Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world. By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next. At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We’re looking for top-tier talent ready to take on the challenge. Join us in building the future. The Role As a Manager, Operations, you will accelerate how teams work by turning chat‑first ideas into real, measurable outcomes. You will lead the ideation, scoping, and validation of conversational use cases (agents, copilots, virtual assistants), and drive the operational analysis behind digital work—surfacing bottlenecks, defining metrics, and scaling what works. You’ll partner across Product, Operations, Security, Legal, and HR to ensure solutions are usable, compliant, and adopted. Location This is a work from home position within the U.S. The Main Responsibilities - Chat Ideation & Use-Case Development - Run structured ideation (workshops, office hours, intake) to capture high‑value chat use cases across business functions. - Translate ideas into clear user stories, success criteria, and risk/controls; create business cases with ROI, effort, and dependencies. - Rapidly prototype chat/agent flows (prompts, intents, orchestrations) and lead pilot experiments; document reusable patterns and standards. - Establish a use‑case backlog and governance: intake → triage → discovery → pilot → production; manage readiness checklists (security, privacy, data access) - Operational Analysis of Digital Work - Map end‑to‑end digital workflows; quantify cycle time, rework, handoffs, and adoption using telemetry, process mining, and operational data. - Build dashboards and operational scorecards (adoption, time saved, quality, compliance) to guide decisions and show value. - Identify automation opportunities and policy/role changes needed to unlock impact; partner to implement and measure improvements. - Change Management & Enablement - Create lightweight enablement (playbooks, prompt libraries, short demos) that make chat solutions stick. - Evangelize best practices; host “art of the possible” sessions and help teams become data guardians of their content for AI use. - Coordinate with Security/Legal on responsible AI standards, access controls, and data classification. - Stakeholder Partnership - Work closely with Operations leaders, Product owners, Engineering, Security, HR, and Finance to align roadmaps, budgets, and controls. - Provide executive‑ready updates and evidence of impact; resolve blockers quickly and transparently. - People Culture and Leadership - Lead, coach, and develop a team to achieve individual and organizational goals - Set clear expectations, priorities, and performance standards aligned to business objectives - Conduct regular 1:1s, performance reviews, and development planning - Foster a culture of accountability, inclusion, and continuous improvement - Identify skill gaps and enable training, mentoring, and career growth opportunities - Monitor workload, capacity, and team health to ensure sustainable performance - Communicate strategy, changes, and decisions clearly and consistently - Recognize and reward strong performance and contributions What We Look For in a Candidate - Minimum: Bachelor’s Degree and 3+ years of related business operations management experience. - Strong discipline in maintaining a use‑case backlog and governance process from intake → triage → discovery → pilot → production, including readiness across security, privacy, and data access. - Skilled at translating ideas into clear user stories with success criteria, risk/controls, ROI modeling, and dependency mapping. - Promotes a culture of accountability, inclusion, and continuous improvement. - Excellent collaboration and effective listening skills. - Strong attention to detail and superior organizational skills. - Proven ability to present information to various levels in organizations. - Understanding of project management. Compensation This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $105,786 - $141,047 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $111,074 - $148,099 in these states: CO HI MI MN NC NH NV OR RI $116,364 - $155,152 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's:BenefitsBonus Structure#LI-Remote #LI-MB1 Requisition #: 341340 Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Privacy Notice Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data. To review Lumen’s Privacy Notice, please visit: https://jobs.lumen.com/global/en/privacy-notice Disclaimer The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

About the Role: Join our team as a Scheduling & Workflow Coordinator, supporting clients by organizing structured vacation plans and coordinating detailed itineraries in a remote environment. In this role, you will assist individuals and families as they prepare for upcoming vacations by managing timelines, coordinating reservations, and ensuring that all itinerary components are clearly documented and easy to follow. Your primary focus will be maintaining organization, accuracy, and consistency while keeping multiple moving parts aligned throughout the planning process. As a Scheduling & Workflow Coordinator, you will assist with organizing vacation arrangements that may include accommodations, transportation, and scheduled activities. Many plans involve multiple steps, confirmations, and timeline considerations, so attention to detail and the ability to manage workflows efficiently are essential. You will help ensure that reservations are accurate, documentation is complete, and all elements of each itinerary align properly. Clear communication is an important part of this role. You will communicate with clients and internal systems to gather necessary details, provide updates, and ensure all planning information is organized and accessible. You will also monitor timelines, follow up on pending items, and help maintain structured workflows. This position is fully remote and ideal for individuals who enjoy organization, problem-solving, and supporting smooth planning processes. Training is provided to ensure familiarity with systems, tools, and coordination procedures. Responsibilities: - Coordinate vacation schedules, timelines, and planning workflows - Manage reservations, confirmations, and itinerary details - Maintain accurate documentation and organized records - Monitor timelines and follow up on pending items - Communicate updates and planning information clearly - Identify opportunities to improve workflow efficiency Qualifications: - Strong organizational and communication skills - Detail-oriented with dependable follow-through - Comfortable working independently in a remote environment - Ability to manage multiple tasks and timelines - Tech-comfortable and able to learn new systems - Applicants should be based in the United States, United Kingdom, Australia, or Latin America What We Offer: - Flexible remote scheduling - Performance-based pay structure - Structured training and onboarding - Ongoing professional support and mentorship - Clear systems and workflows for success Why This Role Stands Out: - 100% remote flexibility - Structured training and ongoing support - Clear systems and workflows to guide success - Opportunities for long-term growth within a supportive environment

