Role Description AO Globe Life is seeking motivated professionals to join our fully remote team in a client-focused role supporting individuals and families across the United States. In this position, you will help clients understand and access benefit programs designed to provide financial protection and long-term security. All client consultations are pre-scheduled—no cold calling or outreach required. With structured training and ongoing mentorship, this opportunity offers a clear path toward a flexible and purpose-driven career. - Conduct virtual consultations with clients via Zoom - Explain benefit options and guide clients through enrollment - Maintain accurate records and manage follow-up communication - Deliver high-quality service and build lasting client relationships - Participate in training, coaching, and team development sessions Qualifications - Strong communication and interpersonal skills - Organized, dependable, and comfortable working independently - Confident using video conferencing and digital tools - Service-oriented with a client-first mindset - Experience in customer-facing or consultative roles preferred Requirements - Authorized to work in the United States - Reliable internet connection - Windows-based computer with webcam Company Description For over 70 years, AO Globe Life has partnered with unions, credit unions, and veteran organizations to provide supplemental benefits to working families nationwide. Our remote-first model supports professionals seeking flexibility, stability, and long-term growth.

• Responsible for the installation, support, troubleshooting, repair, and maintenance of all products • Provide technical support to end-users • Troubleshoot, diagnose, and repair all Intuitive products and associated equipment

• Responsible for technical customer support experience within the Wiz product • Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams • Identify cases that require escalation (either technically or strategically) • Create, maintain, and coordinate incident management requests to product or engineering • Design and implement solutions that scale the support offering through automations • Participate in on-call rotation for after-hours, holiday, weekend support coverage

• Develop and optimize AI-assisted workflows such as chatbots, automated triage, response suggestions, and deflection flows • Build feedback loops that use QA data to identify issues, analyze root causes, and continuously improve AI workflows and member experience • Lead cross-functional AI and tooling initiatives with Member Experience and Customer Experience Technology teams, from discovery to rollout • Own initiatives that measurably reduce resolution times and improve member experience • Analyze member feedback to identify areas for improvement using our existing automation tool stack • Incorporate machine learning, AI, and automation into the support workflow • Work closely with Product and Engineering teams to translate frontline feedback and AI tooling performance data into clear product requirements and drive roadmap prioritization • Partner with Training team to ensure support teams are enabled on AI tooling through clear requirements, robust documentation, and structured feedback loops • Conduct regular performance reviews of AI tools, identifying trends, anomalies, and areas of underperformance, translating findings into actionable recommendations • Use data to build the business case for new tooling investments or workflow changes, communicating ROI clearly to cross-functional stakeholders • Partner with Data and Analytics teams to ensure MX metrics are accurately captured and accessible across the organization