Role Description Enquanto Program Experience Manager, serás responsável por acompanhar e elevar a experiência dos nossos alunos ao longo da sua jornada no Life MBA, assegurando uma presença próxima, humana e consistente em todos os momentos de contacto. Esta função combina duas dimensões essenciais: - Gestão da experiência do aluno, garantindo apoio, acompanhamento, clareza e continuidade. - Dinamização da comunidade, promovendo ligação, envolvimento, pertença e participação entre os alunos, sobretudo em ambiente online. Procuramos alguém com forte orientação para pessoas, que goste de criar relações de proximidade, apoiar alunos nas suas dúvidas e necessidades, dinamizar a comunidade com intenção e energia, e contribuir ativamente para uma jornada marcante e bem acompanhada. Mais do que gerir interações pontuais, esta pessoa terá um papel importante em fazer com que cada aluno se sinta acompanhado, integrado, envolvido e apoiado ao longo da sua experiência connosco. O principal objetivo desta posição é garantir a melhor experiência possível para os nossos alunos e criar uma comunidade viva e envolvente que potencie o sucesso dos nossos alunos antes, durante e após o Life MBA. Qualifications - Empatia e orientação para pessoas - Energia e capacidade de dinamização - Escuta ativa e sensibilidade interpessoal - Organização e consistência - Comunicação clara e cuidada - Proatividade e iniciativa - Responsabilidade e compromisso - Adaptabilidade e flexibilidade - Espírito de equipa - Maturidade relacional Requirements - Acompanhar os alunos ao longo da sua jornada, garantindo uma experiência próxima, positiva e consistente - Dinamizar a comunidade de alunos nos vários canais de contacto, com foco no ambiente online - Gerir grupos de WhatsApp e outros espaços de comunidade - Apoiar os alunos nas suas dúvidas, necessidades e pontos de bloqueio - Fazer follow-up regular para reforçar proximidade, engagement e continuidade no acompanhamento - Planear e dinamizar iniciativas e eventos de comunidade, online e presenciais - Identificar oportunidades de melhoria na jornada e experiência do aluno - Trabalhar em articulação com as equipas internas para garantir uma experiência integrada - Registar informação relevante e assegurar continuidade no apoio ao aluno - Contribuir com ideias para melhorar a experiência, o engagement e a dinâmica da comunidade Benefits - Se tens energia, empatia e motivação para criar uma experiência próxima e memorável, enquanto acompanhas e envolves alunos ao longo de uma jornada transformadora, esta oportunidade é para ti! - Candidata-te agora!

Description PROGRAM DIRECTOR You are required to live in Maine to be considered for this role. Provides executive-level leadership and accountability for complex state or federally funded health transformation initiatives. Serves as the primary senior interface with state agency leadership and key external partners. Responsible for overall program governance, contractual performance, strategic alignment, and quality assurance across all workstreams. Provides oversight of program operations, ensuring implementation activities align with contractual obligations, regulatory requirements, and client expectations. Establishes governance structures, decision-making frameworks, and escalation pathways to support disciplined program execution. Advises state leadership on implementation strategy, risk mitigation, performance trends, and operational challenges. Reviews and approves major deliverables, reports, and corrective action plans. Ensures programs maintain compliance with applicable state and federal requirements while advancing health system transformation objectives. Supports rapid program startup environments, high-visibility initiatives, and audit-visible engagements requiring executive-level judgment and accountability. Up to 25% travel may be required. Basic Qualifications: - Bachelor’s degree in public health, health policy, health administration, public administration, public policy, business administration, economics, or related field required. Master’s degree strongly preferred. - Minimum 12+ years of experience leading large state or federally funded health-related programs, cooperative agreements, or public-sector healthcare initiatives. - Experience serving as senior client interface for state agencies, Medicaid authorities, or other public-sector health funders. - Extensive experience overseeing compliance-driven programs subject to federal and state grant or contractual requirements, including audit- or monitoring-visible environments. - Experience leading multidisciplinary teams and providing executive-level oversight of program performance, quality control, and deliverables. - Strong understanding of state health systems, Medicaid programs, rural health environments, or safety-net provider networks. - Experience supporting high-visibility, multi-partner implementation initiatives preferred. #PT26ICF #Indeed Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $130,631.00 - $222,072.00 Maine Remote Office (ME99)

