• Acompañar la atención de usuarios y realizar gestión comercial de los productos o servicios ofrecidos por nuestros clientes a través de los canales dispuestos por la compañía. • Cada interacción debe realizarse con cercanía, amabilidad y respeto, garantizando el cumplimiento de los niveles de servicio y demás indicadores establecidos.

Title: Senior Representative, Customer Contact Center - French -English Location: MI or TN Job Description: Requisition ID: 70043 About Whirlpool Corporation Whirlpool Corporation (NYSE: WHR) is a leading home appliance company, in constant pursuit of improving life at home. As the only major U.S.-based manufacturer of kitchen and laundry appliances, the company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2024, the company reported approximately $17 billion in annual sales - close to 90% of which were in the Americas - 44,000 employees, and 40 manufacturing and technology research centers. This role in summary Whirlpool is currently seeking qualified candidates for a Senior Representative, Customer Contact Center. - This role is remote except for candidates who reside in MI or TN within 30 miles of the Customer Experience Center. This role will be in the Consumer Experience Department. - Candidates in those counties are required to work onsite at the Whirlpool Contact Center Whirlpool is the world's leading kitchen and laundry appliance company and markets Whirlpool, Maytag, KitchenAid, Jenn-Air, Amana, and other major brand names. This role requires you to speak English and French. Your responsibilities will include - Processing customer requests and resolving inquiries or issues within a timely manner while focusing on the customer experience and following team guidelines - Bilingual in French and English - Understanding and following detailed Standard Operating Procedures - Inbound contacts via multiple channels - phone, email, chat, work items - Manage multiple tasks and computer systems - Providing exemplary customer service to both internal and external partners - Embracing rapid change and acquiring new skills while meeting/exceeding metrics - Managing and interpreting communications from email notifications, chats, or other Whirlpool communication systems, and proactively asking questions if needed - Learning through computer-based training modules or recordings of tasks - Negotiating through escalated customer interactions by demonstrating exemplary customer service skills and issue ownership - Intermediate/Advanced computer skills - Work full-time/40-hour schedule - Work between 8:00 am-6:00 pm EST Monday through Friday - If working remotely: - Cable or DSL internet service must be available in your area with a 12+ Mbps download and roughly 2 Mbps upload speed. Neither Satellite service nor WI-FI is acceptable. A wired Ethernet cable connection is required. - Ability to provide in-home work space free from noise, distractions, etc. Minimum requirements - High School Diploma or GED - 2+ years of customer contact center experience (virtual or in-person) Preferred skills and experiences - Bachelor's Degree - Previous roles within Consumer Experience Department - Experience working in a virtual/remote environment - Excellent verbal and written communication skills - Demonstrated achievements with personal KPIs - Experience in SAP ECC - Exemplify ownership of customer issues by troubleshooting issues and quickly finding appropriate resolutions while maintaining a professional demeanor - Experience working in a fast-paced environment while managing multiple computer programs and work channels across multiple screens RSRWH What we offer Generous benefits package, Whirlpool employee discount, fitness & educational reimbursement programs, kitchenettes, and more! Saint Joseph/Benton Harbor locations: Beautiful, recently renovated office space, free coffee, biking/walking trails, and access to The Eddy - Early Childhood Center (depending upon availability - additional costs required). Connect with us and learn more about Whirlpool Corporation Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Benefits Call Center Representative Remote Training Schedule: Monday – Friday 8:30am-5:30pm EST After training, must be available for a shift within the hours of 8am-8pm EST. 1-2 shifts per month will be 11:30am-8pm EST. Pay Rate: $17 an hour, which may be below your state’s minimum wage. Please take this into consideration when applying. Do you thrive in delivering exceptional, high-touch customer experiences while solving complex issues with precision and care? Are you detail-oriented, professional, and motivated to make a meaningful impact? If so, Conduent invites you to apply for the Benefits Call Center Representative role. As a Benefits Call Center Representative, you’ll be part of a supportive, high-performing culture that values excellence, accountability, and individual contributions. In this role, you’ll provide elevated service to our members and make a real impact on their benefits experience. About the Role: - Handle inbound calls from participants regarding retirement and pension benefits in a professional and courteous manner - Assist participants with retirement package requests, including explanations of available options and required documentation - Answer incoming calls from participants regarding retirement and pension benefits in a professional and courteous manner - Assist participants with retirement package requests, including explanations of available options and required documentation - Provide information on pension eligibility, benefit calculations, and payment timelines - Process and respond to requests for 1099 R tax forms and explain general tax-related information as appropriate - Verify pension benefits for participants, employers, and authorized third parties - Assist beneficiaries with death benefit inquiries and guide them through required processes and documentation - Update participant records, including change of address and other personal information, ensuring accuracy and compliance - Research and resolve participant inquiries by reviewing account details, plan provisions, and system records - Document all calls, actions taken, and resolutions accurately in the system. - Maintain confidentiality and comply with all regulatory, privacy, and company policies - Meet established performance metrics, including quality, adherence, and productivity standards - Escalate complex or unresolved issues to the appropriate department when necessary Requirements: - Previous customer service and/or call center experience - Strong written and verbal communication skills - Great problem-solving skills - Ability to multitask - Must be able to successfully complete a background check and drug screening - Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175) - Must have the ability to connect with an ethernet cable to a modem/router - We are currently NOT hiring in the following geographies, including but not limited to: States: AK, AZ, CA, CT, CO, HI, IL, MA, MD, ME, MO, MT, NE, NJ, NY, RI, OR, VT, WA. Metro Areas: Minneapolis - MN, Washington, DC, Denver - CO, Boulder - CO, Edgewater - CO, Flagstaff - AZ. Due to varying state and local minimum wage laws, we are currently only able to hire candidates residing in states where our compensation structure complies with applicable wage regulations. As a result, we may be unable to consider applicants from certain states or municipalities at this time. Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $17 an hour. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

Start or Grow Your Career in Insurance Sales The Summers Agency is expanding and seeking individuals interested in building a career in insurance sales. This role offers flexibility, strong income potential, and a clear path for advancement. This is a 100% remote position. You’ll work with individuals who have already expressed interest in coverage and meet with them virtually to review their options. Daily Responsibilities: - You’ll connect with warm leads—no cold calling required. - Conduct virtual appointments with clients - Educate families on available coverage options - Maintain a consistent weekly schedule - Participate in training and mentorship Earnings & Advancement: - Commission-based compensation structure - Typical first-year earnings: $70,000–$125,000+ - Leadership and additional income opportunities available - Performance-based bonuses and incentives Ideal Candidate: - Self-disciplined and goal-oriented - Open to feedback and coaching - Comfortable communicating with others - Interested in long-term development Licensing required; support is available to obtain your Life & Health license. Apply to be considered for the next step.