• Execute inbound marketing campaigns primarily in RD Station, ensuring efficient execution and on-time delivery • Create, design, and optimize landing pages aligned with conversion strategies • Create and send marketing emails, handling segmentation, personalization, and A/B testing • Set up and monitor automations and workflows to nurture leads and qualify opportunities • Manage the leads database, keeping data up to date, properly segmented, and consistent • Analyze metrics and reports to identify opportunities for improvement and campaign optimization • Collaborate with marketing and sales teams to align strategies and actions • Ensure compliance with privacy best practices and regulations, such as LGPD • Document processes and campaign updates to facilitate tracking and replication

Why Join Omnicell? At Omnicell, you’ll have the opportunity to make a direct impact on how pharmacies and health systems deliver patient‑centered care. As a Customer Success Manager, you’ll build trusted relationships with large enterprise partners, help them maximize value from EnlivenHealth’s solutions, and influence outcomes that support safer, smarter medication management. You’ll collaborate across Product, Operations, Marketing, IT, and Technical Support while partnering directly with senior pharmacy and retail leaders. If you thrive in a fast‑paced, customer‑driven environment where your expertise shapes stronger patient engagement and business results, this is the role for you. What You’ll Do Purpose: Drive customer value, retention, and growth by serving as a strategic advisor and advocate for your assigned partners. As a Customer Success Manager, you will champion customer outcomes by ensuring optimal adoption of EnlivenHealth solutions, enabling pharmacy partners to improve patient engagement, workflow efficiency, and revenue. Key Responsibilities - Drive retention and expansion within assigned enterprise accounts by understanding partner goals and aligning solutions that help them achieve measurable business outcomes. - Lead successful rollouts of EnlivenHealth solutions by partnering cross‑functionally with Operations, Product, Marketing, Training, and other internal teams. - Build deep, trusted relationships with pharmacy leaders—from store‑level managers to Directors, VPs, and C‑Suite stakeholders—understanding their strategic priorities and organizational needs. - Maintain a steady communication cadence, sharing adoption insights, usage trends, customer sentiment, and opportunities for deeper engagement. - Identify advocacy opportunities such as testimonials, case studies, and reference participation. - Serve as the customer sponsor, coordinating internal support, ensuring timely resolution of issues, and escalating when needed to remove roadblocks. - Provide the voice of the customer to influence product enhancements, roadmap discussions, and value messaging. - Deliver compelling presentations including Quarterly Business Reviews, annual strategic account reviews, solution demonstrations, and site visits. - Partner with Sales, IT, Finance, Support, and cross‑functional teams to clarify requirements, set expectations, negotiate timelines, and drive accountability for customer deliverables. - Achieve assigned goals for revenue retention, growth, referenceability, and strategic account planning. Who You Are Minimum Qualifications - Associate degree or 3+ years of relevant Omnicell experience. - 3+ years in Customer Success, Account Management, Relationship Management, or similar customer‑facing roles. - Experience managing large enterprise customers with complex operating environments. - Strong communication skills and exceptional organization, attention to detail, and follow‑through. - Demonstrated ability to build trust, mitigate churn, and drive renewals and customer engagement. - Ability to learn, understand, and communicate technical concepts and solution capabilities. Preferred Qualifications - Bachelor’s degree. - 5+ years managing customer or account relationships in a SaaS environment. - 2+ years working in retail pharmacy (store leadership or vendor management), preferably with patient engagement or communication solutions. - Basic Salesforce proficiency. - Strong analytical and problem‑solving skills, including the ability to deliver ROI insights. - Proven ability to manage multiple projects simultaneously while prioritizing effectively. - Self‑motivated, adaptable, and comfortable working in a fast‑changing environment. - Experience identifying new business opportunities and building relationships to deepen customer value. How You’ll Elevate at Omnicell Success at Omnicell is grounded in our Elevate Behaviors. As a Customer Success Manager, you will: - Collaborate – Partner closely with pharmacy leaders and internal cross‑functional teams to drive aligned business outcomes. - Inspire – Influence customer stakeholders, lead strategic conversations, and inspire confidence in EnlivenHealth solutions. - Develop – Continuously grow your market, product, and technical expertise while supporting customer and team capabilities. - Execute – Deliver operational excellence with clear priorities, ownership of outcomes, and consistent follow‑through. - Impact – Advocate for innovation, challenge the status quo, and proactively shape solutions that enhance customer experience and value. Work Conditions - Remote (home office environment) - Travel: ~15–20% - Physical Requirements: Sitting, standing, walking, typing

• Define and execute the enterprise customer success strategy aligned with corporate objectives. • Serve as a key member of the Customer Leadership Team, influencing company-wide decisions impacting client experience. • Lead, mentor, and develop a high-performing team of Customer Success Executives. • Develop a strategy that best supports a National level customer doing business across multiple states, many types/lines of business (LOBs) and compliance requirements, numerous provider networks and reimbursement methodologies and significant membership. • Create an operating model that will match the unique requirements stated above for a National client and ensure business outcomes are achieved at all levels. • Establish departmental KPIs, monitor performance, and ensure alignment with organizational goals. • Own and enforce customer KPIs and SLAs at a National account enterprise (macro level) and at a customer’s unique LOB (micro level) splits. • Fully understand and advocate the account’s strategic national play in both the US healthcare industry and as a key account and partner. • Act as the executive sponsor for the account, building trusted relationships with C-suite stakeholders. • Own customer’s P&L, including revenue growth, retention, and EBITDA contribution. • Drive forecasting, budgeting, and cost optimization for the Client Success organization. • Collaborate with Sales, Product, Delivery, Engineering and Consulting to ensure seamless client experience and solution delivery. • Encourage customer participation in CSAT, NPP, Advisory Boards and other sponsored events as a means for the customer to express satisfaction levels and influence tactical and strategic decision making. • Influence product roadmap and service offerings based on client insights and market trends. • Champion data-driven decision-making, leveraging customer health metrics and predictive analytics. • Represent the company at industry events, conferences, and executive forums as a thought leader.

Role Description As a Customer Experience Specialist - Email/Chat, you will be part of the Customer Experience team, playing a critical role in ensuring our users receive timely, empathetic, and effective support. Your work directly contributes to customer satisfaction, retention, and the overall reputation of LegalMatch. This role goes beyond answering inquiries—you will build trust, solve problems, and create meaningful customer relationships. - Respond promptly and effectively to customer inquiries via email and chat. - Troubleshoot and resolve issues related to the platform, services, and products. - Understand customer needs (both practical and emotional) and respond with empathy. - Track, document, and follow up on customer requests to ensure resolution. - Escalate complex concerns to the appropriate teams when needed. - Maintain accurate records of customer interactions. - Collaborate with internal teams to improve support processes. - Identify recurring issues and recommend improvements. - Ensure a positive and consistent customer experience. - Uphold service quality standards and response time expectations. Qualifications - Proven experience in customer support (email/chat preferred). - Excellent written communication skills with strong attention to detail. - Strong problem-solving and critical thinking skills. - Ability to manage time, prioritize tasks, and multitask effectively. - Experience using customer service tools and platforms. - High emotional intelligence, patience, and adaptability. Requirements - Be proactive and focused on results. - Solve complex problems, even under pressure. - Have a “can-do” attitude to resolve issues efficiently. - Pursue continuous improvement in processes and systems. - Work well with teams and communicate effectively. Benefits At LegalMatch Philippines, we offer a dynamic and innovative environment where you can grow and make a real impact in legal tech. Join our team, collaborate with passionate individuals, and take the next step in your career. Apply today!