• Troubleshooting connectivity issues between our sensors and backend systems • Working with client IT teams on 802.1X authentication setups • Investigating WLAN issues • Pulling and interpreting SNMP data • Debugging infrastructure issues on the platform side • Writing up findings and building runbooks • Networking responsibilities including IP addressing, routing, switching, ARP, and SNMP

Role Description At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences. In this role, you will take on a key responsibility in managing and optimizing the platform by: - Resolving complex issues - Supporting users - Driving automation and process improvements to enhance overall productivity and collaboration We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you! Qualifications - In-depth knowledge of the Google Workspace Admin Console - Expertise in Google Workspace Services - Domain & Email Configuration skills - Professional Workspace Administrator Certification - Advanced Problem-Solving skills - Excellent Communication skills - Strong Collaboration skills - Time Management skills Requirements - Serve as the primary technical escalation point for all L2 queries related to the Google Workspace suite, including Gmail, Drive, Calendar, and other core services. - Troubleshoot, investigate, and resolve complex user issues, ensuring timely and effective solutions. - Improve quality of service by analyzing ticket data and proposing improvements to processes and SOPs. - Write and maintain clear technical documentation for both end-users and internal IT administrators. - Escalate critical issues to and collaborate with third-party vendor support (e.g., Google) to ensure resolution. - Handle advanced data management tasks, including restoring deleted user emails, recovering files/folders, and transferring file ownership. - Manage security settings, including delegated administrators and domain-wide delegation, to ensure compliance with company policies. Benefits - Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication. - Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind. - Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform. - Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures. - Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time.

Role Description AO Globe Life is seeking motivated professionals to join our fully remote team in a client-focused role supporting individuals and families across the United States. In this position, you will help clients understand and access benefit programs designed to provide financial protection and long-term security. All client consultations are pre-scheduled—no cold calling or outreach required. With structured training and ongoing mentorship, this opportunity offers a clear path toward a flexible and purpose-driven career. - Conduct virtual consultations with clients via Zoom - Explain benefit options and guide clients through enrollment - Maintain accurate records and manage follow-up communication - Deliver high-quality service and build lasting client relationships - Participate in training, coaching, and team development sessions Qualifications - Strong communication and interpersonal skills - Organized, dependable, and comfortable working independently - Confident using video conferencing and digital tools - Service-oriented with a client-first mindset - Experience in customer-facing or consultative roles preferred Requirements - Authorized to work in the United States - Reliable internet connection - Windows-based computer with webcam Company Description For over 70 years, AO Globe Life has partnered with unions, credit unions, and veteran organizations to provide supplemental benefits to working families nationwide. Our remote-first model supports professionals seeking flexibility, stability, and long-term growth.

• Responsible for the installation, support, troubleshooting, repair, and maintenance of all products • Provide technical support to end-users • Troubleshoot, diagnose, and repair all Intuitive products and associated equipment