Description Bilingual Collections Specialist - Remote Why Time Investment Company? We are a company that is driven by our Core Principles of Service, Excellence, Integrity, Generosity and Fun! We raise the bar on point-of-sale financing through our people, our culture, and our commitment to both dealers and customers. We were selected as one of the Top Workplaces for Southeastern WI in 2024 and 2025! About our West Bend location: North of Milwaukee, our TIC office is in West Bend’s beautiful historic district filled with the charm of repurposed early 20th century buildings. With many restaurants to choose from and the Eisenbahn State Trail nearby for a quick stroll, you will always find something to do and see. What’s in it for you? - $1000 sign on bonus after 90 days - 10% extra night and weekend shift differentials - Monthly bonus potential - Remote - Work-From-Home, including training period - Flexible work schedule - Computer equipment and headset provided - Paid Time Off, up to 80 hours the first year - Additional 8 hours Birthday Month PTO - Potential for additional 8-hour Volunteer PTO - Paid holidays with an additional floating holiday - Medical, Dental, Vision Insurance - Life Insurance, Short and Long-Term Disability - Contribute to your 401(k) after the first 60 days; earn 4% company-match after 6 months - Tuition Reimbursement Salary range $19.50-$25.00 per hour based on experience. Requirements Our Collections representatives work from the comfort of their home, providing our friendly payment service to our loan holders. They are always happy to help with monthly payments by utilizing their soft-collection skills. - Handle outbound/inbound calls from customers who are 30-120 + days delinquent by setting them up with repayment arrangements or answering general questions regarding their loan. - Able to handle large volumes of inbound and outbound calls. - Use skip tracing and other methods to locate delinquent customers. - Prepare and send correspondence to customers via email and text message. - Use critical thinking skills to solve customer issues, suggest loan modifications to Collections Manager, and make recommendations for further action to mitigate loss to the company. - Create account notes that are clear and concise. - Work independently in a challenging environment to consistently meet collection quality and quantity goals. - Team Player/ Team Oriented - Promoting positive involvement with staff/customers/dealers - Support and live out our Core Principles - Other miscellaneous duties as assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. - Fluent in English and Spanish. - Must be available between 8am-8pm CST, work two late nights up until 8pm CST, and up to two Saturdays per month (9am-12pm CST) - Must have excellent phone etiquette and typing skills. - Must have patience and the ability to stay calm in difficult situations. - Must be detail oriented and learn new concepts quickly. - Must be able to prioritize and make decisions. EDUCATION AND/OR EXPERIENCE: Minimum of high school diploma or equivalent. 2+ years of collections experience, including assisting customers via phone. Previous call center experience is a plus. COMPUTER SKILLS: Must have the ability to talk to customers, search and enter information into a computer program at the same time. Should be proficient in Microsoft Outlook; experience with a CRM program is desired although not necessary. Language Skills: Ability to read and interpret documents such as customer correspondence, accounts logs and procedure manuals. Ability to prepare reports and correspondence. Ability to communicate effectively with customers and other employees of the organization. Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems, involving several concrete variables in standardized situations. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls. The employee is occasionally required to stand, and/or walk. The employee must occasionally lift and/or move up to 50 pounds, usually waist high, up to 50 feet away. Specific vision abilities required by this job include close vision and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position. Protective Clothing Required: None Work Environment: Work is performed in an office environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those individual encounters while performing the essential functions of this position.

