Role Description Eaton Electrical Sector EMEA is seeking a Global Accounts Customer Satisfaction Director (IEC). The primary function of this role is to ensure that Eaton is operating at a level that satisfies global datacenter customers’ requirements along the value chain, in the IEC world (ex-NAM). This role ensures Eaton operates at a level that satisfies global datacenter customers’ requirements along the value chain, in the IEC world (ex-NAM), cooperating closely with AMER’s VP, Customer Satisfaction. This includes creating a zero-defect culture by deploying elements of EBS and best practices in areas such as: - Defects prevention - Root cause analysis - Training and onboarding It covers pre-sales and post-sales engineering, manufacturing, testing, commissioning, and lifecycle management. Principal areas of responsibility - Define the level of maturity required in various EBS tools to match global datacenter customer requirements, focusing on the specificities of programmatic builds. - Build a diagnosis method to identify gaps, and a prioritization method to organize work. - Implement a reporting system globally to capture customer feedback as well as internal signals and make them visible. - Create service level agreements and an escalation matrix to ensure proper communication and timely resolution of issues. - Define the standard for Root Cause Analysis and ensure it is respected. - Take charge directly of the resolution of the most critical issues through to preventative actions. - Define and manage feedback loops (hot and cold) that correspond to containment and correction vs. prevention phases. - Define and deploy quality system together with AMER’s VP. - Benchmarking with Mobility, Aerospace, and the ES divisions most recognized by customers. - Create a method to identify the required process’ actual performance level and rate all divisions against these requirements. - Work with all involved divisions to identify and standardize best practices, then build packages to deploy them, including training, onboarding, and re-boarding. - Prioritize work according to the largest gaps and effort required and help deployment in the most urgent cases. - Define global customers complaints reporting and work with regions to systematically deploy in the Salesforce platform. - Work with Field Services and Engineering Services to implement a field reporting system matching those of our factories. - Map external customer quality reporting tools to our internal classification and ensure consolidation of issues in a single system. - Work with regions and business units to define a globally homogeneous reporting process and escalation matrix. - Agree with the various stakeholders on service level agreements that match customers’ requirements. - Define standards for customer communication during periods of crisis and take charge directly of the most important cases. - Participate in Quarterly Business Reviews with customers and formalize the integration of their feedback in our planning processes. - Define processes to follow hot loops and cold loops, ensuring issues are driven in a timely manner through palliative and corrective actions. - Involvement in the deployment and spread of preventative actions to ensure global excellence towards our customers. Qualifications - Master degree in Engineering, preferably Electrical Engineering. - 15+ years’ experience in a manufacturing leader, preferably with experience in the Automotive sector. - Deep knowledge of the global datacenter customers’ requirements (or Automotive OEM requirements, that are similar). - Deep knowledge of continuous improvement practices and quality assurance systems. - Very clear communication and capacity to be a stabilizing influence during periods of crisis. - Experience in datacenter design and construction. - Proven track record of successfully interacting with datacenter operators, companies involved in construction, and manufacturers building the electrical systems. - Proven ability to lead by influence and coach. - Knowledge in product lines of Eaton Electrical segments (plus). - Knowledge and experience with go-to-market / datacenter ecosystem. - Proven ability to educate stakeholders on the need for change and lead the way forward. - Capacity to obtain and communicate to all stakeholders VoC from customers and partners, even when it contradicts our positions. Company Description

Salary: $116,487.32 - $141,487.32 Location: Chicago, IL or remote in the U.S. Intended start date: May 18, 2026 Start of application review: April 1, 2026. We often close jobs early to be able to review the large number of applications. Type: Full time Travel: 30-40%, dependent on need and public health considerations In the US, local election departments are under-resourced and under-supported. When local election departments are not supported, they fail voters—particularly those who need their help the most. There’s good news: election departments, with research-based support, can and will improve election quality. The Center for Tech and Civic Life (CTCL) is a nonpartisan nonprofit that catalyzes excellent election administration across the United States. We do this by