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Manager, Agile Services
Location
United States
Posted
64 days ago
Salary
$60K - $110K / year
Seniority
Senior
Job Description
Manager, Agile Services
HealthEdge
• Oversee a portfolio of Agile Services projects, including supporting partner implementations, software upgrades, consulting, and premium production services for customers • Establish policies to ensure consistently high service performance and evaluate customer feedback to develop quality improvement processes • Lead, mentor, and manage a team of Service Delivery Managers • Foster a collaborative and high-performance team environment through coaching, training and transparent feedback • Conduct regular performance reviews and provide professional development opportunities • Effectively balance people management responsibilities with individual contributors • Coordinate with partners and stakeholders to support implementations and software upgrades • Manage consulting and premium production services for customers • Ensure SLAs and KPIs as defined in relevant contracts are met or exceeded • Implement best practices and innovative solutions to enhance service delivery • Build and maintain strong relationships with customers, partners, and internal stakeholders • Communicate effectively with senior management and other departments to align goals and objectives • Represent the Agile Services team in meetings and strategic planning sessions • Monitor and report on key performance indicators (KPIs) and service metrics • Ensure compliance with industry standards and regulatory requirements • Manage budgets, resources, and timelines effectively
Job Requirements
- Bachelor of Science in Computer Science, Information Systems, Electrical Engineering or a closely related field (foreign equivalent is acceptable)
- 6 years of progressive employment experience managing end to end delivery of professional services and solutions to customers in the healthcare industry
- 6 years of demonstrated employment experience in healthcare business analysis, analyzing business requirements and improving operations workflows for clients
- 6 years of demonstrated employment experience delivering professional services and solutions using Agile project management in the healthcare industry
- 4 years of demonstrated employment experience implementing Managed Services and managing customer relationships in the healthcare industry
- 4 years of demonstrated employment experience in customer service and interfacing with the senior manager/director level in the healthcare industry
- 4 years of demonstrated employment experience automating manual processes for clients in the healthcare industry
- 4 years of demonstrated employment experience in SQL
- Demonstrated knowledge gained through at least 4 years of experience with best practice frameworks such as Six Sigma, ITIL, CMM, Baldridge, or Lean
Benefits
- Remote employment available
- Limited domestic travel as needed
- Health insurance
- Professional development opportunities
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