Role Description As a Program Coordinator I, you will coordinate and manage the assigned program, ensuring adherence to program standards, contracts, policies, procedures, and guidelines. You will actively collaborate with community organizations to establish a wide network of client support services, enhancing the program’s effectiveness and impact. Qualifications - High school diploma required, bachelor’s degree preferred. - Two years of experience in providing supervision in a social service/call center setting. - Working knowledge of mental health and/or call center coordination and management. - The ability to support the values and mission of Didi Hirsch as related to employment. - Working knowledge of Agency policies and procedures, HIPAA, DMH, Department of Social Services, CalWORKs and other state, federal regulations relating to outpatient mental health services. - For Substance Abuse programs, working knowledge of state and federal regulations relating to youth and substance abuse services. - The skill to present ideas, information, and viewpoints clearly, both verbally and in writing. - Personal computer skills including word processing, spreadsheets, and other related software. - Supervisory skills to manage a group of professional staff. - Ability to use analysis, experience, and judgment to make effective decisions. - Commitment to team objectives and Didi Hirsch philosophies. - Ability to adapt to changing needs by acquiring new skills and knowledge. Requirements - Provides leadership and guidance to Shift Supervisor staff on volunteer management. - Assists in ensuring program and individuals are meeting key performance indicators. - Guides crisis line staff and volunteers in providing quality care and helps develop realistic and measurable objectives. - Interfaces with related community agencies, attends meetings as scheduled and/or needed. - Aids in managing various lines including 24-hour National 988 Crisis Chat/Text Program, Statewide 988 Crisis Chat/Text Program, and related Follow-Up services. - Supports the Assistant Program Director, Program Director and Training Coordinator in identifying training needs related to suicide prevention and crisis response. - Works with the management team in the maintenance and development of crisis center processes and procedures. - Assists with managerial duties including interviewing applicants, conducting performance appraisals, and recommending salary increases. - Identifies staff and intern training needs and ensures development and implementation of programs that address needs. - Guides staff and interns in the development of their work plans, assigned duties, responsibilities, and scope of authority. - Attends, participates, leads and/or facilitates routinely scheduled meetings as requested or required. - May provide management back-up for the crisis line and is able to function as a Shift Supervisor. - Routinely monitors crisis calls, reviews call reports and provides feedback and consultation to Shift Supervisors. - Reviews documentation prepared by staff and volunteers to ensure compliance with legal and regulatory standards. - Ensures client documentation is accurate and submitted within the established timeframe. Benefits - This is a fully remote position. - The pay for this position is $70,305-$72,305. - The schedule is Monday-Friday from 9:00am-5:30pm PST, totaling 40 hours a week. - This role requires a three-week remote training at the start of employment. - Ask us about loan repayment programs you may qualify for by working at Didi Hirsch.

• Own the day-to-day operating system for ALX's flagship leadership development journeys. • Ensure the programme lands with developmental integrity, operational excellence and enterprise-grade client confidence. • Coordinate cohort set-up, participant confirmation, onboarding timelines, baseline assessments, diagnostics, group allocations and graduation criteria. • Monitor attendance, participation, submission patterns and engagement signals, and coordinate timely interventions for at-risk participants or cohorts losing momentum. • Protect the quality of the learner experience across both open and dedicated corporate cohorts, ensuring it feels premium, intentional and well-supported.

• This is a remote position. • Role: Workday Program Manager • Location: Remote • Duration: 6+ Months • Job description: Need a Workday Program Manager that has Time Keeping experience for Enterprise • Excellent job tenure needed • Project Financial experience required

Role Description Enquanto Program Experience Manager, serás responsável por acompanhar e elevar a experiência dos nossos alunos ao longo da sua jornada no Life MBA, assegurando uma presença próxima, humana e consistente em todos os momentos de contacto. Esta função combina duas dimensões essenciais: - Gestão da experiência do aluno, garantindo apoio, acompanhamento, clareza e continuidade. - Dinamização da comunidade, promovendo ligação, envolvimento, pertença e participação entre os alunos, sobretudo em ambiente online. Procuramos alguém com forte orientação para pessoas, que goste de criar relações de proximidade, apoiar alunos nas suas dúvidas e necessidades, dinamizar a comunidade com intenção e energia, e contribuir ativamente para uma jornada marcante e bem acompanhada. Mais do que gerir interações pontuais, esta pessoa terá um papel importante em fazer com que cada aluno se sinta acompanhado, integrado, envolvido e apoiado ao longo da sua experiência connosco. O principal objetivo desta posição é garantir a melhor experiência possível para os nossos alunos e criar uma comunidade viva e envolvente que potencie o sucesso dos nossos alunos antes, durante e após o Life MBA. Qualifications - Empatia e orientação para pessoas - Energia e capacidade de dinamização - Escuta ativa e sensibilidade interpessoal - Organização e consistência - Comunicação clara e cuidada - Proatividade e iniciativa - Responsabilidade e compromisso - Adaptabilidade e flexibilidade - Espírito de equipa - Maturidade relacional Requirements - Acompanhar os alunos ao longo da sua jornada, garantindo uma experiência próxima, positiva e consistente - Dinamizar a comunidade de alunos nos vários canais de contacto, com foco no ambiente online - Gerir grupos de WhatsApp e outros espaços de comunidade - Apoiar os alunos nas suas dúvidas, necessidades e pontos de bloqueio - Fazer follow-up regular para reforçar proximidade, engagement e continuidade no acompanhamento - Planear e dinamizar iniciativas e eventos de comunidade, online e presenciais - Identificar oportunidades de melhoria na jornada e experiência do aluno - Trabalhar em articulação com as equipas internas para garantir uma experiência integrada - Registar informação relevante e assegurar continuidade no apoio ao aluno - Contribuir com ideias para melhorar a experiência, o engagement e a dinâmica da comunidade Benefits - Se tens energia, empatia e motivação para criar uma experiência próxima e memorável, enquanto acompanhas e envolves alunos ao longo de uma jornada transformadora, esta oportunidade é para ti! - Candidata-te agora!