supporting election departments, field building, and conducting research to provide actionable insights. The Development Director is a new role at CTCL. You’ll build on our successful fundraising history by establishing new systems and building relationships to support our mission into the future. You will contribute to the development and implementation of a collaborative fundraising strategy. The Development Director will report directly to the Chief Strategy Officer, and work closely with the CEO, the Chief Operating Officer, and other members of the Leadership Team. Responsibilities - Contribute to a multi-organizational fundraising strategy. Collaborate with partners to inform the overall strategy. Execute CTCL-specific initiatives, and forecast contributed revenue. Serve as a representative for CTCL and its programmatic partners when relevant. - Manage a portfolio of donors and foundations. Manage relationships, and solicit gifts directly. Write grant proposals. Track and lead meetings both virtual and in-person meetings with donors and foundation staff, including travel to conferences, retreats, and events. - Support other individuals’ fundraising efforts as needed. Conduct background research and prepare memos to equip others for donor meetings. Help others apply for relevant grants. Grow CTCL’s prospects pipeline. - Manage internal systems. Establish and maintain a donor management system. Oversee grant calendar, and coordinate with Communications department and legal counsel to facilitate timely input and review of related materials. Maintain data integrity. - Serve as a member of CTCL’s leadership team. Surface and consider cross-departmental questions, challenges, and feedback; act as a thought partner to inform responses. Demonstrate organizational values and champion organizational decisions with staff, partners, and other external audiences. Qualifications To be successful in this role, you will excel in all of these must-have areas: - Nonprofit Development Leadership - You have successfully executed fundraising strategies, solicited major gifts ($100k+), and managed grants from various sources. You’re comfortable working in CRMs and grant portals. You understand 501(c)(3) regulations, and you ensure compliance. - Impactful Communication - You speak and write in clear, compelling, and nonpartisan ways, and you tailor your messaging to your specific audience. You’ve built long-term relationships with donors. You are skilled at soliciting donations in meetings and writing grant proposals. You use discretion to protect sensitive information. - Mission-Driven Initiative - You prioritize your individual work to serve a broader mission. You make timely decisions with the information available to you. You know when to say no, to protect focus and capacity for mission-critical priorities. - Project Management - You have translated high-level goals into clear project plans. You've coordinated internal and external stakeholders to make steady progress through multiple phases of work. - Commitment to CTCL’s Mission and Values - You believe in democracy and care about excellent election administration. Your work is shaped by determination, inclusion, curiosity, collaboration, and reflection. This position must be performed within the United States. Candidates must be legally authorized to work in the United States at the time of hire. The Company does not sponsor or assume sponsorship of employment visas. Experience with people management, familiarity with the democracy landscape, CFRE certification, and CRM/systems management are all pluses, but they are not required for this role. Application Process - Click “Apply” below to upload your resume and answer some initial questions. You will only be considered if you submit through CTCL’s careers site. This should take approximately 30 minutes. - We’ll email a status update to every applicant within two weeks of applying. Please check your spam folder if you don’t see an email from us. If you are selected to move forward in our process, we’ll invite you to a phone interview to better understand your qualifications. - If you are selected to move forward, we’ll invite you to complete a job simulation, followed by a video interview. You’ll demonstrate your qualifications, tell us more about how you’ve applied them previously, and learn more about this role and our team. The simulation is designed to take no more than 2 hours. The video interview will take about 1 hour. - If you are selected as one of the finalists, we’ll conduct a reference check to determine if you are the best fit for the position. Employees and job applicants are protected from discrimination based on race, color, religion, sex, parental status, national origin, age, disability, genetic information, political affiliation, military service, or other non-merit-based factors. These protections apply to all employment decisions, including recruitment, hiring, performance evaluations, promotions, training, and career development. Additionally, CTCL provides to employees and applicants reasonable accommodations for disabilities; for pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

