• Serve as the primary technical point of contact for B2B partners across onboarding and ongoing account management • Own launch timelines and technical implementation plans for new integrations • Design and advise on end-to-end workflows, integration logic, and scalable technical architectures • Partner with Customer Success to monitor post-live health, performance, and operational stability of strategic accounts • Proactively identify risks, integration gaps, or optimization opportunities and drive resolution • Troubleshoot complex API and integration issues across distributed systems • Work cross-functionally with operations, product, engineering, sales engineering, and account management to align technical execution with business outcomes • Support international business development teams in implementing and scaling solutions efficiently • Provide project management oversight and structured feedback to Engineering on new product features impacting partners

• Serve as the primary technical point of contact for B2B partners across onboarding and ongoing account management • Own launch timelines and technical implementation plans for new integrations • Design and advise on end-to-end workflows, integration logic, and scalable technical architectures • Partner with Customer Success to monitor post-live health, performance, and operational stability of strategic accounts • Proactively identify risks, integration gaps, or optimization opportunities and drive resolution • Troubleshoot complex API and integration issues across distributed systems • Work cross-functionally with operations, product, engineering, sales engineering, and account management to align technical execution with business outcomes • Support international business development teams in implementing and scaling solutions efficiently • Provide project management oversight and structured feedback to Engineering on new product features impacting partners

About Freshpaint: Healthcare is a $4+ trillion industry in the U.S. alone, and it’s undergoing a rapid digital transformation. Hospitals, digital health companies, and life sciences organizations rely on analytics and advertising tools to reach patients, measure performance, and grow. But those tools weren’t built for regulated healthcare data. That creates real compliance risk and forces teams to choose between growth and privacy. Freshpaint eliminates that trade-off. We’re a privacy-first data platform that helps healthcare organizations use modern marketing and analytics tools without exposing protected health information (PHI). Freshpaint sits between a company’s website or app and the third-party tools they use, automatically detecting and controlling sensitive data before it’s shared. In short: we let healthcare teams move fast, safely. Backed by Top Investors Freshpaint is backed by some of the most respected names in technology, including: - Y Combinator (OpenAI, Stripe, Airbnb, Coinbase, DoorDash) - Intel Capital (Broadcom, Astera Labs, VMware, RedHat, MongoDB) We’ve raised tens of millions of dollars in funding to build the privacy infrastructure layer for healthcare’s digital future. Who we’re looking for Freshpaint’s success is defined by the success of our customers. As we scale our enterprise business, we are seeking a Head of Implementation to lead and evolve our implementation function. This is a director-level role responsible for building a world-class onboarding experience that accelerates time to value, ensures privacy-first excellence, and drives long-term customer outcomes. You will lead a team of Enterprise Implementation Engineers, define our implementation strategy, and partner cross-functionally across Customer Success, Sales, Product, Engineering, and Marketing to deliver operational excellence at scale. This leader will own the implementation lifecycle from signed contract to full adoption. They will ensure we deliver value efficiently, predictably, and with an exceptional customer experience. What you’ll be doing Freshpaint’s success is defined by the success of our customers. As we scale our enterprise business, we are seeking a Head of Implementation to lead and evolve our implementation function. This is a director-level role responsible for building a world-class onboarding experience that accelerates time to value, ensures privacy-first excellence, and drives long-term customer outcomes. You will lead a team of Enterprise Implementation Engineers, define our implementation strategy, and partner cross-functionally across Customer Success, Sales, Product, Engineering, and Marketing to deliver operational excellence at scale. This leader will own the implementation lifecycle from signed contract to full adoption. They will ensure we deliver value efficiently, predictably, and with an exceptional customer experience. You will handle customer escalations effectively and un-block onboardings. Primary Responsibilities 1. Implementation Strategy & Vision - Define and evolve Freshpaint’s implementation philosophy, operating model, and service tiers. - Create a scalable onboarding framework that supports enterprise growth while maintaining high-quality delivery. - Design segmentation strategies for enterprise, mid-market, and strategic accounts. - Establish clear success metrics for onboarding, including: - Time to First Value (TTFV) - Time to Full Adoption - Implementation NPS - Feature activation rates - Onboarding-related expansion influence 2. Team Leadership & Development - Lead, mentor, and grow a high-performing team of Enterprise Implementation Engineers. - Set performance standards and define leading/lagging indicators for individual and team success. - Hire and onboard new team members as the business scales. - Develop career paths, coaching frameworks, and skills progression across technical and consultative capabilities. - Foster a culture of operational excellence, customer empathy, and technical rigor. 