Role Description The Vice President of Client Success is an experienced Client Success leader who leads our Small Business, Strategic Accounts, and Enterprise Client Success teams. This role is responsible for bringing a strategic vision and innovative approach to lead critical customer-facing teams at Nextech. Reporting to the SVP of Customer Experience, the VP of Client Success plays a key role in driving customer goals, product utilization, business transformation, and revenue expansion by ensuring the engagement, success, retention, and growth of Nextech’s customers. All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate. - Lead, expand, and mentor the Client Success teams by setting the strategy and prioritizing key metrics in alignment with broader company vision and strategy. - Hire, train, and develop a world-class team. - Drive customer lifetime value by defining the customer journey; deploying programs to help drive business value with customers, customer goal achievement, and new features; collaborating across teams to identify and pursue customer growth opportunities. - Represent the voice of the customer and influence internal stakeholders by promoting a customer-centric mindset across the organization. - Architect the customer success organization and solutions to leverage and scale in support of our company strategy. - Partner with our sales teams to ensure all leads are effectively handled and followed up on. - Know and understand your department data and provide monthly executive level reports. - Learn and understand our product roadmap and assist in communicating the value of new releases to customers. - Continue to maintain client renewal rate at or above company required goals. Address exit strategies as needed and ensure SalesForce is updated by team as needed. - Attend Trade Shows to represent the company and strengthen relationships with existing client base. - Partner with company leadership to achieve our goal to improve our Net Promotor Score and account reference ability. - Collaborate with Product and Technology teams to understand the product roadmap and ensure customers clearly understand the value of new releases and enhancements. - Establish scalable programs, playbooks, and operating rhythms that enable consistent execution across all Client Success teams. - Review, analyze, and clearly communicate department performance through regular executive-level reporting. - Identify at-risk clients and orchestrate Improvement Plans as necessary by collaborating with the appropriate internal constituents. - Carry out additional responsibilities as assigned based on business needs. Qualifications - 10+ years of client success / account management experience. - 8+ years of progressive experience in a Customer Success and/or Professional Services leadership role. - Experience managing teams, including leading other people leaders. - A strong strategic vision for the customer experience, professional services, and customer support. - Exceptional written and verbal communication skills. - Demonstrated ability to problem solve; strong judgment and interpersonal skills. - The skills to be a data-driven decision maker, with a willingness to experiment and iterate. - A strong customer advocate with the ability and willingness to engage directly with customers. - Ability to work effectively with all levels of the organization. - Strong understanding of broader business initiatives and strategy and ability to incorporate this understanding into client interaction/outcomes. - Ability to travel throughout the year, including occasionally on weekends. Preferred Qualifications - SaaS experience. - Healthcare experience. - Bachelor’s Degree. Benefits - Generous annual bonus opportunity. - 401(k) with Employer Match. - Flexible Time Off: take time off when you need it without worrying about available hours. - 11 paid holidays. - Your Day Your Way - Celebrate a day of cultural or social significance to you. - Insurance: Choice of Medical, Dental, and Vision plans. - Health Savings Account with employer match. - Flexible Spending Account. - 100% Company-Paid Parental leave (After 6 months with the company). - 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance. - Nextech Luminary Peer Recognition Program. - Wellness Program including discounts on medical premiums. - Employee Assistance Program with free counseling sessions available. - Corporate Discounts on Retail, Travel, and Entertainment.

