Role Description Bei uns arbeitest du remote, eigenverantwortlich und mit modernsten Tools – in einem Umfeld, das Innovation wirklich lebt. - Entwicklung und Weiterentwicklung moderner Web-Applikationen (Frontend & Backend) - Aufbau und Integration von LLM-basierten Features (z. B. GPT-Modelle, RAG-Systeme, OpenAI-/Anthropic-APIs) - Umsetzung von MVPs für Startups – von der Idee bis zum Launch - Enge Zusammenarbeit mit Gründer:innen und Product Ownern bei technischen Konzepten - Implementierung und Integration von Datenbanken, APIs und Cloud-Diensten - Verantwortung für sauberen, wartbaren und skalierbaren Code Qualifications - Erfahrung als Fullstack-Entwickler:in mit modernen Frameworks (z. B. React, Next.js, Node.js, NestJS oder vergleichbar) - Kenntnisse in der Arbeit mit Large Language Models (LLMs) und AI-APIs (OpenAI, LangChain, Hugging Face etc.) - Erfahrung im Umgang mit Datenbanken (SQL & NoSQL) und Cloud-Services (AWS, Hetzner oder Azure) - Verständnis für Softwarearchitektur, Clean Code und DevOps-Prozesse - Eigenverantwortliche Arbeitsweise, Innovationsfreude und Interesse an KI-Technologien - Deutschkenntnisse (mind. B2-Niveau) Benefits - 100 % Remote-Work & flexible Arbeitszeiten - Projekte mit echten Gründern, Startups und skalierbaren Ideen - Arbeit mit den neuesten KI-Technologien und Cloud-Stacks - Flache Hierarchien, kurze Entscheidungswege & viel Gestaltungsspielraum - Weiterentwicklung im Bereich KI, SaaS und Automatisierung - Ein motiviertes, tech-begeistertes Team mit Startup-Spirit

• Lead and mentor a team of technical professionals to deliver high-quality solutions • Oversee end-to-end software development lifecycle (SDLC), ensuring adherence to best practices and timelines • Manage change control processes and ensure smooth implementation of system updates • Collaborate with cross-functional teams to gather requirements, define solutions, and ensure alignment with business objectives • Conduct critical analysis and problem-solving to address complex technical and functional challenges • Support and enhance existing C/Unix-based applications and systems • Drive continuous improvement in release cadence and operational efficiency • Contribute to strategic planning and roadmap development for technical initiatives • Strengthen our capabilities as you design, develop, install, test and document applications software — including server, client and web components • Play a vital role in designing, documenting and delivering technical architecture solution elements • Support coordination between application architects and developers to make sure design requirements are accurate and deliver the desired ROI for clients • Define and develop project requirements, functional specifications and detailed application solution designs for clients • Focus on the details as you develop technical documentation and test plans to support integration and deployment • Advance key goals and objectives for Gainwell and our clients by working closely with software developers

Our mission is to detect cancer early, when it can be cured. We are working to change the trajectory of cancer mortality and bring stakeholders together to adopt innovative, safe, and effective technologies that can transform cancer care. We are a healthcare company, pioneering new technologies to advance early cancer detection. We have built a multi-disciplinary organization of scientists, engineers, and physicians and we are using the power of next-generation sequencing (NGS), population-scale clinical studies, and state-of-the-art computer science and data science to overcome one of medicine’s greatest challenges. GRAIL is headquartered in the bay area of California, with locations in Washington, D.C., North Carolina, and the United Kingdom. It is supported by leading global investors and pharmaceutical, technology, and healthcare companies. For more information, please visit grail.com The Galleri Mobile Draw Experience Specialist will be responsible for end to end onsite event management across the GRAIL customer base, which serves as a key activity deployed by partners to make Galleri available to their eligible participants. In this role, the candidate should have strong cross-team collaboration to ensure success and project management of both direct and in-direct team members. This is a field-based role located in your City and State , currently covering the following territory: East Coast and Central Region. While you will primarily operate in the field, travel to a GRAIL office or other locations may be required to support business needs. Responsibilities: - Support growing teams across the enterprise and