Trenching and Excavation Safety Taskforce (TEST)

• Respond promptly to customer inquiries via chat and email • Provide accurate, valid, and complete information to customers • Resolve customer issues and complaints efficiently and professionally • Identify and assess customers' needs to achieve satisfaction • Troubleshoot and resolve customer issues by providing appropriate solutions • Escalate unresolved issues to higher-level support when necessary • Maintain clear, concise, and courteous communication with customers • Document all interactions and maintain accurate records of customer issues and resolutions • Provide timely and effective follow-ups to ensure customer satisfaction • Stay updated on product knowledge, company policies, and procedures • Utilize available resources and tools to provide accurate information to customers • Meet individual and team performance targets, including response time, resolution time, and customer satisfaction scores • Continuously strive to improve efficiency and effectiveness in handling customer inquiries • Work collaboratively with team members and other departments to resolve customer issues

• Handle inbound and outbound calls while supporting patient access through scheduling, documentation, and coordination of care-related communications • Communicate with providers via phone, email, or through secure messaging within the clinical portal • Relay information between provider and patient, such as medication requests or requests for specialty services • Serve as a liaison between patients and clinical teams, ensuring timely and accurate appointment scheduling, referral coordination, and overall service delivery

• Manage and publish daily content across Facebook, Instagram, and other active platforms • Develop and maintain a monthly content calendar in coordination with the team lead • Write captions and short-form copy tailored to a professional dental audience (B2B and B2C) • Monitor comments, DMs, and community interactions — respond or escalate within 24 hours • Manage and moderate the company's Study Club Facebook Group, a community for dental professionals to share clinical cases • Set up, manage, and optimize paid campaigns on Meta Ads Manager: awareness, lead generation, and retargeting • Build audience segments using custom audiences, lookalikes, and interest-based targeting • Monitor daily ad spend and performance; make real-time adjustments to stay within budget and hit targets • Run A/B tests on creative, copy, and audience targeting; document and apply learnings • Produce monthly performance reports: CPL, CTR, ROAS, reach, and frequency with recommendations • Coordinate with the designer on ad creative briefs and required asset specs • Edit testimonial and product videos from raw footage (up to 3 hours of footage per project) • Add subtitles, lower thirds, motion graphics, and branded end cards per brand guidelines • Export platform-optimized versions for Facebook, Instagram Reels, and YouTube • Ensure consistent brand tone and visual style across all video outputs • Monitor website traffic via Google Analytics (GA4); flag notable changes in traffic sources or behavior • Track UTM parameters and campaign links to ensure accurate source attribution • Conduct basic keyword research to inform social content and web copy needs • Support landing page performance monitoring and surface optimization suggestions • Assist with scheduling and deploying email campaigns through Mailchimp • Maintain and update email lists — segmentation by region, specialty, and engagement status • Ensure list hygiene: process unsubscribes, bounces, and re-engagement flags regularly • Compile leads from paid and organic channels daily; organize by source, date, and quality • Send a structured morning lead report to the U.S. sales team by 9:00 AM EST each business day • Flag high-priority leads for immediate follow-up by the sales team • Maintain lead attribution tagging for monthly reporting and campaign ROI tracking • Maintain billing and vendor invoice tracking in Excel or Google Sheets — log payments, due dates, and approvals • Update campaign tracking spreadsheets: ad budgets, spend actuals, and performance summaries • Maintain shared digital asset folders and campaign documentation for team reference • Support platform account management: ad account settings, pixel setup, and audience updates

