• The Online Program Director is responsible for leading the delivery, performance, and scalability of AIM’s hybrid learning programs across multiple campuses. • This role ensures a consistent, high-quality student experience by overseeing the integration of online instruction, campus-based learning, and student support services. • Operates within a cross-functional, matrixed environment, partnering closely with academic leadership, campus leadership, faculty, and administrative teams. • Provides strategic and operational leadership, managing the distance learning classroom experience while building scalable processes and leading a team of program coordinators as the program expands.

• Lead the end-to-end communication and change management strategy for high-impact operational and GTM launches across the sales organization • Translate complex initiatives into clear, rep-ready messaging that drives understanding, behavior change, and adoption • Partner with Sales Ops, Technical Teams, and GTM leaders to align launch priorities with field execution needs • Design and deliver engaging enablement experiences (e.g., roadshows, interactive sessions) that accelerate time-to-productivity • Build scalable communication frameworks that improve speed-to-ROI for global rollouts • Establish feedback loops between the field and cross-functional teams to identify adoption blockers and inform iteration • Define and track success metrics for launch effectiveness, adoption, and revenue impact • Represent the voice of the field in planning discussions, ensuring initiatives are practical, relevant, and executable.

Job Classification: Project Mgmt, Transformation & Strategy - Project Mgmt, Transformation & Strategy At Prudential, we measure our long-term success on our ability to deliver value for shareholders, meet customer needs, and attract and develop the best talent in the industry. We offer an inclusive work environment where financial professionals and managers can develop to their full potential and strengthen their communities. Prudential Advisors is presently looking for a Program Manager to join their Wealth and Financial Planning Team. Program Manager reports directly to the Director, Financial Planning. The Financial Planning Program Manager has two key areas of responsibility. The primary one is the facilitation, delivery, and consultative activities of Financial Planning training and development events for Advisors and Management. The secondary, but as important, responsibility is the review, participation in the designing of, and updating of the producer and management curriculum, training processes, and key consultative development initiatives on a national scope. This role will be remote. Responsibilities: - Facilitate, deliver curriculum and Training & Development events for Advisors and Management - Identify gaps in skills and knowledge in the curriculum and training processes - Communicate these gaps, recommend and implement solutions partnering with the Director, Financial Planning, the Curriculum design team, and Subject Matter Experts - Focus on achieving the performance objectives and metrics - Synthesize information from the metrics and a variety of sources to maintain an overall picture of the organization’s efforts and impact in the field - Recommend and facilitate solutions when problems are identified - Participate as a member of the team, understanding the strategic goals of the organization, providing feedback on how the team can optimally support the achievement of these goals - Communicate key issues to the Director to identify additional strategies, curriculum, and learning events - Ensure the utilization and implementation of all training methods at a national level (with a heavy emphasis on technology and virtual tools), based upon the field needs, training topics, and Prudential Advisors initiatives and key strategies - Ensure that there is strong collaboration with the field that provides for the development of Financial Professional’s skills and knowledge - Work with the Director to ensure that the field leadership understands how the team supports the achievement of the firms objectives - Partner with home office Subject Matter Expert teams for cross training in each division and the execution nationally of the training strategy Qualifications: - Bachelor’s degree or related work experience - Series 7, 65 or 66 preferred - Certified Fiinancial Planner preferred - Exprience with eMoney, MoneyGuide or Right Capital is preferred - Five plus years of experience in Investment Advisory product - Five plus years of experience with working on remote teams, facilitating and coordinating training and development processes, and projects - Experience facilitating and delivering training to groups of people who are both experienced and inexperienced and coaching them on execution and implementation of the training - Experiencing working on centralized training teams who are specialists that support the field - Strong leadership, coaching and communication skills - Analytical skills and experience in identifying gaps in skills and knowledge - Strong relationship building, partnering, interpersonal, and collaboration skills - Problem solving skills and the ability to recommend and implement creative solutions for skill and process improvements - Strong facilitation and presentation skills especially in the area of virtual training and development - Demonstrated ability and skills to operate independently on a national scope - Travel 25-50%. What we offer you: Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $114,500.00 to $188,900.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills. - Market competitive base salaries, with a yearly bonus potential at every level. - Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave. - 401(k) plan with company match (up to 4%). - Company-funded pension plan. - Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs. - Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development. - Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs. - Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service. Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week. Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom. Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law. If you need an accommodation to complete the application process, please email accommodations.hw@prudential.com. If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.

