• Analyze existing RCM workflows to identify inefficiencies, bottlenecks, and improvement opportunities • Drive Lean Six Sigma or other structured problem-solving methodologies to streamline processes • Work with Operations, Training, and IT teams to implement process enhancements • Conduct time-motion studies, process mapping, and root cause analysis • Monitor and report on process KPIs and recommend actions for continuous improvement • Create and maintain Standard Operating Procedures (SOPs) • Oversee the execution of audit plans and conduct quality audits • Collaborate with training teams to address identified gaps • Prepare and present quality dashboards and reports to internal stakeholders • Partner with internal teams to ensure adherence to SLA, compliance, and customer satisfaction goals • Support the design of new workflows that align with compliance and regulatory standards • Drive a culture of accountability and operational excellence across teams

• Contribute to the organizational training and development strategy • Play a key role in shaping the training and development requirements • Planning trainings for new hires and existing staff • Designing and implementing training programmes • Meet and greet new hires • Periodically review of training content • Validate batch reports and help conduct OJT reviews • Handling internal BI of the training team • Track and share weekly updates • Address any training grievances • Planning for KT calls • Follow escalation process for trainees

• Establish and cultivate executive-level relationships with decision makers in assigned accounts • Build effective proposals based on customer needs, consumer insights, and customer decision criteria leveraging a storytelling approach • Create and execute strategic joint business planning and reporting for both business partners and internal stakeholders • Source and analyze insights and analytics to drive business decisions • Acquire in-depth knowledge and expertise in customer channels to become a trusted subject matter expert • Generate, manage and execute complex and high impact partnership contracts and programs with both existing and potential new business partners • Conduct thorough cost benefit analyses of high-value partnerships to assess their potential value. • Lead teams and work across marketing, category, digital, finance, and field sales to analyze business performance and shape initiatives that can be implemented successfully across system • Direct new program implementation and national account rollouts; aligning ensuring alignment with enterprise priorities and objectives • Act as a representative for both the customer and the company when engaging with internal and external key stakeholders

Work Location Type: Remote Req Number 328606 About Grainger W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working® by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenance, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. For more information, visit www.grainger.com.  Compensation The anticipated base pay compensation range for this position is $88,000.00 – $146,600.00. This role is eligible for an incentive target of up to or $25,200.00, based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change. Rewards and Benefits With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including: - Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing. - 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year. - 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required. - Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools. - Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. For additional information and details regarding Grainger’s benefits, please click on the link below: https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire Grainger Benefits The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills. The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above. Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law. Position Details The Field Sales Manager (FSM)is responsible for achieving and expanding financial performance of your assigned approx. $15M – $20M geographic area comprised largely of low-share, high-potential customers, as well as the bench-building, hiring, management, and development of direct reporting FARs. This role manages up to 15 outsides Field Account Representatives (FARs) within an assigned geographic area and could lead a sales team that could be remotely located and require potential over-night travel depending on geography You Will - Teach, coach, onboard, counsel, and develop a high-performing sales team. - Plan, solve problems, perform analysis to drive sales aligned with goals. - Develop effective internal partner relationships with key business resources and strong relationships with customers so that all mutual goals can be achieved. - Review financial reporting to analyze needs, costs/budgets, and economic earnings. You Have - Bachelor's Degree or equivalent experience - 5+ years of work experience, including at least 4 years of outside sales experience and 2 years of prior managerial experience or equivalent experience. required - Apply computer software and technology tools to support and achieve defined sales objectives. - Understand customer needs, communicate with stakeholders, deliver business-focused presentations, manage change, and apply experience in performance management. - Drive team performance by fostering engagement and accountability to achieve defined outcomes. - Requires travel 25%-75% of the time. This may include overnight stays and travel by airplane. - A valid driver's license We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace. We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.