Time Type: Full time Remote Type: Job Family Group: Commercial Job Description Summary: The Vice President of Commercial Strategy and Insights is a high-impact executive role responsible for architecting the data-led commercial roadmap that fuels Breakthru’s growth. You will lead a talented team of strategists and analysts to transform complex market trends, supplier data, and customer needs into actionable commercial strategies. As a key architect of momentum, you will raise the bar for how the organization utilizes insights to win the market across Supplier, Portfolio, Customer, and Channel strategies. Job Description: Job Responsibilities: - Visionary Leadership: Define the commercial strategy and analytics vision, setting a gold standard for how the function drives profitable growth and organizational impact. - Strategic Roadmap Ownership: Architect and execute Breakthru’s multi-year commercial roadmap, identifying high-value supplier and customer opportunities that translate into measurable business wins. - Portfolio & Supplier Excellence: Lead the development of the Supplier and Portfolio Strategy, ensuring a sophisticated, standardized approach to measuring performance and partnership value. - Executive Data Storytelling: Transform complex datasets into compelling narratives that inspire action. - Market Intelligence & Insight: Enhance the customer and supplier programs to anticipate industry shifts, utilizing a mix of internal, syndicated, and proprietary data sources. - Team Mobilization: Direct cross-functional initiatives by deploying teams with the optimal mix of skills, fostering a culture of high performance and continuous improvement. - Operationalizing Insights: Bridge the gap between intelligence and execution by translating complex insights into clear, field-ready commercial playbooks that empower sales teams to win at the point of purchase. - Data Infrastructure Oversight: Lead data analytics teams in the research and implementation of advanced tools, while managing strategic relationships and contracts with third-party syndicated data vendors. - Other duties, as assigned by the jobholder’s supervisor, may also be required. Minimum Qualifications: - Bachelor’s degree in related field and/or equivalent training and work experience - 10+ years of experience in strategy or strategy-related fields with progressive levels of responsibility. - 5+ years of previous management experience, established skillset in creating a team culture that fosters collaboration and high-performance. - Competent in identifying meaningful, useable, and impactful insights. - Able to translate data into viable business solutions to enhance strategies and meet deliverables. - Excellent written communication, organizational, interpersonal and analytical skills. - A proactive action-oriented mindset with the ability to create and implement processes to enhance strategic output. - The ability to operate effectively within the unknown and lead the charge. - Ability to multi-task, work independently and/or within a team, pay attention to detail and meet deadlines - Analytic and Reporting skills - Utilize sound judgement and problem-solving skills - Ability to work in fast-paced, high-volume, team environment Preferred Qualifications: - A Master's degree (MBA) - Prior Consultant experience - Proven project management experience - Beverage Alcohol, CPG sales and/or other cross functional experience Physical Requirements: - While performing the duties of this job, the employee is required to remain in a stationary position at times; communicate, and operate a computer and telephone Competencies: - People management responsibility for pay reviews, performance management, training, and resource planning. - Requires conceptual thinking to understand complex issues and their implications, where sufficient information may not be available. This job description is only a summary of the typical functions of this position, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. Responsibilities, tasks, and duties of individual jobholders may vary from the above description. Salary and Benefit Statement: Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills, and prior relevant experience. Compensation - $200,000.00 - $300,000.00 Salary Range - 35% Annual Bonus Benefits - Medical (HMO & PPO), Dental, Vision (PPO)401(k) matching. - Annual PTO Accrual and holidays - Rollover Flexible Spending Accounts (FSAs) - Free Life and AD&D Insurance Employee Assistance Program -- Breakthru Beverage Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information and other legally protected characteristics. The EEO is the Law poster is available here. If you need a reasonable accommodation because of a disability for any part of the employment process, please call (708) 298-3536 and let us know the nature of your request and your contact information.

Keep Growing with Nutrafol We’re a growing company. Everything we do, we do to help people grow into the best version of themselves. As the pioneers of hair wellness, we create clinically tested products for hair growth and provide support for people at every step of their hair journey. Our multi-factorial approach targets key root causes of hair thinning using a patented blend of standardized vitamins, minerals and natural ingredients -- and is recommended by over 7,500 physicians and hair professionals for trusted, reliable results. We never settle, and are continuously challenging existing treatments and methodologies to advance the frontier of hair science. As we help our customers grow, we grow too -- by embracing individuality and differences, leading by example, and empowering ourselves and others with our passion for wellness and innovation. Keep growing. It’s our mantra. Our commitment to helping anybody and everybody committed to realizing their own potential to grow. About You We are seeking an experienced VP, Supply Chain to manage a high performing team and lead the daily supply chain activities at Nutrafol. You will set the strategy for end-to-end supply chain execution, including procurement, planning, and production. Additionally, you’ll manage budgets, contracts and vendors. You will own end-to-end demand and supply planning, Sales & Operations Planning (S&OP), inventory strategy, and supplier performance across global DTC, retail, and Amazon marketplace. Day-to-day you will manage inventory with fulfillment centers, contract manufacturers, and other supply chain nodes. This role entails delivering on cost-saving goals, managing OTIF (on-time and in-full) performance, and managing our Material Resource Plan (MRP). A strong