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Pantheon is an equal-opportunity employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law. Pantheon complies with federal and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need reasonable accommodation due to a disability for any part of the interview process, please contact talent@pantheon.io. Pursuant to local and federal regulations, Pantheon will consider qualified applicants with arrest and conviction records for employment. Visa sponsorship is not available at this time.
Senior Software Engineer - Customer Insights
Location
Worldwide
Posted
91 days ago
Salary
C$121.3K - C$151.6K / year
Seniority
Senior
Job Description
Senior Software Engineer - Customer Insights
Pantheon Systems
Role Description The Pantheon Customer Insights Team is looking for a Senior Software Engineer to build the next generation of customer-facing observability features. In this role, you will: - Create backend systems that transform raw observability data from platforms like New Relic, Grafana, and Cloudflare into clear, actionable insights surfaced directly in our product. - Work on Portfolio Insights, OpenTelemetry exploration, and product analytics capabilities. - Engage in product engineering work; building features customers interact with daily, not internal tooling. - Primarily work in Go, with Python and SQL for data work. Qualifications - 5+ years of experience building production services and features. - Strong Go experience (or similar systems language with willingness to learn Go). - Comfortable working in React and TypeScript and GraphQL. - Comfort with BigQuery/SQL and with Python for data work. - Experience with observability platforms (New Relic, Grafana, Datadog). - Experience with RESTful APIs and distributed systems. - Familiarity with NRQL, PromQL, or similar vendor query languages. - Familiarity with GCP infrastructure primitives, terraform, and container management solutions like Kubernetes. Requirements - Comfort with ambiguity; you'll be defining what "meaningful insights" means to customers. - Pragmatic approach to balancing performance, cost, and delivery speed. - Care about what users see, not just APIs. - Good collaboration skills to work with product, design, and cross-functional teams. - Desire to learn observability concepts on the job (we have domain experts on the team to teach you). Benefits - Industry competitive compensation and equity plan. - Paid Time Off (PTO), Paid Sick Leave (PSL) and 12 Paid Company Holidays. - Full medical coverage (Extended health care, dental, vision). - Top-of-line equipment. - In-office workspace (Vancouver, BC Canada). - Monthly allowance for wellness, reading and access to LinkedIn Learning for continued development. - Events and activities both team-based and company wide that inspire, educate and cultivate.
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