Company Description Palmetto is a leading clean tech company on a mission to accelerate the transition to a clean energy future. With a belief that consumers can have it all, we are an uncompromising energy company that makes coming clean a no brainer. Our award-winning technology platform empowers homeowners, businesses, and entrepreneurs to adopt renewable energy through simple, scalable, and innovative solutions. Operating at the intersection of B2B and D2C, we offer software, financial products, and services that drive real environmental impact—without compromising value. We deliver end-to-end solutions for whole home electrification that put clean energy within reach for all. Our employees are our most valuable resource. We foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work. Palmetto offers a comprehensive benefits package—including unlimited PTO, medical, dental, and vision coverage, paid parental leave, retirement plans, and more—so you can have it all both personally and professionally. Palmetto prioritizes people, planet, and profit—backed by a culture that values collaboration, impact, and balance. Join us in building a brighter, cleaner world. Department Description Palmetto Home is a branch of Palmetto focused on the democratization of the renewable energy and HVAC industries. We provide homeowners with financial products to benefit from solar power, energy storage systems, and home efficiency through advanced heating and cooling technologies. We empower solar and HVAC sales professionals and installation companies with access to our proprietary platform, financing, customer management system, and milestone quality control system. Our #1 focus is a phenomenal experience for our customers and partners, evidenced in our growing financial product adoption. Location This is a remote-based position, with preference of PST time zone. Working Hours Monday - Friday: 12PM - 9 PM EST (9AM - 6 PM PST). Reporting This position will report to the Team Lead, Platform Operations. Summary of Role The Platform Operations II role is critical to the success of the LightReach Platform, managing the underwriting and technical document processing surrounding Palmetto’s financial products, as well as providing installer support to ensure smooth intake surrounding all financial product transactions. Additionally, the role is responsible for frontline knowledge base management, communications management, and compliance monitoring. The role is at the forefront of installer support and ecosystem management. Strategic & Tactical - Support EPC partner requests via intercom mechanisms, removing friction and blockers to any transactions. - Be the primary driver of Capital Markets Operations infrastructure, including knowledge base resources, internal & external communications, support systems, best practices, etc. - Manage all queues & action areas within the financial portal to ensure smooth transactions. - Provide consultative service to transaction partners. - Coordinate with internal colleagues to smooth out any friction points or blockers relating to milestones. - Provide coaching and training transaction partners & sales reps. - Maintain datasets on frontline support activity to drive improvement in the quality of the product. - Surface platform improvements to attack common problems observed. Assist in the continuous evaluation and improvement of internal processes and help build systems that meet current and future company service expansions. Qualifications - Minimum 2+ years of experience in a customer, tech, or sales support role - Knowledge of solar, HVAC, or geothermal industries preferred - Spanish speaker is a plus - You’ve got a passion for servant leadership, willing to support frontline sales reps and team members to successfully transact on the Palmetto financial product platform. - You maintain a high level of emotional intelligence, able to navigate through stressful situations in a tactful manner. - You work well in a fast paced, computer-oriented environment, and are an excellent conversational writer - You are proficient in web-browser hotkeys/shortcuts, and have a high typing speed of at least 40 words per minute. Employment is contingent upon the successful completion of a background check. Equal Employment Opportunity Palmetto embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law. For more about our Privacy Policy, visit: https://palmetto.com/privacy-policy

• Own the end-to-end ordering process for all slotted media • Conduct rigorous quality checks on TV and radio creative • Act as primary point of contact for external production house • Partner with the copyediting team to review monthly client offers • Nurture professional relationships by providing proactive updates