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MoonPay logo
MoonPay

Onboarding the 🌍 to web3 🌕

Analyst, Trust & Safety

AnalystAnalystFull TimeRemoteMid LevelTeam 201-500Since 2018H1B SponsorCompany SiteLinkedIn

Location

India

Posted

86 days ago

Salary

0

Seniority

Mid Level

2 yrs expEnglish

Job Description

Analyst, Trust & Safety

MoonPay

• Perform manual reviews of customer accounts and transactions, assessing fraud risk using multiple data points • Investigate and respond to fraud-related activity (ATO, scams, payment fraud) in real time • Handle disputes end-to-end, including investigation, evidence preparation, and representment in line with Visa / Mastercard / PayPal / Venmo rules • Make risk-based decisions across both fraud and disputes workflows, balancing fraud prevention, customer experience, and financial impact • Identify and escalate fraud and chargeback patterns, contributing to rule improvements and prevention strategies • Collaborate with cross-functional teams and external partners (acquirers, payment providers) • Support development of operational processes, playbooks, and quality standards across both workflows • Maintain high performance against KPIs (quality, productivity, SLAs)****

Job Requirements

  • 2+ years experience in fraud operations, manual reviews, and chargebacks / disputes in fintech, payments, or high-risk environments
  • Ability to operate across both fraud investigations and disputes workflows (or strong experience in one with exposure to the other)
  • Understanding of chargeback lifecycle, reason codes (Visa / Mastercard), and dispute handling principles
  • Strong knowledge of fraud risk signals, transaction analysis, and decision-making frameworks
  • Ability to make consistent, high-quality decisions in fast-paced environments
  • Strong attention to detail and analytical mindset
  • Clear communication and collaboration skills
  • Hands-on experience with crypto products (buying, wallets, exchanges)
  • Nice-to-have experience
  • Experience working in both fraud operations and disputes within the same role or team
  • Exposure to acquiring-side chargeback management or high-risk merchant environments
  • Experience working with fraud tooling, rule tuning, or decision engines (e.g. configuring rules, thresholds, or reviewing performance of fraud controls)

Benefits

  • 💰Competitive salary package
  • 🤝 Equity package: We believe financial freedom starts with our employees, so all employees have ownership at MoonPay
  • 📈 Pay for performance equity bonus: Those who drive outsized outcomes receive outsized rewards
  • 🚀 Moonshot award. We honor exceptional impact - 10 employees twice a year, each earning a $250,000 equity grant.
  • 🏝 Unlimited holidays: We give you the autonomy to choose when to work (and when to switch off)
  • 🌍 Hybrid working schedule: Work fully remotely or your nearest Moonbase, the choice is yours
  • 🩺 Private Healthcare benefits: To protect you and your loved ones
  • 🍼 Enhanced parental leave: So you can spend more time with your loved ones without a second thought
  • 📚 Annual training budget: We support your training journey every step of the way
  • 🪑 Home office setup allowance: Create the home office of your dreams
  • 👛 Remote working allowance: Those working fully remotely get a little extra for utilities
  • 💰 Monthly budget to spend on our products and zero fee crypto transactions: Cultivate your inner DEGEN
  • 💰 Employee referral programme: Great people know great people, refer them to receive 10K in USDC
  • ✈️ Regular remote company offsites: Meet your colleagues regularly for high impact in person sessions and hackathons
  • 🚀 Working in a disruptive and fast-growing company where excellence is rewarded

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