• Join customer calls to learn their live video workflows, pain points, and success criteria. • Support responses to RFIs/RFPs with accurate technical detail. • Help design customer solutions using the Zixi Platform, including contribution, distribution, and monitoring workflows. • Map customer requirements to Zixi capabilities and recommend configuration options. • Set up and run product demos (live or recorded), tailored to the customer’s use case. • Assist in building POCs—installing software, configuring environments, running tests, and documenting results. • Provide hands-on support during trials and early deployments (configuration, performance tuning, and issue triage). • Work closely with Sales, Customer Success, Product, and Engineering to ensure customer feedback and requirements are captured. • Build expertise in Zixi systems, orchestration tools, and partner integrations.

• Design GitHub architectures that meet complex business, security, and regulatory requirements • Guide clients through complex platform transformations and migrations involving Azure DevOps, GitLab, or Bitbucket • Provide technical guidance and knowledge sharing within the team • Conduct maturity assessments and define adoption roadmaps for stakeholders

• Meets with customers and prospects, face-to-face or remotely as required • Discovers and identifies customer needs and requirements by leading interactive sessions with customers • Expertly describes and demonstrates GTT’s products, services, and capabilities and how they meet customers’ business strategies • Collaboratively designs product and/or services solutions satisfying customer needs and requirements • Creates technical documentation of solution designs, including detailed diagrams capturing solution elements, topology, and key parameters • Works with other sales support roles to ensure solutions are quoted and ordered correctly and accurately • Provides technical support throughout customer lifecycle, including change orders, renewals, upgrades/refreshes, periodic business reviews, etc.

• Audit existing analytics applications and understand technology choices • Design and implement integration patterns like APIs and event streams • Build and maintain shared platform services • Develop a unified presentation layer for data • Deploy and manage platform services on cloud infrastructure