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LifeStance Health logo
LifeStance Health

Reimagining Mental Health

Senior Principal, Technology Operations – Governance & Reporting

RiskRiskFull TimeRemoteSeniorTeam 5,001-10,000H1B SponsorCompany SiteLinkedIn

Location

North Carolina

Posted

61 days ago

Salary

$114K - $139K / year

Seniority

Senior

Bachelor Degree8 yrs expEnglish

Job Description

Senior Principal, Technology Operations – Governance & Reporting

LifeStance Health

• Lead and continuously improve intake governance processes to ensure work entering the technology organization is prioritized, aligned to strategy, and properly scoped • Establish and operate a centralized command center for technology operations • Ensure demand is evaluated based on business value, risk, and capacity, separating signal from noise • Prepare decision-ready materials that connect strategy, delivery, and financial impact • Define standards for vendor and partner engagement across the technology organization • Establish operational frameworks that create clarity around ownership, decision-making, and execution accountability • Lead creation and tracking of technology KPIs, including delivery performance, platform reliability, and operational efficiency • Develop and maintain platform health metrics that provide visibility into system stability, performance, and risk • Drive technology cost transparency, ensuring leadership understands where investments are allocated across platforms, products, and initiatives • Own financial governance for technology, including budget tracking, forecasting support, and cost control mechanisms • Develop and maintain platform health metrics that provide visibility into system stability, performance, and risk • Establish operational performance metrics to assess team throughput, predictability, and execution effectiveness • Oversee vendor management operations, including tracking of external technology spend • Partner with Procurement, Finance, and Technology leaders to ensure vendor investments are cost-effective and aligned to strategic priorities • Provide structured meeting facilitation and operational support for key technology leadership forums (e.g., planning reviews, governance councils, operational reviews) • Design and run structured sessions that drive decisions, accountability, and follow-through • Serve as a connective partner across Technology, Product, Finance, and Operations to ensure alignment and execution discipline

Job Requirements

  • 8–10+ years of experience in technology operations, technical program management, or engineering operations
  • Experience leading operational governance, KPI frameworks, and performance reporting within a technology organization
  • Strong background in technology financial management, budgeting support, or cost transparency initiatives
  • Proven success driving process improvement and operating model maturity
  • Experience managing or governing vendor relationships and external technology spend
  • Excellent facilitation, communication, and executive presentation skills
  • Ability to operate at both strategic and operational levels, translating leadership goals into measurable systems
  • Excellent communication skills, with the ability to translate delivery complexity into clear insights.

Benefits

  • medical
  • dental
  • vision
  • AD&D
  • short and long-term disability
  • life insurance
  • 401k retirement savings with employer match
  • paid parental leave
  • paid time off
  • holiday pay
  • Employee Assistance Program

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