• The Group Director of Experience Strategy is an expert in omnichannel and personalized experiences • Lead internal and external workstreams across individual brands and portfolios • Play a key role in relationship building and are self-aware, exceptional presenters and storytellers • Collaborate with varied stakeholders to ensure customer experiences meet business goals • Lead the execution of core and advanced Experience Strategy deliverables • Understand end-user needs, double clicks into user flows to reduce friction • Ensure alignment with overall brand strategy • Determine omnichannel maturity and enable transformation across brands • Analyze qualitative and quantitative data to generate actionable insights • Support manager and Experience Strategy leadership on organic growth and new business initiatives • Collaborate with senior leadership to define and develop new, innovative deliverables

Role Description As the Head of Cloud & Platform, you will own the evolution, reliability, and efficiency of the company’s entire cloud and platform ecosystem. Your mission is to build and scale a world-class cloud and developer platform that empowers engineering teams to deliver securely, reliably, and cost-efficiently on AWS. You will lead multiple squads covering Cloud Infrastructure, Platform Engineering, SRE, DevSecOps, and FinOps, driving modernization, automation, and standardization across environments. Strategically, you will define the roadmap that aligns platform capabilities with business goals and compliance requirements, while tactically ensuring operational excellence, resilience, and scalability. This role blends strategic leadership and technical depth, guiding senior engineering leaders, establishing architectural standards, championing reliability and cost efficiency, and partnering with Product, Security, and Compliance to ensure the platform supports rapid innovation in a regulated fintech context. Key Responsibilities - Define and execute the Cloud and Platform strategy, ensuring alignment with corporate objectives, regulatory frameworks, and cost-efficiency goals. - Lead a multi-disciplinary organization covering Cloud Infrastructure, SRE, Platform Engineering, and DevSecOps, fostering collaboration and shared accountability for uptime, security, and performance. - Drive modernization of infrastructure and delivery pipelines, enabling a unified, automated, and compliant cloud environment. - Partner with executive leadership to define scalable operating models, balancing autonomy for product squads with standardized guardrails and golden paths. - Establish a long-term architectural vision for cloud services, platform frameworks, and developer enablement tools. - Sponsor AI-assisted engineering adoption to enhance developer productivity, reduce toil, and accelerate delivery (e.g., Copilot, Cursor, LLM-based agents). - Serve as the ultimate technical and strategic authority for AWS, Kubernetes, IaC, Observability, and Reliability practices across the organization. - Oversee the design, scalability, and governance of the AWS multi-account organization, enforcing security, compliance, and cost policies (Control Tower, SCPs, Service Catalog). - Lead the definition and implementation of multi-region, multi-environment architectures ensuring reliability, latency optimization, and disaster recovery readiness (RPO/RTO). - Institutionalize well-architected principles (Security, Reliability, Performance, Cost, Sustainability) and drive continuous improvement programs based on regular audits. - Evolve network and connectivity architectures (VPC, Transit Gateway, PrivateLink, Global Accelerator) to meet scaling, compliance, and availability goals. - Own identity, access, and secrets management lifecycle (IAM least privilege, mTLS, KMS/HSM key rotation, Vault integration). - Oversee monitoring and observability frameworks, implementing standards, and unified dashboards across all services. - Ensure SLO-driven operations, with well-defined SLIs, error budgets, and automated incident management loops. - Lead resilience and reliability engineering practices, including chaos engineering, failover drills, dependency fallback design, and proactive degradation handling. - Build and scale the company’s Internal Developer Platform (IDP), empowering teams with self-service capabilities for environment provisioning, deployments, and observability. - Define golden paths, opinionated tooling, and reusable infrastructure modules, enabling consistent, secure, and fast software delivery across squads. - Ensure trunk-based development, progressive delivery (canary, blue/green), automated rollback, and health/SLO-gated deployments are embedded into CI/CD flows. - Drive GitOps adoption to achieve deterministic deployments, auditability, and drift detection. - Expand event-driven and streaming platforms (e.g., Kafka), defining