• Act as the primary point of contact for assigned clients, ensuring satisfaction and retention. • Develop and implement strategies to grow business with existing accounts using consultative sales techniques, achieving annual renewal rate and revenue targets. • Manage client renewals efficiently through Salesforce CRM , maintaining up-to-date customer records. • Conduct quarterly and annual business reviews with customers per the company service standards, define and execute a relationship plan for top tier accounts. • Support clients in utilizing ResourceWise’s business intelligence platforms (OrbiChem360/ChemEdge360). • Provide training, development, and coaching to new and existing users to maximize value realization. • Serve as a thought leader, offering industry insights and best practices to clients. • Contribute to internal projects, including product enhancements, marketing initiatives, and strategic improvements.

• As a Business Intelligence Developer, you will be responsible for aggregating data from multiple data sources and designing, building, and supporting enterprise level BI and analytics solutions. • Work closely with business stakeholders to gather requirements, design and develop reports, dashboards, and ad-hoc queries against Lucet’s data warehouse and operational systems. • Collaborate with the larger Reporting and Analytics and Data Engineering teams to provide advice and requirements for data modeling, predictive analytics, data visualization, and data governance. • Perform analysis of data sources, business processes and data mining to understand the nuances, integrity, completeness, and accuracy of the data. • Utilize tools such as Tableau, SQL, SSIS, and SSRS to architect business intelligence and reporting solutions. • Design and implement best-practice BI solutions and reports that will support business decisions. • Consult with all levels of users to help them solve problems regarding the use and management of data as well as work on design, maintenance, and completion of highly visible organizational projects. • Establish and maintain cooperative and supportive relationships with customers and stakeholders. • Create and maintain of data domain specific documentation including reporting requirements and data maps. • Manage multiple tasks/projects to timely completion with attention to detail and responsiveness.

• Create visually appealing and interactive dashboards that help users quickly grasp critical insights from data. • Connect Tableau to various data sources (Google Big Query/Azure Synapse, etc.), ensuring data accuracy and integrity. • Improve load times and responsiveness of Tableau dashboards and reports. • Analyse and interpret data to create meaningful visualizations. • Work closely with stakeholders to understand and translate business requirements into functional specifications.

• Lead the design and development of our data visualization ecosystem and analytical frameworks. • Work closely with stakeholders across the organization to transform raw data into actionable insights, ensuring high data quality and scalable reporting solutions. • Design, build, and maintain scalable automated data pipelines (ETL/ELT) and data models that support complex analytical requirements. • Develop sophisticated dashboards and reporting tools that provide "at-a-glance" insights for executive leadership and deep-dive capabilities for analysts. • Establish and enforce best practices for data documentation, metadata management, and data quality assurance to ensure "one source of the truth." • Audit and optimize SQL queries and dashboard performance to ensure low-latency access to large datasets. • Act as a technical consultant to non-technical departments, helping them define Key Performance Indicators (KPIs) and translate business questions into technical requirements. • Lead code reviews and mentor junior engineers on data modeling techniques and visualization best practices.