• Identify national, regional, and local Key Opinion Leaders (KOLs) • Maintain and broaden professional relationships with HCPs • Contribute to Congress Planning activities • Serve as a scientific expert at medical and scientific conferences • Maintain high-level understanding about disease state and treatment guidelines • Work with Medical Affairs on medical information, publications, and educational programs • Provide support to clinical development programs by serving as a key point of contact • Generate Field Medical Affairs plans

About Ascendium Ascendium is a 501(c)(3) nonprofit that has helped millions of learners pursue postsecondary education since 1967, when we were formed to help fulfill the promise of the landmark Higher Education Act of 1965. Over the years, we’ve grown to become the nation’s largest federal student loan guarantor, providing information, tools, and counseling to help millions of borrowers nationwide avoid default and keep the door to reenrollment open. Using our years of experience in the student loan industry, we’ve developed a suite of products and services that support academic achievement, financial wellness, and student loan repayment success. We use the net proceeds from our business operations to fund our education philanthropy. Our strategic grantmaking provides funding to organizations that increase the number of low-income learners who succeed in postsecondary education and workforce training as critical pathway to upward mobility, regardless of economic background, race, rurality, or history of incarceration. Through that grantmaking and related investments in evidence-building and strategic field engagement, we seek to identify emerging innovations and reforms, validate their effectiveness, and expand proven strategies to promote large-scale, systemic change. Our philanthropy is focused on addressing systemic barriers to upward mobility, which derive from class disparities in opportunity, as well as from policies and practices of exclusion and discrimination. As we strive to continually strengthen our potential for impact, we take responsibility as a funder for learning and evolving our practice to ensure that our grantmaking reflects the root causes of barriers to opportunity for all low-income learners. To that end, we are committed to ongoing learning to build our internal capacity and strengthen the ability of our grantmaking to advance equitable opportunity. Purpose of the Position In partnership with the Vice President—Planning, Learning & Impact (PLI), deputy directors in the planning, learning and impact team provide leadership and oversight for at least one of the PLI team’s core learning responsibilities: (1) Ascendium’s operations as a funder, (2) Ascendium’s grantmaking strategy and its execution, and (3) Ascendium’s North Star. This deputy director supports and supervises one team member primarily responsible for execution of activity in the first category. In addition, operating across all three categories, this role is to develop and implement a strong internal infrastructure to help facilitate collaboration and ongoing learning across Ascendium’s matrixed teams. It will help team members effectively elevate Ascendium Education Philanthropy’s achievements, challenges, lessons learners to continuously improve our work and advance progress towards our philanthropic goals. This position sits alongside three other deputy directors responsible for the core grantmaking strategies (Expand, Support, Connect) and another deputy director in planning, learning and impact. This role is currently a remotely based position, with the expectation of travel to the Madison, WI, headquarters for semi-annual staff meetings in addition to other travel as required for the position. The starting salary range for this position is $145,000-$160,000. Job Responsibilities On a day-to-day basis, you may do the following. Develop and oversee processes, practices, and tools required to support organizational learning. - Develop and steward a cohesive vision and implementation of the internal learning infrastructure for Ascendium Education Philanthropy. - Create and implement processes for engaging Ascendium Education Philanthropy staff in sensemaking and learning from work in ways that are relevant, timely, and applicable to their work. - Facilitate and further refine emerging processes that bring together staff to reflect on and improve execution of discrete portfolios. - Develop and then execute processes that bring together staff to reflect on and improve execution of three overall strategies (Expand, Support, Connect). - Identify and then build cross-strategy learning opportunities about shared strategy components (e.g., state policy, technical assistance). - Create, along with the Senior Strategy Officers and leadership team, opportunities to learn about and deepen our commitment to the learner populations named in our North Star. - Liaise with other internal committees and roles, which have responsibility for supporting targeted learning needs across the division, to help create calendar of cohesive, intentional learning opportunities through the year. - Create tools that undergird structured strategy review and