Title: Scheduler / Contact Center Location: Tyler United States Job Description: Overview Join our team as a day shift, full-time, Scheduler in Tyler, TX. This position is 100% remote for candidates residing outside of the Tyler, Texas area. Candidates must be able to work Central Standard Time (CST) hours, as this role supports the CST time zone. Why Join Us? Thrive in a People-First Environment and Make Healthcare Better - Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being. - People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for. - Make Healthcare Better: We use advanced technology to support our team and enhance patient care. Get to Know Your Team: - UT Health East Texas is comprised of 9 hospitals, more than 90 clinics, nearly 7,500 employees and over 1,000 licensed inpatient beds. We provide healthcare services through our hospitals, clinics, Level 1 trauma facility, air emergency fleet and EMS service. Learn About a Day in the Life of a Scheduler: Responsibilities - Maintain acceptable ACD (automated call distribution) call statistics - Demonstrate proficiency and skill in call control and call steerage. - Understand and take appropriate intervention for call queue management at an agent level. - Accurately performs the transferring of customers to the appropriate areas. - Accurately perform call distribution and effectively executes paging and messaging services - Accurately perform data entry at time of call using appropriate call center software systems - Effectively distributes patient email - Maintains a constructive working relationship with clients, physician offices, co-workers, supervisors and others as needed - Participates in department in-services and meetings - Adheres to the policies and procedures of the organization and the call center - Maintains confidentiality of all interactions - Maintains a clean, efficient work area - Becomes knowledgeable about call center office equipment - Other duties as requested Qualifications Job Requirements - High school diploma or equivalent Preferred Job Requirements - Two (2) years of college - Basic typing skills of 35 wpm - Knowledge of basic medical terminology

• Asesores de ventas PORTABILIDAD publico PERUANO • TRABAJA 100% REMOTO EN TURNO MAÑANA (De 10 am a 06 pm)

• Acompañar la atención de usuarios y realizar gestión comercial de los productos o servicios ofrecidos por nuestros clientes a través de los canales dispuestos por la compañía. • Cada interacción debe realizarse con cercanía, amabilidad y respeto, garantizando el cumplimiento de los niveles de servicio y demás indicadores establecidos.

Title: Senior Representative, Customer Contact Center - French -English Location: MI or TN Job Description: Requisition ID: 70043 About Whirlpool Corporation Whirlpool Corporation (NYSE: WHR) is a leading home appliance company, in constant pursuit of improving life at home. As the only major U.S.-based manufacturer of kitchen and laundry appliances, the company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2024, the company reported approximately $17 billion in annual sales - close to 90% of which were in the Americas - 44,000 employees, and 40 manufacturing and technology research centers. This role in summary Whirlpool is currently seeking qualified candidates for a Senior Representative, Customer Contact Center. - This role is remote except for candidates who reside in MI or TN within 30 miles of the Customer Experience Center. This role will be in the Consumer Experience Department. - Candidates in those counties are required to work onsite at the Whirlpool Contact Center Whirlpool is the world's leading kitchen and laundry appliance company and markets Whirlpool, Maytag, KitchenAid, Jenn-Air, Amana, and other major brand names. This role requires you to speak English and French. Your responsibilities will include - Processing customer requests and resolving inquiries or issues within a timely manner while focusing on the customer experience and following team guidelines - Bilingual in French and English - Understanding and following detailed Standard Operating Procedures - Inbound contacts via multiple channels - phone, email, chat, work items - Manage multiple tasks and computer systems - Providing exemplary customer service to both internal and external partners - Embracing rapid change and acquiring new skills while meeting/exceeding metrics - Managing and interpreting communications from email notifications, chats, or other Whirlpool communication systems, and proactively asking questions if needed - Learning through computer-based training modules or recordings of tasks - Negotiating through escalated customer interactions by demonstrating exemplary customer service skills and issue ownership - Intermediate/Advanced computer skills - Work full-time/40-hour schedule - Work between 8:00 am-6:00 pm EST Monday through Friday - If working remotely: - Cable or DSL internet service must be available in your area with a 12+ Mbps download and roughly 2 Mbps upload speed. Neither Satellite service nor WI-FI is acceptable. A wired Ethernet cable connection is required. - Ability to provide in-home work space free from noise, distractions, etc. Minimum requirements - High School Diploma or GED - 2+ years of customer contact center experience (virtual or in-person) Preferred skills and experiences - Bachelor's Degree - Previous roles within Consumer Experience Department - Experience working in a virtual/remote environment - Excellent verbal and written communication skills - Demonstrated achievements with personal KPIs - Experience in SAP ECC - Exemplify ownership of customer issues by troubleshooting issues and quickly finding appropriate resolutions while maintaining a professional demeanor - Experience working in a fast-paced environment while managing multiple computer programs and work channels across multiple screens RSRWH What we offer Generous benefits package, Whirlpool employee discount, fitness & educational reimbursement programs, kitchenettes, and more! Saint Joseph/Benton Harbor locations: Beautiful, recently renovated office space, free coffee, biking/walking trails, and access to The Eddy - Early Childhood Center (depending upon availability - additional costs required). Connect with us and learn more about Whirlpool Corporation Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.