3. Operational Excellence & Scale - Build scalable onboarding processes, playbooks, templates, and internal documentation. - Own forecasting and capacity planning for onboarding volume and complexity. - Standardize project management practices and tooling (e.g., Monday). - Develop dashboards to measure onboarding efficiency, adoption trends, and implementation quality. - Continuously identify bottlenecks and drive improvements across systems and workflows. 4. Executive-Level Customer Engagement - Act as executive sponsor for strategic or high-risk implementations. - Partner with Sales during late-stage deals to validate technical feasibility and implementation strategy. - Serve as a senior escalation point for complex customer challenges. - Build trusted relationships with executive stakeholders (VP/C-level). 5. Cross-Functional Leadership - Partner with: - Sales to support deal qualification, improve implementation scoping, and assist with driving late-stage deals to closure. - Product & Engineering to inform the roadmap based on implementation learnings and recurring friction points. - Customer Success & Account Management to ensure seamless transition from onboarding to long-term growth. - Marketing & Partnerships to support case studies, integrations, and technical enablement. - Serve as the voice of implementation internally, advocating for investments that improve time-to-value and scalability. 6. Revenue & Expansion Impact - Ensure full feature onboarding and activation across accounts. - Collaborate with Account Management to drive expansion opportunities through technical enablement. - Improve retention and expansion by ensuring strong technical foundations during onboarding. - Develop implementation strategies that unlock upsell pathways. Desired Skills and Experience Leadership & Strategic Experience - 8+ years in customer-facing technical roles (Implementation, Solutions Engineering, Solutions Architecture, or Customer Success Engineering). - 3+ years leading and scaling technical customer-facing teams. - Experience operating at a director level in a high-growth SaaS environment. - Proven track record of building processes from early-stage to scale-stage environments. Technical Expertise - Deep understanding of web technologies, analytics, and front-end development. - Working proficiency with HTML, CSS, JavaScript, and tag management platforms (e.g., Google Tag Manager). - Hands-on-keyboard exprience implementing and troubleshooting complex platform configurations. - Strong understanding of data pipelines, APIs, and marketing technology ecosystems. - Working proficiency with analytics tools and data warehouses (Looker, Tableau, Snowflake, Redshift, etc.), with the ability to query and digest large data sets. Operational & Analytical Rigor - Strong analytical mindset with a data-driven approach to decision-making. - Experience building KPIs and operational dashboards. - Capacity planning and forecasting experience. - Ability to balance customization for enterprise accounts with scalable processes. Executive Communication & Influence - Exceptional written and verbal communication skills. - Comfortable engaging VP and C-level executives on both technical and business topics. - Ability to translate complex technical concepts into clear business value. Nice to Haves - Experience scaling an implementation or solutions team in a high-growth SaaS environment. - Background in healthcare, data privacy, or other regulated industries. - Working experience with modern data stacks, CDPs, server-side tracking, and API architectures. - Experience with demand-side platforms and advertising technology is a plus. - Experience influencing product roadmap through customer and implementation insights. - Prior ownership of onboarding forecasting, capacity planning, or services revenue. Perks & Benefits We take care of our team—here’s a peek at what you get when you join: - Competitive pay + generous equity (10-year exercise window) - Fully remote (U.S. only) with a $150/month coworking stipend - Half-day Fridays, every Friday - 16 weeks fully paid parental leave (eligible after 6 months; commission-based roles receive 100% base salary during leave) - Unlimited PTO with a required 2-week minimum - Top-tier health, dental & vision (100% covered for you, 80% for dependents) - 2 “Treat Yourself” days a year—$100 and a day off, just because - Intentional & engaging company offsites 2x a year (past trips: Arizona, Jackson Hole, Cabo, Nashville, New Orleans & more) + a department offsite 1x per year And more! Check out our careers page for the full list.