keying, partitioning, and schema evolution strategies to support scalability and data integrity. - Partner with Security and Compliance to embed DevSecOps and Policy-as-Code practices into CI/CD and Kubernetes admission controllers. - Establish and lead a FinOps program, optimizing compute, storage, and data transfer costs while ensuring transparency through chargeback/showback models. - Define cost-to-serve models per service and implement automated guardrails for budgeting and right-sizing. - Integrate cost and performance telemetry into platform dashboards to drive data-informed decision-making. - Partner with Finance to align cloud spend forecasts and track savings initiatives tied to architecture decisions. - Lead and mentor senior engineering managers and principal engineers, building high-performance, high-accountability teams. - Promote a culture of reliability, automation, and continuous improvement through transparent metrics and post-incident learning loops. - Establish governance rhythms such as architecture councils, platform guilds, and reliability reviews to align technical direction and eliminate systemic friction. - Collaborate closely with Risk, Compliance, and Security to uphold standards like PCI-DSS, SOC2, ISO27001, LGPD, and GDPR within cloud and platform operations. Qualifications - Academic background oriented toward Computer Science, Engineering, or Software Development disciplines. - Deep expertise in AWS cloud architecture, including multi-account management, VPC design, EKS, ECS, Lambda, and networking topologies. - Proven experience with Infrastructure as Code (Terraform, Pulumi) and GitOps automation at scale. - Strong understanding of Kubernetes internals, workload orchestration, and cost/performance optimization. - Experience implementing SRE and reliability frameworks: SLOs, error budgets, chaos testing, and automated incident remediation. - Mastery of observability and monitoring (CloudWatch, Grafana, Datadog, NewRelic) with trace/metric/log correlation. - Proficiency in security and compliance engineering: IAM, KMS, encryption, secrets lifecycle, policy enforcement (OPA/Rego), and regulatory controls (PCI, LGPD, GDPR). - Experience defining and governing API and event-driven architectures (OpenAPI/AsyncAPI, Kafka schema registries). - Deep knowledge of progressive delivery, service mesh (e.g., Istio), and DevSecOps pipelines. - Strong FinOps acumen: right-sizing, egress optimization, reserved instance and savings plan strategy, and service-level cost attribution. - Experience integrating AI-assisted workflows (GitHub Copilot Enterprise, LLM-based linters and others) into development and CI pipelines, with measurable productivity impact. - Extensive hands-on experience in software engineering roles, with solid proficiency in Java (Spring Boot) and working knowledge of Python and asynchronous programming. - Strong foundation in Object-Oriented Programming and relational database systems. - Solid understanding of web and mobile application architectures, including security, session management, and development best practices. - Expertise in Domain-Driven Design and microservices architecture, with proven ability to design high-performance, scalable, and reliable distributed systems. - Demonstrated experience defining and executing architectural roadmaps aligned with business and developer-experience goals. - Deep knowledge of networking in AWS. - Advanced experience architecting VPC topologies, including Transit Gateway, private/public subnet design, NAT/GW cost optimization, and egress control for regulated environments. - Hands-on experience implementing observability pipelines at scale, integrating NewRelic, CloudWatch, Prometheus, Grafana, Datadog. - Familiarity with EKS internals: node group management, autoscaling, and Kubernetes cost/latency optimization. - Proven experience managing multi-region and multi-environment deployments. - Expertise in AWS security hardening and compliance controls, including IAM least-privilege modeling, KMS envelope encryption, CloudTrail auditing, GuardDuty detections, and automatic remediation with Lambda/Step Functions. - Deep understanding of container security, image signing, ECR scanning, and OPA/Rego policy design for admission controllers. - Advanced experience with Infrastructure as Code using Terraform (modules, workspaces, policy enforcement) and Pulumi (multi-language stacks, secrets providers, CI integration). - Proven ability to implement GitOps workflows, ensuring deterministic deployments and drift detection. - Strong policy-as-code practice to codify security/SRE guardrails across CI/CD and Kubernetes admission controllers. - Expertise automating application stack provisioning (app resources, service accounts, IAM bindings, egress controls) through reusable IaC modules and pipelines. - Deep understanding of progressive delivery (canary, blue/green, shadow traffic, automated rollback) and service mesh (Istio/Linkerd/App Mesh) for safe deployment strategies. - Mastery of resilience and reliability patterns: timeouts, bounded retries with jitter, circuit breakers, bulkheads, back-pressure, outbox/saga orchestration, and graceful degradation. - Deep knowledge of event-driven and streaming architectures (Kafka and others), including partitioning strategies, compaction/retention policies, rebalancing, ordering guarantees, exactly-once semantics, and schema evolution via registries. - Strong background in data performance engineering: caching (read-through/write-behind), connection pool tuning, pagination/cursoring, latency budgeting, and throughput modeling. - Experience with SLO-driven reliability: defining SLIs, error budgets, and reducing alert fatigue via multi-signal correlation. - Proficiency with production monitoring tools (NewRelic, Grafana, Datadog, CloudWatch) and advanced observability instrumentation. - Proven experience building self-service developer platforms (Backstage, Internal Developer Portals) that expose golden paths for application scaffolding, environment provisioning, and secure deployments. - Experience implementing event-driven DevEx tooling (e.g., ephemeral environments, automated CI insights, preview deployments). - Strong knowledge of API lifecycle management and governance (OpenAPI/AsyncAPI, contract testing, versioning, idempotency, error modeling). - Expertise in CI/CD automation and DevSecOps (GitHub Actions, CodeBuild/CodePipeline, artifact provenance, environment promotion, changelog automation). - Practical compliance-by-design experience translating PCI-DSS, KYC/AML, GDPR, and LGPD controls into technical patterns (tokenization, segmentation, audit trails, retention/erasure). - Experience leading AWS Well-Architected Framework reviews across all pillars (Security, Reliability, Performance, Cost, Operational Excellence, Sustainability). - Experience designing cost-aware architectures, balancing performance, resilience, and financial efficiency. - Exposure to edge computing and CDN optimization (Lambda@Edge, CloudFront Functions, custom caching policies). - Fluent in English and Spanish (Portuguese a plus). Soft Skills - Exceptional leadership in cross-functional environments, with the ability to balance strategic vision and hands-on technical depth. - Strong communicator able to influence C-level stakeholders and drive alignment across Product, Finance, Security, and Engineering. - Proven ability to mentor senior technical leaders and elevate organizational maturity in reliability, cloud operations, and automation. - High decision-making autonomy with strong prioritization and problem-solving under ambiguity. - Strategic mindset with the ability to translate complex business goals into long-term technical direction. - Strong decision-making and prioritization abilities under ambiguity, balancing immediate needs with long-term architectural vision. - Active contributor to a constructive feedback culture, capable of both giving and receiving feedback to drive improvement. - Comfort operating at both strategic and hands-on levels, flexing between system design and stakeholder engagement as needed. - Ability to learn rapidly and adapt to new technologies in fast-paced, large-scale environments. Industry-Specific Knowledge - You bring extensive experience leading Cloud and Platform Engineering organizations in complex, regulated, and high-growth environments, preferably within fintech or digital banking. - You combine deep technical fluency with financial discipline, operational rigor, and a passion for empowering developers through secure, efficient, and scalable cloud platforms. Benefits - Competitive and market-aligned salary. - Annual Award Program. - Remote work — wherever you are, you’re part of the team! - Home office allowance through a monthly deposit in the RecargaPay app. - Health and dental plans with no co-pay. - Life insurance. - Flexible meal allowance (via Flash). - TotalPass membership to take care of your health. - Language classes. Diversity & Inclusion at RecargaPay At RecargaPay, you’ll have the freedom to be who you are because we believe that diverse perspectives and experiences make us more creative and stronger. Here, everyone is welcome to express themselves authentically. We value the richness of each journey and the multiple ways of seeing the world, without distinctions of gender, race, sexual orientation, age, religion, or any other characteristic that makes us unique. About the Use of Your Data By sharing your resume with us, you authorize the use of your data for analysis during the selection process and possibly for other opportunities within the RecargaPay group. You can request the update or deletion of your information at any time, in accordance with LGPD (General Data Protection Law).

