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Bilingual Customer Service Associate

Location

Worldwide

Posted

81 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Bilingual Customer Service Associate

Remote Work Hub

Role Description Are you a fluent German and English speaker with a passion for high-level customer engagement? We are recruiting for a pivotal role supporting a global leader in the financial services sector. As a Bilingual Customer Success Specialist, you will be the professional face of a major banking brand, providing premium support to corporate cardholders across Europe. This is not a typical call-center environment; it is a fast-paced, sophisticated role requiring emotional intelligence, financial literacy, and a "single window" approach to problem-solving. Key Responsibilities - Corporate Liaison: Act as the primary point of contact for European corporate cardholders, managing enquiries via phone and email with precision and speed. - Bilingual Bridge: Expertly translate and communicate complex financial enquiries between English and German to ensure seamless service delivery. - Issue Ownership: Take full accountability for cardholder queries, acting as a point of escalation and liaising with back-office teams to provide first-class resolutions. - Knowledge Excellence: Maintain an expert-level understanding of banking products, corporate card services, and internal financial systems. - Data Integrity: Accurately log all client interactions in accordance with strict financial regulatory procedures and internal policies. Qualifications - Absolute fluency in German and English (written, spoken, and listening) is essential. - A background in Customer Service is required, with a strong preference for candidates coming from Financial Services or Fintech. - Highly comfortable with MS Office (Word, Excel) and navigating complex CRM/internal database systems. - The ability to multitask and meet strict deadlines in a high-stakes, professional environment. - Exceptional interpersonal skills, a detail-oriented mindset, and the proactive ability to solve problems before they escalate. Benefits - Work with high-profile corporate clients across the DACH region and broader Europe. - Deepen your expertise in the financial services and corporate banking sector. - Enjoy a salary that reflects your specialized bilingual skills and experience level. How to Apply Please submit your CV in English. Successful candidates will be invited to a language assessment and a preliminary interview with our sourcing team.

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CNX logo

Spanish/English Bilingual Licensed Insurance- Sales Agent, P&C (Remote)

CNX

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future.

Bilingual81 days ago
Full TimeRemoteTeam 10,001

Job Title: Spanish/English Bilingual Licensed Insurance- Sales Agent, P&C (Remote) Job Description The Spanish/English Bilingual Licensed Insurance Sales Agent (Remote) works from home and engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. (Military veterans are encouraged to apply.)**Must have an active resident license to sell Property & Casualty insurance with preferably NO Appointments and be Spanish/English Bilingual ** A NEW CAREER POWERED BY YOU Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture, and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces ,” “Best Company Culture,” and “Best Companies for Career Growth " awards every year? Then a remote Spanish/English Bilingual Licensed Insurance Sales Agent position at Concentrix is just the right place for you! As a remote Spanish/English Bilingual Licensed Insurance Sales Agent, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned. WHAT YOU WILL DO IN THIS ROLE  As a Spanish/English Bilingual Licensed Insurance Sales Agent working from home, you will: - Sell insurance products by gathering information, generating quotes, and binding policies while meeting performance goals. - Respond to inbound customer and agent inquiries related to policy coverage, billing, and service using clear and confident communication. - Resolve questions and service issues that require a valid insurance license with professionalism and accuracy. - Demonstrate empathy and active listening, ensuring every customer feels heard and supported throughout the interaction. - Educate customers on policy options and documentation, clearly explaining the required steps or updates. - Identify opportunities for cross-selling and upselling additional products that align with the customer’s needs. - Navigate multiple systems simultaneously, while maintaining a smooth and engaging customer conversation. - Document interactions thoroughly to ensure accuracy, consistency, and continuity of service. - Work from a quiet, distraction-free home environment, maintaining professionalism in all communications. - Deliver expert customer experiences…with a smile. YOUR QUALIFICATIONS Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Spanish/English Bilingual Licensed Insurance Sales Agent (Remote) role include: - 1+ years of sales experience (inbound/outbound sales, upselling, cross‑selling, retail or consultative selling) - Active resident license to sell Property & Casualty (P&C) insurance - Proven ability to work in a fast‑paced, high‑energy environment - Proven sales skills with the ability to influence customers and close the sale. Must be bilingual. - Demonstrated success meeting or exceeding sales targets - Verifiable high school diploma or GED - Strong computer navigation skills and solid PC knowledge - Ability to multitask effectively while managing CRM tools, quoting systems, and customer interactions - High‑speed internet - Minimum speeds: 10 Mbps upload / 50 Mbps download (60 Mbps combined) - No wireless, hotspots, or satellite connections - A smartphone for authentication and communication - Must reside in the United States or have a valid U.S. residential address WHAT’S IN IT FOR YOU One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include: - Starting wage will be between $19-$20 (pay rate will not be below applicable minimum wage). Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis. - Paid training (Classroom: 4 Weeks and Transition: 3 Weeks)  - Lucrative employee referral bonus opportunities - DailyPay enrollment option to access pay "early," when you want it - Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarthChampions, and more - Health and wellness programs with trained partners to help promote a healthy you - Mentorship programs that support your rewarding career journey  - Work-from-home convenience with company-supplied technologies - Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support - Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more - A range of other perks and benefits REIMAGINE THE BEST VERSION OF YOU!  If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.” JOB AVAILABILITY We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply. Physical and Mental Requirements The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature. Equal Employment Opportunity Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: - English - Spanish Accommodation Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process. Artificial Intelligence As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role. Work Authorization In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE. Location: USA, OH, Work-at-Home Language Requirements: Time Type: Physical and Mental Requirements: The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature. Equal Employment Opportunity: Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: · English · Spanish Accommodation: Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. 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$19 - $20 / hour
Job Closed
Love's Travel Stops & Country Stores logo

Legal Customer Service Representative I (Russian Bilingual)

Love's Travel Stops & Country Stores

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Community Health Systems Professional Services Corporation logo

Bilingual Remote Medical Scheduling Specialist - Patient Access Center

Community Health Systems Professional Services Corporation

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Bilingual81 days ago
Full TimeRemoteTeam 10,001

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United States
Job Closed

• Support Our Canadian Patients (English & French) • Provide exceptional support to both English- and French-speaking patients across Canada, ensuring clear and compassionate communication in both languages. • Answer inbound calls from patients, providers, and pharmacy partners with professionalism and empathy. • Handle high-volume call center operations while maintaining service quality and accuracy. • Take verbal prescriptions from providers and ensure proper documentation in accordance with applicable regulations. • Transfer calls related to clinical questions or counseling needs to pharmacists. • Accurately process prescriptions and input patient data into the pharmacy system. • Make outbound calls to prescribers for clarifications, refill requests, and medication verifications. • Troubleshoot patient issues related to orders, insurance, or delivery, escalating when needed. • Maintain accurate and confidential patient records, including address, allergies, and prescription history. • Respond to emails and chat inquiries as needed, ensuring a prompt and thorough resolution. • Collaborate closely with internal pharmacy operations, the pharmacist team, and external fulfillment partners. • Adhere to all pharmacy laws, regulations, and compliance requirements. • Contribute to continuous improvement by identifying call trends and suggesting workflow optimizations. • Attend training sessions to stay current on pharmacy practices and customer service techniques.

United States
$20 - $29 / hour
Job Closed