues to help identify areas for improvement.