Overview: Reporting to the Director, Patient Services Operations, the Associate Director, Patient Services Operations will serve as a strategic partner to Case Management and PEL teams, enabling consistent, data-driven execution across Commercial. This role will help define what success looks like for field teams by translating strategy into measurable results, key activities, and performance metrics. The Associate Director will partner closely with our technology and analytics partners to define metrics, support the development of dashboards, and synthesize insights from multiple data sources to inform decision-making. This role will also lead field-facing processes related to customer-to-account affiliations, ensuring accuracy, consistency, and scalability. Additionally, the role will contribute to targeting, field force effectiveness initiatives, and ad hoc analyses in support of evolving business needs. Key Responsibilities: Field Force Strategy / Field Force Effectiveness - Engage effectively in strategic discussions with leadership of Case Management and PELs, including TTR Sales, Rare Sales, Market Access, and Strategic Accounts. - Define what success looks like for Case Management and PEL teams including the metrics used to measure results - Identify key activities that are expected to drive the desired results and define Key Performance Indicators - Work with cross-functional partners to establish dashboards and generate insights from the data to help shape strategy - Identify trends, inefficiencies and opportunities for process improvement within patient services systems and data - Lead the development of presentation materials to support monthly and quarterly leadership performance reviews - Drive consistency in field execution through clear processes, playbooks, and standard operating procedures. - Partner with Compliance and Legal to ensure field team activities adhere to company policies and industry regulations. - Support change management efforts when deploying new processes, systems, or field strategies Qualifications: - Bachelor’s degree required; advanced degree preferred. - 6+ years of experience in patient services field teams and call centers within the pharmaceutical or biotechnology industry. - Proven experience partnering with field teams and presenting senior leadership. - Strong experience working with CRM platforms and commercial data environments. - Hands-on experience with data visualization tools (e.g., Tableau, Power BI, etc). - Demonstrated expertise in field force effectiveness, alignments, HCP and patient segmentation, reporting, size and structure, and strategic analysis. - Experience across multiple commercial functions, including operations and strategy. - Strong analytical skills with experience leveraging pharmaceutical data sources to generate and iterate on insights. - Advanced proficiency in Excel and PowerPoint. - Highly organized, agile learner with the ability to think in real time and communicate effectively. - High sense of urgency balanced with attention to quality, rigor, and process. - Strong interpersonal and communication skills with the ability to influence at all levels of the organization. - Demonstrated project management skills with the ability to lead multiple initiatives and priorities concurrently. - Experience working directly with field teams; prior field experience strongly preferred. - Ability to travel for key internal and external meetings as needed (approximately 10% overnight travel). #LI-ST1 #LI-Remote U.S. Pay Range $155,600.00 - $210,400.00 The pay range reflects the full-time base salary range we expect to pay for this role at the time of posting. Base pay will be determined based on a number of factors including, but not limited to, relevant experience, skills, and education. This role is eligible for an annual short-term incentive award (e.g., bonus or sales incentive) and an annual long-term incentive award (e.g., equity). Alnylam’s robust Total Rewards package is designed to support your overall health and well-being. We offer comprehensive benefits including medical, dental, and vision coverage, life and disability insurance, a lifestyle reimbursement program, flexible spending and health savings accounts and a 401(k)with a generous company match. Eligible employees enjoy paid time off, wellness days, holidays, and two company-wide recharge breaks. We also offer generous family resources and leave. Our commitment to your well-being reflects our belief that caring for our people fuels the impact we create together. Learn more about these and additional benefits offered by Alnylam by visiting the Benefits section of the Careers website: https://www.alnylam.com/careers About Alnylam We are the leader in RNAi therapeutics – a revolutionary approach with the potential to transform the lives of people with rare and common diseases. Built on Nobel Prize-winning science, Alnylam has delivered the breakthroughs that made RNAi therapeutics possible and are just at the beginning of what’s possible. Our deep pipeline, late-stage programs, and bold vision reflect our core values: fierce innovation, passion for excellence, purposeful urgency, open culture and commitment to people. We're proud to be a globally recognized top employer, where an authentic, inclusive culture and breakthrough thinking fuel one another. At Alnylam, we commit to an inclusive recruitment process and equal employment opportunity. Qualified applicants will receive consideration for employment without regard to their sex, gender or gender identity, sexual orientation, race, color, ethnicity, national origin, ancestry, citizenship, religion, creed, physical or mental disability, pregnancy status or related conditions, genetic information, veteran or military status, marital or familial status, political affiliation, age, or any other factor protected by federal, state, or local law. Alnylam is an E-Verify Employer.