Altus Commercial Receivables is the leading and most trusted name in the world of debt recovery and financial solutions. With a track record of excellence and reliability, we have proudly served businesses across various industries for decades, ensuring efficient B2B collections and tailored debt recovery solutions. Altus Commercial Receivables is seeking Commercial Collectors as we continue to grow our team! Collectors collect payments or communicate/resolve issues with debtors. The collector will collaborate with clients, sales, and peers on delinquent accounts. The primary role is to contact debtors by phone, mail, or email. Upon contact, collectors will examine the debtor’s financial situation, review documents/contracts, review/resolve disputes while working on establishing a resolution. They must adhere to all compliance requirements to resolve all cases until closure or escalation. *This position is a Remote/Telecommute position* Job Responsibilities:  - Minimum of 80 outbound/inbound calls - Negotiate payment in full or secure a payment arrangement - Create a sense of urgency for non-paying debtors - Work closely with the Client Support Representative to resolve disputes - Maintain a positive attitude - Remain respectful to debtors & peers - Strong work ethics and integrity - Prioritize time management - Remain professional at all times - Meet/exceed monthly phone, activity & fee quotas Job Requirements:  - Collections, sales, telemarketing, customer service, or call center experience preferred - Basic proficiency with Microsoft Office, data entry and strong computer skills, Excel preferred - Critical Thinker - Basic Math and Writing skills - Salesforce experience is a plus - Strong attention to detail and goal-oriented - Ability to de-escalate adverse situations - Strong interpersonal, communication, and organizational skills - Dependability Compensation and Benefits: - $12.98 per hour PLUS commission and bonuses - Benefit package with health, dental, vision, life, and disability coverage options - 401(k) retirement plan option with company matching - Generous paid time off policy - start with 18 days per year - Paid holidays immediately upon hire - 7 standard holidays & 2 floating holidays of your choice We look forward to you joining our team!! Altus Commercial Receivables is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.

Role Description This position is Remote in Minnesota or Wisconsin. You will have the flexibility to work remotely as you take on some tough challenges. Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. This position is full-time (40 hours/week), Monday - Friday. Employees are required to work our 8-hour shift schedules during our normal business hours of: - 8:00am - 4:30pm CST, Monday - Thursday - 7:30am - 4:00pm CST, Fridays It may be necessary, given business need, to work occasional overtime. We offer 4 weeks of on-the-job paid training. The hours of training will be during our normal business hours or will be discussed on your first day of employment. Primary Responsibilities: - Within a call center setting, receives and resolves calls from patients, insurance companies, attorneys, and departments. - Coordinates the resolution of unpaid accounts. - Obtains and processes payments. - Collaborates with patients to create payment arrangements. - Updates incomplete and missing account information. - Documents collection activities. - Other duties as assigned. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Qualifications - High School Diploma / GED or equivalent years of work experience - Must be 18 years of age OR older - Proficiency with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications - Experience with Microsoft Office products include Microsoft Word (create correspondence and work within templates), Microsoft Excel (ability to sort, filter, and create simple spreadsheets), Microsoft Outlook (Create emails and send emails) - 1+ years of healthcare (Hospital, clinic, insurance carrier) customer experience - Equipment pick up is required on day one if you reside within 2 hours of 2925 Chicago Ave, Minneapolis, MN 55407. For those outside the area, equipment will be shipped - Ability to work Monday - Friday. Employees are required to work our 8-hour shift schedules during our normal business hours of 8:00am - 4:30pm CST, Monday - Thursday, and 7:30am - 4:00pm CST, Fridays. Requirements - 1+ years of experience in collections - 1+ years of experience in health insurance - 1+ years of experience working in EPIC OR other EMR systems Telecommuting Requirements - Reside within Minnesota or Wisconsin - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy. - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. - All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy Benefits - Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. - In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements). - The hourly pay for this role will range from $16.15 - $28.80 per hour based on full-time employment. Company Description At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

• Supervise, coach, and motivate a team of collectors to achieve performance, quality, and compliance goals • Recruit, onboard, train, and develop collectors using effective adult learning and coaching techniques • Foster engagement, accountability, and retention while minimizing turnover and absenteeism • Complete people-management responsibilities including timekeeping, scheduling, and performance documentation • Monitor individual and team KPIs, call quality, and production trends • Conduct call monitoring, account reviews, and quality audits with actionable feedback • Recognize top performance and address gaps through coaching and corrective action • Ensure daily alignment with company standards, client requirements, and operational goals • Lead and reinforce effective collection strategies across team and personal accounts • Personally manage escalated, complex, or sensitive accounts • Review inventory daily to ensure proper prioritization and right-party contact strategies • Partner with leadership to recommend workflow, inventory, and process improvements • Maintain strict adherence to all legal, regulatory, and company compliance requirements • Monitor for compliance risks, including PHI exposure, and take immediate corrective action • Support audits, quality assurance reviews, and compliance initiatives • Ensure adherence to call maps and required guarding processes