Looking for a way to make an impact and help people? Join PacificSource and help our members access quality, affordable care! PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, sex, sexual orientation, gender identity, national origin, genetic information or age. PacificSource values the diversity of our community, including those we hire and serve. We are committed to creating and fostering a work environment in which individual differences and diversity are appreciated, respected and responded to in ways that fully develop and utilize each person’s talents and strengths. The Workforce Management Analyst optimizes staffing, scheduling, and real-time contact center performance to meet service level and efficiency. The role includes forecasting call volumes, monitoring intraday activity, ensuring adherence, and providing timely insights and issue-resolution support. Acting as the organization’s “mission control”, the analyst adjusts to real-time demand and helps maintain operational effectiveness and customer satisfaction. Essential Responsibilities: - Analyze historical trends to develop short- and long-term forecasts across all channels and align staffing plans with business goals. - Create and manage agent schedules (shifts, breaks, lunches, training, meetings, time-off) While maintaining agent profiles, scheduling rules, and system configuration in WFM platforms. - Monitor real-time volume, queue health, service levels, agent states, and schedule adherence, taking immediate action to resolve spikes, dips, absenteeism, or performance deviations. - Automate forecasting, scheduling and reporting processes using Excel, SQL, or VBA. - Execute intraday schedule adjustments (moving breaks/lunches, reallocating shrinkage, rescheduling meetings) and modify staffing, routing, skilling or workload distribution to match demand. - Identify, escalate, and resolve intraday risks, system issues, anomalies, or outages in partnership with IT/Telecom teams. - Produce daily, weekly, and monthly KPI reporting (service level, occupancy, shrinkage, cost per call) and deliver intraday updates on volume, adherence, absenteeism, and arrival patterns. - Conduct root cause analysis for forecast variances and performance deviations, documenting incidents, outages, and intraday actions for continuous improvement. - Present actionable insights and recommendations to leadership to improve operational efficiency and customer experience. - Serve as the central communication point for intraday updates, staffing risks, system issues, queue performance and volume anomalies. - Partner with Operations, HR, Quality, Training, IT and WFM teams to resolve issues impacting service levels and customer experience. - Communicate staffing changes and performance updates effectively. - Participate in operational reviews and strategic planning meetings. - Administer and utilize WFM/ACD platforms (e.g., Five9, NICE, Genesys, Calabrio) for forecasting, scheduling, adherence monitoring, routing, skilling, and intraday adjustments. - Maintain knowledge of WFM best practices, call routing logic, and multichannel contact center operations. Supporting Responsibilities: - Meet department and company performance and attendance expectations. - Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information. - Support company philosophy. - Perform other duties as assigned. SUCCESS PROFILE Work Experience: Minimum of 2 years of real-time workforce management experience in a multi-channel contact center (voice, chat, text), including queue monitoring, adherence management, intraday reporting, and supporting operations in managing service level risks. Hands-on experience with WFM/ACD platforms such as Five9, NICE, Genesys, Calabrio, or similar systems. Experience identifying performance risks proactively and taking corrective action to maintain service level targets required. Education, Certificates, Licenses: High school diploma or equivalent required. Bachelor’s degree in business administration, Statistics, Mathematics, Healthcare Operations, or related field preferred. Knowledge: Strong understanding of contact center KPIs (AHT, ASA, service level, shrinkage, adherence, occupancy, call arrival patterns) and their application in real time decision making. Knowledge of Workforce Management disciplines including forecasting, scheduling, intraday management, and multi skill/multi channel operations. Proficiency with WFM/ACD platforms (e.g., Five9, NICE, Genesys, Calabrio), call routing concepts, and general call center technologies. Skill in data analysis and visualization, with familiarity using BI tools such as Power BI or Tableau for real time reporting. Strong technical proficiency with Microsoft Excel, Access, SQL, and other analytical tools. Excellent communication, interpersonal, organizational, and multitasking abilities, with the capability to work independently and under pressure. Competencies Adaptability Building Customer Loyalty Building Strategic Work Relationships Building Trust Continuous Improvement Contributing to Team Success Planning and Organizing Work Standards Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 5% of the time. Skills: Accountability, Collaboration, Communication (written/verbal), Flexibility, Listening (active), Organizational skills/Planning and Organization, Problem Solving, Teamwork Compensation Disclaimer The wage range provided reflects the full range for this position. The maximum amount listed represents the highest possible salary for the role and should not be interpreted as a typical starting wage. Actual compensation will be determined based on factors such as qualifications, experience, education, and internal equity. Please note that the stated range is for informational purposes only and does not constitute a guarantee of any specific salary within that range. Base Range: $50,830.78 - $81,329.23 Our Values We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business: - We are committed to doing the right thing. - We are one team working toward a common goal. - We are each responsible for customer service. - We practice open communication at all levels of the company to foster individual, team and company growth. - We actively participate in efforts to improve our many communities-internally and externally. - We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community. - We encourage creativity, innovation, and the pursuit of excellence. Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively. Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.