In the time it takes you to read this job description, RapidSOS will have handled ~1,380 emergencies. At RapidSOS, we are committed to using technology to build a safer, stronger future and working together to save lives. We’re in an exciting phase of growth, welcoming new members from across the globe to our mission-driven, ambitious, and inclusive team. Our work is founded on our values of elevating purpose, inventing tomorrow, delivering with urgency, serving with integrity, and winning together, all of which support a company culture where people can innovate, collaborate, grow, and, above all, make an impact. RapidSOS is ​​the leading public safety AI company that unlocks mission-critical intelligence for first responders and security teams – enabling faster, smarter and more accurate emergency response. Real-time data from the world’s largest safety network of 700M+ devices, 200+ global enterprises, and 23,000+ federal, state and local agencies fuels the RapidSOS HARMONY AI engine that delivers this intelligence to those who need it most. Learn more at www.RapidSOS.com. What this role is about: As an Implementation Engineer, you will own the full technical lifecycle of our B2B partner integrations — from onboarding through long-term operational success. At RapidSOS, these integrations are mission-critical, helping ensure life-saving data reliably reaches emergency responders when it matters most. You’ll lead partners through implementation while also supporting the long-term health, reliability, and evolution of those integrations over time. You’ll serve as a technical lead and trusted partner to customer engineering teams, developing deep expertise in RapidSOS’s ingress APIs and integration ecosystem. This includes guiding partners on best practices, staying current on new capabilities and releases, and proactively identifying opportunities to strengthen and scale integrations as partner needs grow. If you thrive in a fast-moving, mission-driven environment and enjoy working at the intersection of technology, partnerships, and real-world impact, this is an opportunity to play a key role in helping expand and strengthen the infrastructure behind modern public safety. What you’ll do: - Serve as the primary technical point of contact for B2B partners across onboarding and ongoing account management - Own launch timelines and technical implementation plans for new integrations - Design and advise on end-to-end workflows, integration logic, and scalable technical architectures - Partner with Customer Success to monitor post-live health, performance, and operational stability of strategic accounts - Proactively identify risks, integration gaps, or optimization opportunities and drive resolution - Troubleshoot complex API and integration issues across distributed systems - Work cross-functionally with operations, product, engineering, sales engineering, and account management to align technical execution with business outcomes - Support international business development teams in implementing and scaling solutions efficiently - Provide project management oversight and structured feedback to Engineering on new product features impacting partners What we’re looking for in our ideal candidate: - 3+ years of experience as an Implementation Engineer, Integrations Engineer, Technical Account Manager, Solutions Architect, or Technical Project/Program Manager working directly with customers - Proficiency with Python, and is using AI tools to enhance acceleration of development & proactive about leveraging emerging technologies - Strong understanding of REST APIs, webhooks, conditional logic, and system integrations - Demonstrated success managing external technical stakeholders and improving the efficiency, reliability, or scalability of software integrations - Experience supporting customer environments post go-live and maintaining operational health of live integrations - Familiarity with customer support and ticketing workflows (Zendesk, Jira, or similar tools) - Track record of managing multiple clients and concurrent technical initiatives with clear prioritization - Strong communication skills with both technical and executive stakeholders - Comfort operating in a high-growth environment where priorities shift quickly - Self-motivated, data-driven, solutions-oriented, and comfortable taking ownership - Willingness to both collaborate cross-functionally and independently drive initiatives - Ability and willingness to work a full-time schedule that includes weekend days (Saturday and Sunday), travel a few days per quarter for internal team gatherings, and participate in a weekly on-call rotation Nice-to-have experience (but not required!): - Familiarity with Git What we offer: - The chance to work with a passionate team on solving one of the largest challenges globally - Competitive salary and benefits and equity participation - A dynamic, flexible and fun start-up work environment with a highly talented team If you're curious to learn more about RapidSOS, you can check out https://rapidsos.com/blog/ Starting pay for a successful applicant will depend on a variety of job-related factors, which may include experience, relevant skills, training, education, location, business needs, or market demands. The salary range for this role is $114,000 - $135,000. This role will also be eligible to receive equity options. If you are based in California, we encourage you to read this important information for California residents linked here: https://rapidsos.com/privacy/california/ #LI-Remote RapidSOS is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. Interested in the role but you don’t meet 100% of the requirements? We’d love to hear from you! We encourage you to apply; we’d be excited to see if your unique skill set and experience could be a match.