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Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation’s first Suicide Prevention Center. We are a nonprofit organization providing care to about 270,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch’s work possible.
Program Coordinator I
Location
United States
Posted
84 days ago
Salary
$70.3K - $72.3K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Program Coordinator I
Didi Hirsch Brand
Role Description As a Program Coordinator I, you will coordinate and manage the assigned program, ensuring adherence to program standards, contracts, policies, procedures, and guidelines. You will actively collaborate with community organizations to establish a wide network of client support services, enhancing the program’s effectiveness and impact. Qualifications - High school diploma required, bachelor’s degree preferred. - Two years of experience in providing supervision in a social service/call center setting. - Working knowledge of mental health and/or call center coordination and management. - The ability to support the values and mission of Didi Hirsch as related to employment. - Working knowledge of Agency policies and procedures, HIPAA, DMH, Department of Social Services, CalWORKs and other state, federal regulations relating to outpatient mental health services. - For Substance Abuse programs, working knowledge of state and federal regulations relating to youth and substance abuse services. - The skill to present ideas, information, and viewpoints clearly, both verbally and in writing. - Personal computer skills including word processing, spreadsheets, and other related software. - Supervisory skills to manage a group of professional staff. - Ability to use analysis, experience, and judgment to make effective decisions. - Commitment to team objectives and Didi Hirsch philosophies. - Ability to adapt to changing needs by acquiring new skills and knowledge. Requirements - Provides leadership and guidance to Shift Supervisor staff on volunteer management. - Assists in ensuring program and individuals are meeting key performance indicators. - Guides crisis line staff and volunteers in providing quality care and helps develop realistic and measurable objectives. - Interfaces with related community agencies, attends meetings as scheduled and/or needed. - Aids in managing various lines including 24-hour National 988 Crisis Chat/Text Program, Statewide 988 Crisis Chat/Text Program, and related Follow-Up services. - Supports the Assistant Program Director, Program Director and Training Coordinator in identifying training needs related to suicide prevention and crisis response. - Works with the management team in the maintenance and development of crisis center processes and procedures. - Assists with managerial duties including interviewing applicants, conducting performance appraisals, and recommending salary increases. - Identifies staff and intern training needs and ensures development and implementation of programs that address needs. - Guides staff and interns in the development of their work plans, assigned duties, responsibilities, and scope of authority. - Attends, participates, leads and/or facilitates routinely scheduled meetings as requested or required. - May provide management back-up for the crisis line and is able to function as a Shift Supervisor. - Routinely monitors crisis calls, reviews call reports and provides feedback and consultation to Shift Supervisors. - Reviews documentation prepared by staff and volunteers to ensure compliance with legal and regulatory standards. - Ensures client documentation is accurate and submitted within the established timeframe. Benefits - This is a fully remote position. - The pay for this position is $70,305-$72,305. - The schedule is Monday-Friday from 9:00am-5:30pm PST, totaling 40 hours a week. - This role requires a three-week remote training at the start of employment. - Ask us about loan repayment programs you may qualify for by working at Didi Hirsch.
Job Requirements
- High school diploma required, bachelor’s degree preferred.
- Two years of experience in providing supervision in a social service/call center setting.
- Working knowledge of mental health and/or call center coordination and management.
- The ability to support the values and mission of Didi Hirsch as related to employment.
- Working knowledge of Agency policies and procedures, HIPAA, DMH, Department of Social Services, CalWORKs and other state, federal regulations relating to outpatient mental health services.
- For Substance Abuse programs, working knowledge of state and federal regulations relating to youth and substance abuse services.
- The skill to present ideas, information, and viewpoints clearly, both verbally and in writing.
- Personal computer skills including word processing, spreadsheets, and other related software.
- Supervisory skills to manage a group of professional staff.
- Ability to use analysis, experience, and judgment to make effective decisions.
- Commitment to team objectives and Didi Hirsch philosophies.
- Ability to adapt to changing needs by acquiring new skills and knowledge.
- Provides leadership and guidance to Shift Supervisor staff on volunteer management.
- Assists in ensuring program and individuals are meeting key performance indicators.
- Guides crisis line staff and volunteers in providing quality care and helps develop realistic and measurable objectives.
- Interfaces with related community agencies, attends meetings as scheduled and/or needed.
- Aids in managing various lines including 24-hour National 988 Crisis Chat/Text Program, Statewide 988 Crisis Chat/Text Program, and related Follow-Up services.
- Supports the Assistant Program Director, Program Director and Training Coordinator in identifying training needs related to suicide prevention and crisis response.
- Works with the management team in the maintenance and development of crisis center processes and procedures.
- Assists with managerial duties including interviewing applicants, conducting performance appraisals, and recommending salary increases.
- Identifies staff and intern training needs and ensures development and implementation of programs that address needs.
- Guides staff and interns in the development of their work plans, assigned duties, responsibilities, and scope of authority.
- Attends, participates, leads and/or facilitates routinely scheduled meetings as requested or required.
- May provide management back-up for the crisis line and is able to function as a Shift Supervisor.
- Routinely monitors crisis calls, reviews call reports and provides feedback and consultation to Shift Supervisors.
- Reviews documentation prepared by staff and volunteers to ensure compliance with legal and regulatory standards.
- Ensures client documentation is accurate and submitted within the established timeframe.
Benefits
- This is a fully remote position.
- The pay for this position is $70,305-$72,305.
- The schedule is Monday-Friday from 9:00am-5:30pm PST, totaling 40 hours a week.
- This role requires a three-week remote training at the start of employment.
- Ask us about loan repayment programs you may qualify for by working at Didi Hirsch.
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