• Be the trusted advisor for key dealership partners, from Dealer Principals to Service Managers, ensuring seamless adoption of our software • Deliver exceptional onboarding, proactive support, and ongoing training to enhance dealership operations • Serve as the face of BizzyCar, fostering strong, lasting partnerships with dealership teams • Lead product implementations and communicate new features and updates effectively • Strategically align our software with dealership workflows to maximize efficiency and customer satisfaction • Conduct quarterly business reviews, ensuring dealerships achieve and exceed their goals with our solutions • Identify growth opportunities, including upselling additional features and driving renewals • Encourage dealerships to refer new customers, leveraging success stories and positive relationships • Collaborate with internal teams to continuously improve the dealer experience • Monitor account health using tools like HubSpot, proactively addressing challenges and ensuring retention • Analyze dealership performance metrics to deliver actionable insights and recommendations • Report on key performance indicators, contributing to BizzyCar’s growth and success

• Own outcomes for a larger, more complex book of business with midmarket/enterprise customers • Deliver consistent value reinforcement through: Strategic adoption cadences that drive admin and end-user adoption, Data-backed recommendations that tie adoption to business outcomes • Lead renewal negotiations and expansion motions, consistently achieving quarterly renewal and upsell quotas • Provide compensation strategy guidance, including plan design best practices, modeling considerations, and industry benchmarks • Identify and mitigate churn risks using data, usage trends, and customer conversations • Mentor Account Managers by sharing best practices, joining customer calls as needed, and participating in peer coaching • Partner cross-functionally with Product, Solutions, and Support to improve customer workflows and surface trends • Contribute to the development of adoption playbooks, process improvements, and scalable customer programs • Identify and implement AI-assisted improvements that streamline AM workflows and support more scalable customer management.

• Ensure Vive’s portfolio sales objectives across the country are met. • Develop and execute distribution strategies and Large Account Management Plans. • Establish productive and professional relationships with key personnel. • Use creativity and market knowledge for innovative ideas in business growth. • Work closely with the sales and marketing teams to support customer needs. • Translate national and regional distribution strategy to U.S. Sales team.

• Actively contribute to and execute the overall partnership strategy, identifying, evaluating, and prioritizing opportunities through in-depth market research. • Develop lead-gen targeting lists and conduct outbound to drive new client acquisition. • Independently manage the full lifecycle of assigned partnerships, from initial prospect calls to the proposal and pitch process through contracting. • Help develop and draft memos, proposals, pitch decks, and related collateral in collaboration with Partnership team, delivering first-rate materials that target an audience of C-Suite executives. • Build and maintain strong, collaborative relationships with key decision-makers at partner organizations, acting as their primary contact. • Lead negotiations for standard partnership agreements, securing mutually beneficial terms with Director oversight for complex deals. • Regularly track, analyze, and report on partnership KPIs, identifying trends, generating insights, and recommending optimizations. • Own and maintain accurate partnership information within the CRM, including deal stages, communications, and renewal tracking. • Actively participate in industry events and networking functions to build brand awareness and expand the partnership pipeline. • Proactively identify and implement improvements to internal workflows, documentation, and standard operating procedures. • Contribute to a collaborative and inclusive team culture, with the potential to take on staff management responsibilities as the Partnerships team grows.