clinic channels, collaborating with cross functional work streams that drive success at scale across multiple customer channels. - Serve as a liaison between Customer Success and other parts of the business such as marketing, partnerships, and lab operations, maintaining feedback loops amongst these entities to facilitate a successful event. - Focus on execution for high value customer offering - onsite blood draw events: Collaborate closely with Marketing, Implementation, Customer Success, Customer Service to ensure seamless overall events including pre- and post-event work (mobile tour stops, onsite events at customer offices, and customer visits to GRAIL’s office). - Maintain project plans using prepared tracking tools to enable event project management leading up to and after an event Provide support to cross-functional partners to host blood draw events, both internally and with customers/prospects. - Request scheduling of vendors partners such as phlebotomists and ordering provider networks as it relates to testing events. - Serve as the lead for blood draw events (events will be a combination of remotely led and onsite), coordinating internal and external staff activities to create a high quality, effective process for customers, and addressing potential problems that may ariseCollect feedback and share best practices to enable future scaling. - Support events team by providing project support and post event reporting Maintain a working knowledge of the complex needs of a variety of events. These responsibilities summarize the role’s primary responsibilities and are not an exhaustive list. They may change at the company’s discretion. Required Qualifications: - BA/BS degree or equivalent experience. - 3 + years work experience with project management, project coordinating, account management, event planning, or event management or 2+ years accepted if candidates possess direct GRAIL experience. - Ability to travel up to 90% to support onsite events. - Positive “can do” attitude with a strong desire to roll up sleeves. - Meticulously organized, consistent with follow through, oriented toward operations. - Excellent face-to-face, verbal, and written customer service and communication skills. Preferred Qualifications: - Experience supporting in-person or in-office clinical operations or events with multiple work streams and stakeholders - Feels energized by, and creates order in, chaotic environments - Supporting a sales organization and ability to influence and communicate effectively - Working knowledge of program/project management software preferred- Asana Physical Demands & Working Environment: - Hours and days may vary depending on operational needs. - Standing or sitting for long periods of time may be necessary. - May be exposed to hazardous materials, blood specimens and instruments with moving parts, heating or freezing elements, and high speed centrifugation. - Some lifting (up to 25 pounds) may be necessary - Ability to travel 90% as required Expected full time annual base pay scale for this position is $77K-$95K. Actual base pay will consider skills, experience and location. This role may be eligible for other forms of compensation, including an annual bonus and/or incentives, subject to the terms of the applicable plans and Company discretion. This range reflects a good-faith estimate of the range that the Company reasonably expects to pay for the position upon hire; the actual compensation offered may vary depending on factors such as the candidate’s qualifications. Employees in this role are also eligible for GRAIL’s comprehensive and competitive benefits package, offered in accordance with our applicable plans and policies. This package currently includes flexible time-off or vacation; a 401(k) retirement plan with employer match; medical, dental, and vision coverage; and carefully selected mindfulness programs. GRAIL is an equal employment opportunity employer, and we are committed to building a workplace where every individual can thrive, contribute, and grow. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, disability, status as a protected veteran, , or any other class or characteristic protected by applicable federal, state, and local laws. Additionally, GRAIL will consider for employment qualified applicants with arrest and conviction records in a manner consistent with applicable law and provide reasonable accommodations to qualified individuals with disabilities. Please contact us at rc@grailbio.com if you require an accommodation to apply for an open position. GRAIL maintains a drug-free workplace. We welcome job-seekers from all backgrounds to join us!