planning processes that support staff in understanding the impact of and learning from its work. - Support staff to— and, at times, directly— extract, synthesize, share, organize and apply strategic insights and lessons learned. - Regularly plan and facilitate staff meetings related to systematic learning for ongoing strategy refinement and improved funder operations. - Prepare reports and other materials to communicate strategy learning to Ascendium’s board of directors and others, in partnership with Vice President—Planning, Learning and Impact. - Provide internal and external expertise on topics related to learning within philanthropy and represent Ascendium’s philanthropy in strategic field engagements. Deputies attend 6 to 8 conferences or other offsite meetings annually. - Develop and maintain relationships with other philanthropic staff responsible for monitoring, learning and evaluation and for strategy planning to exchange information and leverage each other’s efforts. Manage and develop a team member focused on learning about Ascendiums’ operations with contributing to the leadership team. - Provide day-to-day management of one existing team member focused on leading the design, collection and use of data and evidence to improve the funder practices, policies and procedures most directly in our control. - Recruit, vet, and oversee a hiring process for new team members when the opportunity arises for new hires, in partnership with Ascendium’s HR team and the Vice President – Planning, Learning and Impact. - Provider regular performance feedback, coaching and support, including identifying and supporting direct report’s professional development in alignment with their roles and strategy objectives. - Serve as a member of the Education Philanthropy leadership team supporting development and execution of cross-team priorities within division-wide annual goals, development and accountability for annual administration budgets, conducting periodic policy reviews, and practicing shared accountability towards common goals. Collaborate within and across units - Collaborate with the deputy director in planning, learning and impact to design processes that support people to skillfully leverage findings from research and evaluation, as well as other forms of data, to support internal learning, sensemaking, and well-evidenced storytelling. - Collaborate with Vice President and deputy directors in education grantmaking to ensure learning processes effectively inform refinements to strategy design and execution, as well as funder operations. - Collaborate with the Director, Grantmaking Policy & Operations and the Grants Management teams to maximize the use of our grants management database for strategy learning. Knowledge and Skill Requirements A highly qualified candidate will possess the following. - Knowledge equivalent to an advanced degree, with training in social science, education, public policy, nonprofit or business management, organizational change, or other related fields. - At least 7-10 years of professional experience, with prior experience working at or in close partnership with philanthropic organizations. - Knowledge of key topics in postsecondary education and workforce training. - A track record of supporting group learning, including developing structures and practices to collect and synthesize a wide variety of inputs, from experience gained on the job to formal evaluation findings - Experienced facilitator that creates psychologically safe spaces where staff can make meaning out of data and identify opportunities to act on those findings - Proficient in integrating work across various strategies and breaking down siloes to unlocked shared insights - Familiarity with research and evaluation, including both qualitative and quantitative methods - Strong project management skills with demonstrated ability to facilitate the work of multiple teams Other Information Ascendium offers an outstanding benefits package designed to provide employees and their families with a high degree of security. These benefits include, but are not limited to: - Comprehensive medical, dental, and vision insurance. - Employer-provided legal insurance. - Generous time off, including up to eight weeks of paid parental leave. - Student loan repayment assistance and tuition reimbursement. - Retirement savings plan with employer match. Ascendium provides equal employment opportunity to all individuals regardless of their race, color, religion, sex, age, national origin, creed, disability, veteran status, or any other characteristic protected by state or federal law. H-1B sponsorship (initiation or transfer) is not available for this position. If you would like assistance with the application process, please email Ascendium Human Resources. We invite all applicants to complete the Voluntary Affirmative Action questions when submitting application materials. The questions are found at the end of the online application process. To learn more about our commitment to Equal Employment Opportunity, please visit the Ascendium Careers webpage. Ascendium requires criminal, employment, and education background investigations before hiring. #LI-DNI