Position: Head of sales North America, Cloudhealth Job Description: CloudHealth is the leading FinOps automation SaaS platform for cloud cost optimization on Amazon Web Services (AWS), Microsoft Azure, and Google Cloud blending discount instruments to lower spend without adding risk. Customers save money without manual work, and we keep expanding coverage across new services. Inside the company, people highlight two things: leadership that shares information openly, and a culture where teammates trust each other and protect work/life balance. Joining means solving complex cloud problems while working in an environment built on trust and transparency. Role Overview CloudHealth is looking for an experienced Head of Sales to help us drive incremental growth expanding our existing customers and partners base and accelerating a successful new logos acquisition in North America. In this position, you will lead a talented team of field sales focused on developing and hunting the Commercial and Enterprise segments, shaping strategy and coaching the team to exceed ambitious revenue goals while contributing personally to deals. You will work closely with marketing, product, technical account management, presales engineering resources, as well as with local/regional and global leadership to align with the global go-to-market strategy and priorities and deliver expected revenue and operating income growth. What You'll Be Doing - Develop and execute effective sales strategies to drive revenue growth and meet or exceed targets - Recruit, onboard, and mentor a high-performing sales team while fostering a collaborative, supportive, and winning culture - Inspire and motivate Account Executives through coaching, hands on support, and ongoing feedback - Actively participate in deals, modeling effective MEDDPICC sales methodology, and helping representatives navigate complex opportunities - Build and maintain strong relationships with prospects, customers, and partners - Collaborate cross-functionally with marketing, customer success, product, presales engineering, technical account management, and operations to improve sales efficiency and accelerate growth - Continuously refine the sales process to increase effectiveness, shorten cycles, and support scalable growth - Stay informed on industry trends, FinOps best practices, and emerging technologies to guide team development. - Track and analyze sales performance, pipeline health, and key performance indicators, taking corrective action when needed - Ensure all clients’ details and related pipeline and sales cycle related information is timely and properly documented and managed in CRM (Salesforce) - Ensure proper sales target distribution and compensation plan communication to your direct reports - Create and foster a collaborative working environment to enable creativity and success within your team, with your peers and your direct manager What We Are Looking For - Proven Enterprise SaaS seller and sales leader with a track record of successful quota attainment and revenue growth - Ideally, solid experience in FinOps, Software asset Management, Software lifecycle management - Experience selling or leading teams focused on AWS, Azure and Google Cloud with strong understanding of their ecosystem - A “hands on deals” leadership mindset rather than management only — someone who leads by example, inspires others, and elevates the team - Skilled in recruiting, training, and developing sales talent, able to coach on methodology, process, and deal execution - Strong communicator who can use analogies, stories, and relatable examples to inspire confidence and connection - Outgoing, confident, and a positive culture driver who contributes to a fun, high-performance environment - Self-aware, coachable, and open to feedback with a growth mindset - Solid industry acumen with the ability to engage credibly with technical buyers - Skilled at building and leveraging a professional network to create opportunities and partnerships - Comfortable working in a fast-moving transformative environment with a bias toward action and accountability Work Arrangement Fully Remote: Must be able to travel to an Arrow office location as requested by Arrow leadership. What's In It For You At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans and a solid benefits package. - Medical, Dental, Vision Insurance - 401k, With Matching Contributions - Short-Term/Long-Term Disability Insurance - Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options - Paid Time Off (including sick, holiday, vacation, etc.) - Tuition Reimbursement - Growth Opportunities - And more! Annual Hiring Range/Hourly Rate: $151,500.00 - $325,056.51 Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. Location: US-TX-Texas (Remote Employees)-Central Time Zone Remote work employees may be required to be present at the closest designated Arrow office for work-related purposes, at the Company’s request and sole discretion. Time Type: Full time Job Category: Sales EEO Statement: Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy) We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.