Your role at DynatraceAs the Senior Manager and Delivery Leader for the Customer Experience (CX) Systems Portfolio, you will serve as a strategic, innovative, and hands-on leader focused on driving delivery excellence for our post-sale systems. You will lead the strategy, development, and scaling of the platforms that power our Customer Support, Customer Success, and Professional Services teams. This role is paramount to stabilizing our Salesforce Service Cloud environment while leading the critical implementation of Certinia PSA and Certinia Customer Success Cloud. Your mission is to build a technical roadmap that integrates AI solutions and delivery excellence across the entire post-sale lifecycle to enable the company to scale its service objectives. Your success will hinge on a strong technical background in Salesforce Service Cloud and a deep understanding of the end-to-end post-sales process and tech stack and the leadership ability to drive platform stability and resource efficiency. This role will report directly to the Senior Director, GTM Software Development & Operations. - Own end-to-end delivery of post-sales technology initiatives, including major platform migrations, new implementations, and continuous improvement programs across Salesforce (Service Cloud & Experience Cloud), Certinia PSA, and Customer Success Cloud platforms like Totango, Gainsight etc. - Partner closely with Customer Experience Ops team, Stakeholders from Customer Support, Professional Services, and Customer Success to define roadmaps, prioritize initiatives, and translate business needs into executable delivery plans - Balance delivery of strategic projects with ownership of continuous improvements, support, and technical debt reduction - Modernize and scale the ecosystem by automating manual workflows, improving data quality, and strengthening platform reliability for the services organization. - Establish and mature delivery excellence by implementing strong Agile and DevOps practices, including CI/CD pipelines (using Copado), automated deployments, and rigorous code quality standards. - Build, develop, and lead a high-performing and scalable global team of administrators, engineers, architects, and QA personnel, focusing on predictability and velocity. - Mentor and develop team members, fostering a culture of ownership, accountability, and continuous improvement - Oversee vendor and systems integrator engagements, ensuring delivery quality, accountability, and alignment with internal standards, architecture and timelines - Provide technical guidance on Salesforce architecture, data flows, API integrations (including Dell Boomi), and overall system design. - Drive and deliver use cases leveraging Generative AI & Agentic AI for improved support accuracy, automated reconciliation, and proactive customer health monitoring. - Ensure compliance with global data protection standards (GDPR, SOX) and maintain high data integrity across connected platforms. - Communicate effectively with senior leadership, providing clear visibility into progress, risks, and long-term modernization plans. What will help you succeedRequired Qualifications - 7+ years of progressive experience in technology and SaaS systems delivery, with 5+ years in leadership roles managing technical delivery teams. - Strong technical expertise in the Customer Experience (CX) domain, specifically with Salesforce Service Cloud, Experience Cloud and Certinia - Proven track record in building and scaling high-performing teams and establishing a culture of delivery excellence within an Agile framework. - Demonstrated experience managing external implementation partners and vendors to ensure high-quality delivery on complex enterprise projects. - Deep, hands-on knowledge of Salesforce architecture and its integration with core components like Certinia (FinancialForce) PSA and Customer Success Cloud. - Direct experience with Integration Platforms as a Service (iPaaS), such as Dell Boomi, for managing complex data flows between CX and core enterprise systems. - Hands-on experience with DevOps processes and tools (e.g., Git, Copado) for efficient, scalable deployments. - Excellent communication and stakeholder management skills in fast-paced, high-growth environments. Preferred Qualifications - Experience at a high-volume SaaS company focusing on post-sale lifecycle optimization. - Experience in deploying or piloting use cases leveraging Generative AI for improved support or Agentic AI for automated reconciliation within the CX domain. - Knowledge of ERP/Finance systems (NetSuite) and revenue accounting workflows related to professional services. - Relevant Salesforce Certifications, such as Service Cloud Consultant, and Experience Cloud Consultant, System or Application Architect Why you will love being a Dynatracer - Dynatrace is a leader in unified observability and security. - We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. - Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. - The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. - Over 50% of the Fortune 100 companies are current customers of Dynatrace. Compensation and RewardsThe base salary range for this role is $180,000 - $210,000. When determining your salary, we consider your experience, skills, education, and work location. Our total compensation package includes unlimited personal time off, an employee stock purchase plan, and a reward system. Equal Employment OpportunityAll your information will be kept confidential according to EEO guidelines. We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact careers@dynatrace.com. Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law. To be considered for this position, please upload your resume/CV.