Mission Cloud Services, a CDW company, is a leading AWS Premier Tier Services Partner and Cloud Managed Services Provider. Through its dedicated team of expert cloud operations professionals, cloud analysts, and solutions architects, Mission delivers a comprehensive and differentiated suite of agile cloud services designed to help businesses migrate, manage, modernize and optimize their AWS cloud environments, facilitating continuous improvement and delivery across your entire cloud journey. We believe that the cloud is the greatest business transformation tool of our time, capable of turning an unrealistic or impractical goal into an achievable reality. Our job is to provide the expertise, resources, and strategic insight you need to transform your cloud infrastructure and your business.
Technical Onboarding Manager
Location
United States
Posted
80 days ago
Salary
0
Seniority
Mid Level
Job Description
Technical Onboarding Manager
Mission Cloud
As a Technical Onboarding Manager you will manage the onboarding process for new customers. You will be a technical guide and services expert for all new Mission Cloud customers. You will lead customers through the onboarding process, gather technical requirements, and project manage onboarding through completion. This position is 100% remote. Responsibilities - Manage the technical onboarding for all assigned new Mission Cloud customers; lead onboarding meetings, project manage the onboarding process, and act as the main contact for customers - Understand AWS Cloud Technologies and how they are delivered through Mission Cloud - Work across Mission Cloud teams, including Customer Success, Service Delivery, and Sales, to ensure the highest quality onboarding experience for customers - Review customer contracts, service level agreement requirements, and deliverables, and ensure service implementation aligns with contract requirements - Gather technical requirements from customers, including new and existing AWS account details and configurations - Educate customers on current technologies, Mission Cloud services, and industry best practices Requirements - Experience working in a technical Customer Support, Implementation, or Onboarding role - Ability to work in a project management role - Ability to work with public cloud, preferably with AWS - Ability to communicate regularly with customers over phone or video conference and email - Ability to work with contracts and understand service level agreements - Ability to manage multiple customer onboarding's at one time (Example: 10+ Clients) - Ability to work in a fast paced evolving environment - AWS Cloud Practitioner certification (required after 1 year of employment at Mission Cloud) Use of Artificial Intelligence (AI) Our company leverages Artificial Intelligence (AI) as a tool to enhance and streamline various aspects of the hiring process. By submitting your application, you acknowledge and consent to the use of AI technologies in activities such as resume screening, interview scheduling, note taking and other administrative functions. Please note that all hiring decisions are made by human reviewers in compliance with applicable laws and best practices. About Mission Cloud Mission Cloud is an Amazon Web Services (AWS) Premier Consulting Partner and MSP. Clients depend on us to expertly and securely architect, migrate, manage, and optimize their cloud environments. Mission Cloud’s team of AWS Certified Solutions Architects and DevOps Engineers are ready to help you harness the full power of the AWS cloud to transform your business and operations.
Benefits
- 401(K), 401(K) matching, Adoption Assistance, Childcare benefits, Customized development tracks, Dental insurance, Disability insurance, Documented equal pay policy, Volunteer in local community, Employee stock purchase plan, Family medical leave, Flexible Spending Account (FSA), Flexible work schedule, Generous parental leave, Company-sponsored happy hours, Health insurance, Job training & conferences, Open door policy, Life insurance, Charitable contribution matching, Mentorship program, Online course subscriptions available, Onsite gym, Paid holidays, Paid industry certifications, Paid sick days, Onsite office parking, Partners with nonprofits, Performance bonus, Pet insurance, Promote from within, Recreational clubs, Lunch and learns, Remote work program, Return-to-work program post parental leave, Free snacks and drinks, Team based strategic planning, OKR operational model, Mandated unconscious bias training, Unlimited vacation policy, Vision insurance, Wellness programs, Some meals provided, Mental health benefits, Diversity employee resource groups, Hiring practices that promote diversity, Fertility benefits, Employee resource groups, Employee-led culture committees, Quarterly engagement surveys, Employee awards, Pay transparency, Transgender health care benefits, Meditation space, Mother's room, Personal development training, Virtual coaching services, Apprenticeship programs, Flexible time off, Bereavement leave benefits, Hardship benefits
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