Description PMO Director / Program Operations You are required to live in Massachusetts to be considered for this role. Provides senior-level operational leadership and coordination for complex state or federally funded health transformation initiatives. Responsible for managing day-to-day program execution across grant administration, procurement support, financial monitoring, reporting, compliance tracking, technical assistance coordination, and stakeholder engagement. Establishes and maintains integrated project schedules, risk registers, action logs, and documentation workflows to ensure timely, organized, and compliant delivery of program activities. Coordinates cross-functional workstreams supporting procurement lifecycle activities (e.g., RFIs, RFPs, contract tracking), subrecipient onboarding, deliverable monitoring, and recurring reporting requirements. Oversees onboarding of new team members and establishes structured processes for training, documentation standards, workflow integration, and role clarity across workstreams. Ensures staff understand compliance expectations, reporting cycles, and governance processes. Monitors operational risks, identifies pacing or compliance concerns, and escalates issues to senior leadership as appropriate. Oversees preparation of recurring and ad hoc reports for state agencies and federal partners, ensuring documentation is consistent, defensible, and audit-ready. Supervises analysts and coordinators, maintaining quality control standards and reinforcing disciplined execution across workstreams. Supports rapid startup environments and high-volume implementation periods requiring structured coordination and strong internal controls. Up to 25% travel may be required. Basic Qualifications: - Bachelor’s degree in public health, health policy, health administration, public administration, public policy, business administration, economics, or related field required. Master’s degree preferred. - PMP certification preferred. - Minimum 8 years of experience managing large state or federally funded health-related grant programs, cooperative agreements, or public-sector healthcare initiatives. - Demonstrated experience supporting CMS, CDC, HRSA, or other federally funded health initiatives and operating in compliance-driven environments subject to state and federal requirements. - Demonstrated experience leading multidisciplinary teams and overseeing complex implementation efforts across procurement, grant administration, reporting, technical assistance, and partner engagement. - Experience establishing and administering Program Management Office (PMO) structures, including integrated schedules, risk management processes, documentation controls, and structured onboarding of staff. - Experience coordinating procurement lifecycle activities and contract oversight within public-sector or healthcare settings. - Experience maintaining reporting, documentation, and tracking systems in audit-visible or monitoring-intensive environments. - Strong understanding of state health systems, Medicaid programs, rural health environments, or safety-net provider networks preferred. #PT26ICF #Indeed Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $130,687.00 - $222,169.00 Massachusetts Remote Office (MA99)

Description PROGRAM DIRECTOR You are required to live in Vermont to be considered for this role. Provides executive-level leadership and accountability for complex state or federally funded health transformation initiatives. Serves as the primary senior interface with state agency leadership and key external partners. Responsible for overall program governance, contractual performance, strategic alignment, and quality assurance across all workstreams. Provides oversight of program operations, ensuring implementation activities align with contractual obligations, regulatory requirements, and client expectations. Establishes governance structures, decision-making frameworks, and escalation pathways to support disciplined program execution. Advises state leadership on implementation strategy, risk mitigation, performance trends, and operational challenges. Reviews and approves major deliverables, reports, and corrective action plans. Ensures programs maintain compliance with applicable state and federal requirements while advancing health system transformation objectives. Supports rapid program startup environments, high-visibility initiatives, and audit-visible engagements requiring executive-level judgment and accountability. Up to 25% travel may be required. Basic Qualifications: - Bachelor’s degree in public health, health policy, health administration, public administration, public policy, business administration, economics, or related field required. Master’s degree strongly preferred. - Minimum 12+ years of experience leading large state or federally funded health-related programs, cooperative agreements, or public-sector healthcare initiatives. - Experience serving as senior client interface for state agencies, Medicaid authorities, or other public-sector health funders. - Extensive experience overseeing compliance-driven programs subject to federal and state grant or contractual requirements, including audit- or monitoring-visible environments. - Experience leading multidisciplinary teams and providing executive-level oversight of program performance, quality control, and deliverables. - Strong understanding of state health systems, Medicaid programs, rural health environments, or safety-net provider networks. - Experience supporting high-visibility, multi-partner implementation initiatives preferred. #PT26ICF #Indeed Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $130,631.00 - $222,072.00 Vermont Remote Office (VT99)