• Coaching our customers throughout their lifecycle while working collaboratively with the rest of the Customer Experience teams to ensure customer outcomes • Defining what ‘good’ looks like in terms of adoption plans, post-sales engagement, what is recommended and why • Working with Sales and Product teams to ensure our customers are getting the most out of the solution • Helping innovate our tooling and processes to make you and your team more efficient • Working on innovative and cutting edge customer projects • Learning our products and technologies, taking that knowledge and applying it to real world usage • Collaborating with other peers, business partners and groups. Representing not only yourself and the rest of your team but all of Kong and other exciting tasks you may identify to grow our company

• Drive EMEA as a business unit: forecast ARR growth, manage churn, identify expansion opportunities, report on regional health • Build strategic relationships with institutional customers (exchanges, funds, fintechs) from onboarding through renewal and expansion • Act as business advisor to CFOs/CTOs/COOs, translating wallet infrastructure capabilities into operational efficiency and competitive advantages • Own renewals and expansion; drive product-led growth through DeFi connectivity, Utila Link, yield optimization • Collaborate with Tel Aviv-based Support, Product, and Engineering teams; channel EMEA client feedback to influence product roadmap • Build regional ecosystem relationships through industry events, associations, and partnerships; monitor EMEA and Middle East regulatory developments

• Build strong, trust-based relationships with key customer stakeholders, monitor account health, and drive renewals and expansions • Develop onboarding programs and proactive training (including onsite where needed) that lead to self-sufficient, happy users • Gather insights and feedback, helping product and software teams prioritise improvements based on real customer needs • Contribute to internal CS tooling, documentation, and scalable processes (including health monitoring and onboarding flows)

Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic. Let’s transform the future of fitness—together! Our Values Best Life We believe great work begins with great people. That’s why our culture is built on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work—because diverse perspectives drive innovation and meaningful impact. Growth Mindset We are doers, thinkers, and dreamers. At ABC Fitness, your growth is our investment. Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights—personally and professionally. One Team From day one, you’ll be part of a team that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. Because when you thrive, we all thrive. INTRODUCTION: We are seeking a talented Client Training Specialist to join the ABC Fitness team. In this role, you will be responsible for delivering remote and onsite training and education to clients of ABC Fitness, ensuring they are proficient in using our products and services. WHAT YOU’LL DO: - Conduct remote training sessions and onsite education based on client needs and business models. - Provide follow-up training and support as requested by clients. - Collaborate with cross-functional teams to ensure accurate configuration, hardware setup, data conversion, and educational materials. - Offer recommendations to leadership based on client feedback, departmental requirements, product architecture, resources, cost, quality, and delivery timelines. - Communicate with management staff in supporting departments to ensure consistency of processes and procedures. - Document and summarize client interactions and outstanding issues comprehensively. - Complete special projects as assigned. - Coordinate and schedule single or multiple training sessions with clients. - Manage personal work calendar effectively to maximize client training time. - Manage business travel efficiently. WHAT YOU’LL NEED: - 1+ years of customer service experience preferred. - Experience in training and education preferred. - Education or certification in training and education beneficial. - Work-from-home experience beneficial. AND IT’S GREAT TO HAVE: - Strong linear troubleshooting skills, reasoning ability, and a practical approach to solving client concerns. - Working understanding of training and education principles. - Comfortable training in both 1:1 and classroom environments. - Maintain strong industry and content knowledge of all ABC products. - Highly detail-oriented with the ability to make sound decisions. - Self-motivated with the ability to operate independently and manage multiple projects. - Proficiency with Microsoft Office Suite. - Exceptional written and verbal communication skills, with strong presentation abilities. - Excellent creative and conceptual thinking abilities. - Willingness to travel out of state or country as business needs require. - Flexibility and dependability. WHAT’S IN IT FOR YOU: - Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset - Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO! - Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam - Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws! - Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement - Monthly reimbursement for your preferred health scheme - EAP – we get you help when you need it. Period. - Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16 - And more! – so many benefits we couldn’t even fit them all here! We’re committed to diversity and passion, and encourage you to apply, even if you don’t demonstrate all the listed skillsets! Please note that the salary information shown below is a general guideline only and based on employees in the United States and may be different in other countries. Salaries are based upon candidate experience, qualifications, and location, as well as market and business considerations. Our pay range for U.S. based candidates for this position is $50,000.00 -- $55,000.00 USD annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. Also, certain positions are eligible for additional forms of compensation such as bonuses and commissions. WHAT’S IN IT FOR YOU: - Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset - Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO! - Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam - Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws! - Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement - Medical/Dental/Vision coverage - EAP – we get you help when you need it. Period. - Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16 - And more! – so many benefits we couldn’t even fit them all here! At ABC Fitness, we don’t just build technology—we build communities and transform lives. Your work matters here, your growth is supported, and your voice is heard. We welcome diverse talent and encourage you to apply, even if you don’t meet every requirement. ABC’S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:  ABC is an equal opportunity employer committed to diversity, equity, and inclusion. We strive to create a workplace where every employee, client, and partner feels valued, inspired, and empowered to reach their full potential. For us, inclusion isn’t just the right thing to do—it’s a business imperative. Learn more at abcfitness.com About ABC Fitness ABC Fitness is the #1 software provider for fitness businesses of any size, all around the world. Supporting 30K clubs, 650K coaches, 40M members, and processing more than $12B in payments every year, ABC Fitness provides scalable, data-driven solutions to simplify club management and engage members and clients. From personal trainers, boutique studios, and gyms, to international franchise health clubs, ABC Fitness will move your business forward through technology and industry insights. Innovation is at the center of everything we do, across ABC Glofox, ABC Ignite, ABC Trainerize, and ABC Evo. Let's make your fitness vision a seamless reality, together. Learn more at abcfitness.com #LI-REMOTE