• Design, develop, test, and maintain applications using C# and ASP.NET • Build and manage cloud-based solutions using Azure services and infrastructure • Create and maintain technical documentation including architecture diagrams and design decisions • Monitor system performance, capacity, and scalability; recommend improvements • Evaluate new feature requests for feasibility, effort, and system compatibility • Participate in Agile ceremonies including sprint planning, stand-ups, and backlog refinement • Conduct and participate in peer code reviews to ensure high-quality code • Develop and execute test cases; identify and resolve defects • Ensure adherence to security best practices across development and deployment • Implement and maintain CI/CD pipelines using Azure DevOps and YAML • Collaborate with product and business teams to clarify requirements • Troubleshoot production issues and implement timely fixes • Leverage AI tools to improve development productivity and testing efficiency • Manage and update work items using Azure DevOps

• Lead the investigation and resolution of escalated cases using in-depth Root Cause Analysis (RCA) • Act as a problem-solving leader, stepping in to interact directly with customers during critical escalations • Provide consultation and mentoring sessions to Tier 1 and Tier 2 engineers to enhance their technical capabilities • Identify trends to minimize recurring issues and advocate for product enhancements that improve reliability • Partner with Subject Matter Experts (SMEs) and Engineering to implement long-term fixes and process improvements

• use your foundation in computer science and awesome skills in writing software with minimal bugs to tackle hard problems. • As part of a unified R&D team, Engineering is prioritising key initiatives which support our customers in moving to cloud while simultaneously continuing to bring the most value to our customers through investments across our core product suite – including Jira, Confluence, Trello, and Bitbucket. • From day one, you will be a valued part of our development team, trusted to make changes to code that directly impact our products, while gaining deep technical knowledge in full lifecycle product development. • You will report to Senior Engineers on your team and dream up and code new features that can be shipped straight into our products.

• Spend time talking with customers and prospects • Turn observations into written content • Collaborate closely with sales, product, and research teams • Produce actionable insights for engineering leaders