• Own and continuously improve enterprise talent acquisition workflows, standards, and operating rhythms • Establish and maintain TA operational governance • Serve as the primary owner of the Applicant Tracking System (SmartRecruiters) • Partner with HR Technology, IT, and external vendors for enhancements and integrations • Identify operational bottlenecks and design solutions • Own TA operational reporting and dashboards • Ensure recruiting processes align with internal policies • Develop and deliver training and documentation to recruiters and HR partners • Manage relationships with recruiting vendors and technology partners

• Manage full-cycle recruitment for white-collar roles across the U.S. market. • Partner with U.S.-based hiring managers to clearly define role requirements and hiring priorities. • Proactively source candidates using LinkedIn, job boards, referrals, and direct outreach. • Conduct candidate screening and interviews, assessing skills, experience, and cultural fit. • Coordinate and schedule interviews while maintaining clear and timely communication with candidates. • Provide hiring managers with candidate insights, market feedback, and recommendations. • Maintain accurate recruitment pipelines and data in the ATS. • Ensure a high-quality candidate experience through professional and transparent communication. • Meet hiring targets and timelines while managing multiple roles simultaneously.

• Provide leadership and direct supervision to a distributed team of Participant Recruitment Specialists across multiple research sites. • Drive recruitment and enrollment performance by establishing clear expectations, accountability standards, and measurable outcomes. • Partner closely with Marketing and Clinical Operations to align recruitment strategy with real-time site capacity and study timelines. • Interpret and operationalize clinical study protocols, including inclusion/exclusion criteria and visit schedules, into effective screening workflows. • Develop, maintain, and ensure compliance of patient screeners, qualification scripts, and enrollment processes. • Monitor individual and team performance through KPIs, dashboards, and reporting to support data-driven decision-making. • Identify operational bottlenecks, conversion challenges, and workflow gaps, implementing corrective action plans to improve efficiency. • Provide regular enrollment forecasts, performance updates, and strategic insights to senior leadership while staying current on best practices in patient recruitment and retention.

• Maintain full ownership and accountability for initiating phone contact to potential study participants from all lead sources including internal marketing campaigns, outbound database call lists, EHR/provider practice databases, central campaigns, and community outreach efforts. • Conduct phone-based pre-screening interviews for potential study participants to determine pre-qualification status and eligibility for onsite screening visits. • Provide detailed study information and answer patient inquiries regarding eligibility criteria, study visits and procedures, time commitments, logistics, etc. • Consistently provide outstanding customer service with every patient interaction. • In the case of patient disqualification from initial study of interest, conduct live assessment of patient eligibility for other enrolling or upcoming research studies within appropriate therapeutic areas and conduct additional pre-screening interviews as necessary. • Schedule onsite screening visits for eligible patients within established scheduling guidelines. • Input and record patient information and call notes into CTMS database and other portals and systems in compliance with standardized patient enrollment processes and procedures. • Track information and report data such as call outcomes, limiting factors, etc.; as directed. • Attend and participate in regularly scheduled and ad-hoc patient enrollment and M3 Wake Research staff meetings, as directed. • Maintain compliance with all standardized patient enrollment processes and procedures. • Maintain compliance with HIPAA regulations, FDA, GCP, and IRB guidelines, local regulations, and M3 Wake Research SOPs and Work Instructions.