• Manage, develop, coach and mentor a team of Technical Support Engineers, who are responsible for technical customer support experience within the Wiz product • Act as the owner for your team’s accountability and performance - partnering closely with upper management to facilitate performance reviews, performance plans, and any employee relations issues for your direct reports • Ensure successful training and onboarding of new hires • Guide the team through technical-training and additional learning and development needs • Drive projects or initiatives to improve team productivity, process or procedure • Collaborate with internal teams and customers on high-priority escalations and act as a resource to resolve escalations from team members as necessary • Identify cases that require escalation (either technically or strategically) • Create, maintain, and coordinate incident management requests to product or engineering • Design and implement solutions that scale the support offering through automations • Coordinate with Customer Success Managers to address any technical issues impacting a customer's success • Create technical articles or knowledge base (e.g., edit or create news/ knowledge-based articles) that is internal or customer-facing for a better customer support experience • Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business

You could be the one who changes everything for our 28 million members as a clinical professional on our Medical Management/Health Services team. Centene is a diversified, national organization offering competitive benefits including a fresh perspective on workplace flexibility. *Qualified candidates must be able to work 2:00PM-10:30PM EST. The targeted start date for this role is 5/18/26* Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Sponsorship and future sponsorship are not available for this opportunity, including employment-based visa types H-1B, L-1, O-1, H-1B1, F-1, J-1, OPT, or CPT. Position Purpose: The Senior Pharmacy Resolution Specialist will act as a subject matter expert and handles more complex pharmacy issues and respond to escalated calls from members, provider/physician's offices and pharmacies. This role will make outbound calls and enters pharmacy overrides into systems based on approved guidelines and approvals provided from clinical pharmacists. - Takes member/prescriber/pharmacist inquiry calls for benefit questions including prior authorization requests - Offers options including submission of a prior authorization request - Thoroughly researches issues and takes appropriate action to resolve them using the appropriate reference material within turnaround time requirements and quality standards - Answers and conducts inbound and outbound calls with members and provider offices to provide resolution to claims (i.e.: additional information requests and medication determination updates) - Thoroughly researches issues and takes appropriate action to resolve them within turnaround time requirements and quality standards - Assists team members often guiding them to the appropriate resolution of more complex and difficult inquiries - Participates in the training of less experienced staff, including opportunity for job shadowing - Acts as a liaison between internal departments on data gathering and problem solving while investigating problems of an unusual nature in the area of responsibility - Presents proposed solutions in a clear and concise manner - Assists with audit preparation as needed - Assists with miscellaneous special project work as assigned - Performs other duties as assigned - Complies with all policies and standards Education/Experience: High School Diploma / GED. 2 years of experience. Call center / customer service experience. Experience in healthcare environment (pharmacy operations, managed care, pharmacy hospitals and or pharmacy retail settings). License/Certification: Pharmacy technician certification preferred. Pay Range: $19.43 - $32.98 per hour Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

• Provide first-level support for POS hardware/software and PAR products • Resolve operational and technical issues quickly and efficiently • Log and manage incidents using our service management tools • Follow escalation workflows and contribute to our knowledge base • Deliver exceptional service that fosters total customer satisfaction • Complete administrative support tasks related to customer service • Analyze issues and apply sound judgment to determine resolutions • Collaborate with internal teams and third-party engineers as needed

We are looking for a POS Technical Analyst for an Oil & Gas Major in Houston. The POS Technical Analyst is responsible for providing advanced technical support for all Point-of-Sale (POS), Store systems, and Fuel Desk–related requests across retail locations. This role serves as a key liaison between the POS technical team, retail operations, corporate headquarters, and third-party vendors to ensure reliable system performance, regulatory compliance, and uninterrupted store and fueling operations.  The analyst will manage incidents and service requests, deploy system updates, troubleshoot production issues, and ensure the stability and security of POS, fuel, and network systems in alignment with company objectives, operational targets, and security standards.  Key Accountabilities POS & Fuel Systems Support  - Provide day-to-day technical support for POS Store systems and Fuel Desk operations, including:   - Fuel pumps and dispensers  - POS terminals  - Pin pads  - Receipt printers and scanners  - Backoffice and store computers  - NexGen Prime and related systems  - Remotely access and support NCR Retalix Store point POS systems using Bomgar, troubleshooting and resolving production issues efficiently.  Incident & Ticket Management  - Open, manage, prioritize, and resolve ServiceNow tickets related to POS, fuel, network, and store system issues.  - Ensure accurate documentation, timely status updates, and proper escalation when required.  - Maintain high standards of customer service while supporting store personnel and operational teams.  System Deployment & Maintenance  - Deploy system and application updates using BigFix, including:   - Windows updates  - CrowdStrike deployments  - Security patches  - Production fixes  - Validate deployments using Technology Assurance (TA) tools, system health checks, and application/log reviews.  - Perform ongoing system housekeeping, maintenance routines, and operational checks using logs, monitoring tools, and Microsoft products.  Monitoring, Testing & Troubleshooting  - Conduct testing, validation, and analysis using the GPNS Research tool.  - Monitor and troubleshoot fuel price changes and communication between:   - Headquarters systems  - Retalix POS  - Sunshine / Highrise signage systems  - Identify and resolve file movement, data processing, and network communication issues impacting store and fuel operations.  Security, Compliance & Reporting  - Support environments subject to PCI, PII, and data security standards, ensuring compliance with company and regulatory requirements.  - Track operational risks, system issues, and unresolved defects daily.  - Produce clear, consistent reports summarizing incidents, trends, and risks for management review.