• Handle booth registration, payments, and procurement for major trade shows (2x per year) • Source and coordinate branded materials, giveaways, and printed kits for each event • Track event-related expenses and submit records for budget reconciliation • Maintain an event calendar with deadlines, vendor contacts, and logistics checklists • Coordinate shipping of event materials and confirm on-site delivery timelines • Manage inventory and fulfillment for ongoing programs: Free Drill kits and New Customer Gift packages • Track outbound shipments and follow up on delivery issues with carriers • Maintain accurate inventory logs in Excel or Google Sheets; alert team lead when stock needs replenishment • Coordinate with the U.S. sales team on regional distribution requests and fulfillment priorities • Build, segment, and maintain the master email list in Mailchimp by region, specialty, and status • Execute final newsletter sends following team lead approval and designer asset delivery • Ensure list hygiene on a regular cadence: process unsubscribes, bounces, and opt-in updates • Pull post-send reports and share open rate, click rate, and list health summaries with the team • Research and evaluate gift options for new customer welcome and appreciation programs • Manage vendor relationships, purchase orders, and delivery timelines for gift procurement • Coordinate with the U.S. sales team to ensure timely distribution to new accounts • Track gift inventory and proactively reorder to maintain buffer stock • Maintain billing and vendor invoice tracking — log payments, due dates, and approval status • Update and organize procurement records: PO logs, vendor contacts, and order history • Keep shared folders and documentation structured and accessible for the team • Support light data entry and reporting tasks as assigned by the team lead

• Process new vendor registration requests through the system • Input all necessary information for new vendors to obtain approvals • Ensure accuracy and completeness of vendor data • Create new wire templates on the company's bank websites • Ensure templates are set up correctly for future transactions • Create Wire Journals upon receiving Other Payable JEs' information • Confirm no duplicate payments by checking the ERP system • Accurately input data and offset other payable journals • Utilize the Finance team's Excel template to create Cash Outgoing Summaries • Prepare Wire Initiates based on the Cash Outgoing Summary • Offset other payable Journals using daily bank statements • Create the daily cash report using the company's Cash Report Excel template

• Respond promptly to customer inquiries via chat and email. • Provide accurate, valid, and complete information to customers. • Resolve customer issues and complaints efficiently and professionally. • Identify and assess customers' needs to achieve satisfaction. • Troubleshoot and resolve customer issues by providing appropriate solutions. • Escalate unresolved issues to higher-level support when necessary. • Maintain clear, concise, and courteous communication with customers. • Document all interactions and maintain accurate records of customer issues and resolutions. • Provide timely and effective follow-ups to ensure customer satisfaction. • Stay updated on product knowledge, company policies, and procedures. • Utilize available resources and tools to provide accurate information to customers. • Meet individual and team performance targets, including response time, resolution time, and customer satisfaction scores. • Continuously strive to improve efficiency and effectiveness in handling customer inquiries. • Work collaboratively with team members and other departments to resolve customer issues.

• Respond to inbound customer calls, emails, and messages in a polite, friendly, and professional manner • Provide accurate, valid, and complete information to customers • Resolve customer issues and complaints efficiently and professionally • Identify and assess customers' needs to achieve satisfaction • Troubleshoot and resolve customer issues by providing appropriate solutions • Escalate unresolved issues to higher-level support when necessary • Maintain clear, concise, and courteous communication with customers • Document all interactions and maintain accurate records of customer issues and resolutions • Provide timely and effective follow-ups to ensure customer satisfaction • Stay updated on product knowledge, company policies, and procedures • Utilize available resources and tools to provide accurate information to customers • Meet individual and team performance targets, including response time, resolution time, and customer satisfaction scores • Continuously strive to improve efficiency and effectiveness in handling customer inquiries • Work collaboratively with team members and other departments to resolve customer issues

• Respond to inbound customer calls, emails, and messages in a polite, friendly, and professional manner. • Provide accurate, valid, and complete information to customers. • Resolve customer issues and complaints efficiently and professionally. • Identify and assess customers' needs to achieve satisfaction. • Troubleshoot and resolve customer issues by providing appropriate solutions. • Escalate unresolved issues to higher-level support when necessary. • Maintain clear, concise, and courteous communication with customers. • Document all interactions and maintain accurate records of customer issues and resolutions. • Provide timely and effective follow-ups to ensure customer satisfaction. • Stay updated on product knowledge, company policies, and procedures. • Utilize available resources and tools to provide accurate information to customers. • Meet individual and team performance targets, including response time, resolution time, and customer satisfaction scores. • Continuously strive to improve efficiency and effectiveness in handling customer inquiries. • Work collaboratively with team members and other departments to resolve customer issues.