The Applications Analyst I assists in the analysis, design and preparation of application/system specifications for information systems solutions which address business needs and methods for testing and installing them. Strength through Unity and Inclusion The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual. At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history. About the Mount Sinai Health System: Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally. Equal Opportunity Employer The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

***Remote and must live in New York*** JOB DESCRIPTION Job Summary Provides subject matter expertise and leadership for health plan provider network complex contracting activities. Supports network strategy and development with respect to adequacy, financial performance and operational performance. Responsible for negotiating agreements, including value-based payment methodology, with complex provider groups that are strategically critical to plan success, including but not limited to: hospitals, independent physician associations (IPAs), and behavioral health organizations. Essential Job Duties • Negotiates contracts and letters of agreement with the complex provider community to secure high quality, cost-effective and marketable plan providers. • Contracts/re-contracts with large-scale entities involving custom reimbursement; executes standardized alternative payment model (APM) contracts; issues escalations, and supports network adequacy, joint operating committees (JOCs), and delegation oversight. • Execution, management, and optimization of value-based contracts and enhanced provider relationship management. • Directs analysis of financial impact of deal terms and prepare details and justification for executive approval for agreements outside of Molina approval guidelines. • In conjunction with contracting leadership, negotiates complex provider contracts including high-priority physician group and facility contracts using preferred, acceptable, discouraged, unacceptable (PADU) guidelines (emphasis on number or percentage of membership in value-based relationship contracts). • Develops and maintains provider contracts in contract management software. • Targets and recruits additional providers to reduce member access grievances. • Engages targeted contracted providers in renegotiation of rates and/or language; assists with cost-control strategies that positively impact the medical cost ratio (MCR) within each region. • Advises network contracting team members on negotiation of individual provider and routine ancillary contracts. • Maintains contractual relationships with significant/highly visible providers. • Evaluates provider network and implement strategic plans with the goal of meeting Molina’s network adequacy standards. • Assesses contract language for compliance with corporate standards and regulatory requirements and review revised language with assigned corporate attorney. • Participates in fee schedule determinations including development of new reimbursement models; seeks input on new reimbursement models from corporate network leadership, legal and senior level engagement as required. • Educates internal customers on provider contracts. • Clearly and professionally communicates contract terms, payment structures, and reimbursement rates to physician, hospital and ancillary providers. • Participates with the leadership team and other committees to address the strategic goals of the department and organization. • Participates in contracting-related special projects as directed. • Provides training, mentoring and support to new and existing contracting team members. • Travels regularly throughout designated regions to meet targeted needs. Required Qualifications • At least 5 years of experience in network contracting with large specialty or multispecialty provider groups, and at least 3 years experience in provider contract negotiations in a managed health care setting ideally negotiating different provider contract types (i.e. physician/group/hospital), or equivalent combination of relevant education and experience. • Working familiarity with various managed health care provider compensation methodologies, primarily across Medicaid and Medicare lines of business, including but not limited to: value-based payment (VBP), fee-for service (FFS), capitation and various forms of risk, etc. • Negotiation and relationship building capabilities. • Ability to navigate complex regulatory environments. • Data-driven decision-making skills, and analytical abilities. • Organizational skills and attention to detail. • Ability to work cross-functionally with internal/external stakeholders in a highly matrixed organization. • Ability to manage multiple tasks and deadlines effectively. • Effective verbal and written communication skills. • Microsoft Office suite and applicable software programs proficiency. Preferred Qualifications • Contracting experience with integrated delivery systems, hospitals and groups (specialty and ancillary). • Experience with Medicaid, Medicare, and Marketplace government-sponsored programs. To all current Molina employees: If you are interested in applying for this position, please apply through the Internal Job Board. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V

RevOps Analyst Jump AI is transforming how teams operate by leveraging AI-powered workflows, automation, and data-driven insights. We sit at the intersection of product, growth, and operations—helping organizations move faster, smarter, and more efficiently. Role Overview We’re looking for a RevOps Analyst to help scale Jump AI’s revenue engine by building systems, insights, and processes that align Sales, Marketing, and Customer Success. This role is highly cross-functional and data-driven—you’ll own analytics, tooling, and operational processes that directly impact pipeline generation, conversion, and retention. Key Responsibilities Revenue Data & Analytics - Build and maintain dashboards across the funnel (lead → opportunity → revenue → retention) - Analyze pipeline health, conversion rates, sales velocity, and forecasting accuracy - Identify trends, gaps, and opportunities to improve revenue performance - Partner with GTM leaders to drive data-backed decisions Systems & Tooling - Own and optimize CRM (e.g., Salesforce / HubSpot) - Manage and improve integrations across tools such as: - Marketing automation (e.g., HubSpot, Marketo) - Sales engagement (e.g., Outreach, Salesloft) - Data enrichment (e.g., Clearbit, Apollo) - Analytics / BI (e.g., Looker, Mode, Snowflake, dbt) - Ensure data integrity, governance, and clean pipeline reporting Process Optimization - Design and improve GTM processes (lead routing, lifecycle stages, SLAs) - Partner with Sales, Marketing, and CS to eliminate friction across the funnel - Document and standardize operational workflows Forecasting & Planning - Support revenue forecasting and pipeline modeling - Assist in territory planning, quota setting, and capacity modeling - Help evaluate performance vs. plan and recommend adjustments Experimentation & Growth - Support A/B testing and experimentation across funnel stages - Measure impact of campaigns, product launches, and GTM initiatives - Collaborate with Growth/Product teams on data-driven initiatives Required Qualifications - 2–5 years in RevOps, Sales Ops, Marketing Ops, or Business Analytics - Strong analytical skills (SQL preferred; Excel/Sheets required) - Experience with CRM systems (Salesforce or HubSpot) - Familiarity with SaaS metrics (ARR, MRR, CAC, LTV, conversion rates) - Experience working cross-functionally with GTM teams - Strong attention to detail and data quality Nice-to-Have - Experience with modern data stack (Snowflake, dbt, Segment, etc.) - Experience with AI/automation tools (or strong interest in AI workflows) - Familiarity with product-led growth (PLG) or hybrid sales motions - Experience building dashboards in Looker, Tableau, or similar - Exposure to API integrations or lightweight scripting