• Available to work weekends • Provide customer service and technical support to over 260 franchise locations • Provide remote desktop support for Windows 10, off-the-shelf, and proprietary software • Troubleshoot hardware, software, printing, and network issues • Setup Local Area Networks and VPN connections • Monitor VPN connections, and internet up time • Act as a customer liaison for HP, Internet Service Providers, and Credit Card Processors • Image computers using imaging software • Travel on-site for hardware installations, break fix, and new store build outs • Travel on-site to train users on off-the-shelf, and proprietary software • Terminate and test CAT5 network cable • Conform to Pinch A Penny installation standards and quality control.

Function HV GCSS Our Company We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks ­– can focus on achieving the incredible with data. If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data. Job description Job Description Hitachi Vantara combines technology, intellectual property and industry knowledge to deliver data-managing solutions that help enterprises improve their customers’ experiences, develop new revenue streams, and lower the costs of business. Hitachi Vantara elevates your innovation advantage by combining IT, operational technology (OT) and domain expertise. Come join our team and our employee-focused culture, and help drive our customers’ data to meaningful customer outcomes. The Role The main purpose of Field Engineer job is providing the first line of on-site field system support that includes hardware, software, and SAN networking to customers and field personnel on-site at customers or remotely. Responsibilities Responsible for the successful CS&S implementation of complex storage related engagements including hardware configuration details, SAN enablement's and software quickstarts. Responsible for coordinating all customer requirements for related activity. Acts as a source of expertise About us We’re a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential. Fostering innovation through diverse perspectives Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth. We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work. How we look after you We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with. We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.

• Provide direction and assistance to the work group to meet assigned objectives. • Pre-commission, commission, and service static frequency converters (SFC) and variable frequency (VFD) low voltage and medium voltage drives/switchgear/transformers and power systems. • Provide technical assistance and supervision to customers on the installations. • Conduct on-site interpretation of data and technical instruction. • Provide management with complete and prompt information and report regarding safety & project/service status, customer or equipment problems, and failures. • Provide technical assistance through on-site guidance and training in proper operation, maintenance, and troubleshooting of assigned programs and ground support equipment. • Provide and assist quality team with root cause analysis and generate reports in case of equipment malfunction or failures to identify/analyse any undesirable trends. • Complete site documentations such as weekly safety update, installations check lists, pre-commissioning, and commissioning procedures. • Hands-on on-site parts replacement, testing, and verification of electrical equipment. • Adhere with company Health and Safety policies and work in safe and best practice manner to ensure the wellbeing of personnel and equipment are not compromised.

• Post Sales support of customer issue • Own the resolution of post-sales technical customer issues • Level 1,2,3 Technical Support – Resolves post sales Technical Issues • Includes direct people management responsibility including staffing and performance development • Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy • May lead small projects with low risks and resource requirements