Role Description Reporting to the Program Manager, the Supervisor, Patient Programs will ensure a professional and service-oriented work environment by monitoring performance, motivating, and developing their team members to deliver excellent customer service and achieve required performance objectives. The Supervisor is responsible for supporting the patient services management team in coordinating workforce and workflow related activities. The Supervisor must be well versed in PSP service offerings, organizational procedures, contact center technology, and reporting. A Day in the Life (What you will do here): - Implement contact center strategies and tactics to help case managers achieve their objectives. - Create, utilize, and continuously evaluate scheduling processes and systems that best meet our customer’s requirements for service, patient safety, contractual obligations, and operational standards. - Support manager with the development and execution of policies and practices; always respond according to policy direction and seek assistance with unusual situations and/or staff non-adherence. - Provide leadership and coaching to team members to ensure Quality and established KPI’s are achieved. - Monitor calls for quality and technical accuracy, provide timely feedback on soft skills as well as technical content. - Monitor results vs. goals on a monthly basis and take action, as required, to ensure business goals and objectives are being consistently achieved. - Analyze contact center data and generate insightful business reports/metrics and affect continual operational improvement. - Assist with recruitment, onboarding, call quality training/development, and performance management. - Recommend corrective actions or follow-up, as required, and engage other resources, as needed. - Participate/lead in respective client meetings and day-to-day client communications, as required. - Collaborate with all internal departments that deliver program-related services to ensure optimal execution and performance. - Assist with quality assurance and quality improvement initiatives, overseeing the completion of all required CAPA activities. - Participate in Program design and development activities (i.e., development of primary and secondary documentation flows and charts). - Participate in project technical set up (i.e., telephony, data collection tools, and processes, reports, and project reporting requirements). - Additional duties as assigned by the manager. Qualifications - University Degree in a Healthcare or Life Sciences-related field is preferred. - Bilingualism (English and French) is an asset. - Minimum of 1-3 years supervisory or management experience; preference will be given to candidates with prior reimbursement experience and/or Team Leader experience in a contact centre and/or the pharmaceutical industry. - Experience in a fast-paced work environment with fluctuating demand for services is essential. - Experience in executing business strategies including establishing clear KPIs and processes for reporting. - Proven experience leading a team through organizational change. - Functional knowledge in contact center transformation, design, and process implementation. - Demonstrated success in leading and developing a team, as well as working with indirect reports and cross-functional partners. - Demonstrated technical competence and a strong ability to understand and troubleshoot basic technical issues; familiarity with contact centre technologies such as using, designing, and reporting on IVR’s. - Intermediate to advanced knowledge of the MS Suite of applications. - Ability to communicate effectively (both oral and written) with internal and external customers and stakeholders; makes good decisions based on a combination of analysis, wisdom, experience, and judgment. - Excellent interpersonal skills and ability to build and maintain good relationships with colleagues at all levels of the organization and promote harmony amongst team members. - Effective analytical and problem-solving skills. - General knowledge of reimbursement, patient assistance programs, database elements, functionality, and operational policies and processes. Requirements - Your commitment to providing a high level of service to your internal and external clients. - You are highly adaptable with a track record of success during times of growth and organizational change. - You have a proven track record of developing trust and influence at multiple levels. - You demonstrate an impactful and candid communication style. - You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders. Benefits - Competitive Salary and generous vacation entitlement. - Wellness Program (5 paid days off for your well-being!). - Paid Sick Days. - Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance. - Employee & Family Assistance Program. - RRSP Matching Program. Company Description Sentrex Health Solutions is a proudly Canadian company, a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. - State-of-the-art facilities to provide high-quality products and services. - The opportunity to be a part of a winning, high-performing team. - Collaborative, engaging workplace culture – we are passionate about our people! - Flexible working environment that promotes a healthy work-life balance. - Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued. - High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year.