understanding of the nutraceutical marketplace, including raw materials, packaging items, 3rd party vendors, and contract manufactures is essential. This role reports into the Chief Supply Chain & Operations Officer, and will work closely with senior level management across the organization. Responsibilities - Align end-to-end supply chain execution, including procurement, planning, and production to ensure an effective cost of goods - Drive demand planning and inventory management to balance customer experience, working capital, and forecast accuracy - Lead procurement execution, including supplier selection, negotiation, contract management, and cost optimization initiatives - Develop strong supplier partnerships to mitigate risk through supplier diversification, compliance, and robust business continuity plans - Foster cross-functional collaboration with Marketing, Commercial, Finance and R&D teams to ensure strict compliance with FDA, OSHA, cGMP, and other industry standards. - Define and deliver critical performance measures to include: inventory days, supplier OTIF, production attainment, etc. - Support the development and execution of long-term continuous improvement activities across the organization such as S&OP launch and next generation planning technology implementation - Lead, develop, and scale high-performing supply chain and procurement teams, enabling a collaborative and effective working environment - Support the development of a system wide lifecycle management process across, beginning with item creation through discontinuation - Ensure compliance with regulatory requirements, trade regulations, and ethical standards in all supply chain activities Requirements - 12+ years of related experience managing supply chain within the Vitamins, Minerals, Supplements or nutraceuticals space; experience working with regulated products is required - Expertise in ERP - Microsoft Dynamics 365, Planning tools, productivity/BI reporting tools and collaboration tools - 5+ years of experience hiring, managing and coaching people - Experience managing a budget and understanding financial implications of operational decisions - Advanced Excel knowledge and Microsoft Office experience; Google Suite is a plus - Proven track record of driving strategic initiatives, cost savings, and process improvements in a multi-site, asset-light operation - Strong negotiation, contract management and supplier relationship management skills - Effective communication and influencing skills, with the ability to interact across all levels of the organization - Excellent analytical and problem-solving abilities, with high proficiency in data analytics and decision-making - Demonstrated leadership capabilities, with experience building and motivating high-performing teams Nutrafol takes into consideration a wide range of factors in final compensation decisions, including but not limited to: skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs. The listed range is applicable only to the annual base salary and does not include additional perks, benefits, or applicable bonus eligibility comprising the total compensation package. Salary Range: $250,000—$270,000 USD Perks & Benefits - Fully remote work experience - Comprehensive medical, dental, and vision package, including FSA program - 401K with employer match - Quarterly Bonus Program - Flexible PTO - Two company-wide wellness breaks every day - Free lunch on us every Tuesday and Thursday via Seamless/Grubhub - Monthly wellness stipend - Monthly internet stipend - Monthly cell phone stipend - Annual learning & development stipend - Free meditation app membership (Headspace) - Free Nutrafol subscription - Pet insurance discounts and benefits California residents may review our CCPA notice here.

Role Description We are currently recruiting for a Vice President of Global Communications. As we expand globally and unify our presence under one powerful brand, we’re searching for a bold, modern communications leader. Someone who can architect a global narrative and bring it to life across regions, markets and audiences. This is a high-impact, high-trust role with direct access to the CEO and executive team. If you want to build something that matters, this might be for you. Key Responsibilities - Own and protect Draken’s global enterprise narrative and lead the brand refresh - shaping the next evolution of our identity, visual language, and tone of voice. - Unify internal and external communications into one strategic, energized global voice. - Translate complex technologies and capabilities into compelling stories for customers, partners, governments, and employees. - Build a high-accountability global communications function that strengthens reputation and market perception. - Lead the global enterprise narrative and brand, ensuring consistency across all markets. - Drive internal communications, including CEO/executive messaging, strategy translation, and major change communication. - Shape external communications, elevating thought leadership, media presence, and public positioning. - Oversee digital and content strategy, including website, global channels, and narrative-led assets. - Embed global integration and governance, aligning bids, marketing, events, and regional leaders to a unified brand and story. Qualifications - Essential: Experience leading internal and external communications in a globally scaling company. - Proven leadership of a brand refresh or rebrand. - Strong technology storytelling and capability-led narrative development. - Experience supporting and shaping CEO and executive communications. - Desirable: Defence, aerospace, aviation or B2G sector exposure. - Crisis & issues communication experience. - Media relations leadership. Employee Values Draken is committed to eliminating unlawful and unfair discrimination and we celebrate the differences that a diverse workforce brings. A range of perspective and talent supports our values and drives our success, with a mix of voices generating better discussions, business decisions and outcomes for all. At all our sites internationally, every member of the Draken team is accountable to ensure that we are all treated fairly and with respect. We are also an Armed Forces friendly organisation, and as part of our commitment to the Armed Forces Covenant, welcome applications from veterans and services spouses and partners who meet the criteria in our job specifications. In line with our Disability Confident Commitments, we provide reasonable adjustments to facilitate our interview process, please liaise with us if any reasonable adjustments are required.