• Monitoring compliance with defined processes, standards and work instructions • Reviewing workflows across all office and project areas (e.g., administration, leasing, construction management, executive assistance, back office, remote teams) • Checking deadlines, task progress and quality of outcomes • Identifying process deviations and weaknesses • Documenting anomalies and reporting to management • Tracking corrective actions • Contributing to the development of internal processes and control mechanisms • Implementing and maintaining checklists, audit protocols and control systems • Conducting spot checks of transactions, files, project statuses and documentation • Ensuring transparent work records and proper documentation

Title: Manager, Channel Enablement & Certification Location: Remote Position Summary: The Manager, Channel Enablement & Certification is responsible for designing, delivering, and scaling partner enablement and certification programs that build strong, capable, and self-sufficient channel partners across North America. This role ensures partners are equipped with the knowledge, skills, and credentials required to successfully position, sell, implement, and support Sapiens solutions. Working closely with Channel leadership, Sales, Product, and Services teams, the role plays a key part in enabling consistent partner execution and high-quality customer outcomes. Key Responsibilities: Partner Enablement & Certification Programs - Design and run end-to-end partner enablement and certification programs across North America. - Define clear certification paths by partner type, role, and solution area (sales, pre-sales, delivery, implementation). - Maintain and evolve enablement programs in line with product releases, GTM priorities, and partner maturity. Training & Curriculum Development - Develop and maintain structured training curricula, learning paths, and certification content in partnership with Product, Services, and Enablement teams. - Ensure enablement materials are practical, current, and grounded in real-world partner use cases. - Lead onboarding enablement for new partners and newly onboarded partner resources. Partner Readiness & Capability Building - Establish and manage standards for partner readiness and specialization tied to certification and delivery capability. - Enable partners to engage confidently in customer opportunities through strong technical, functional, and commercial readiness. - Identify capability gaps and address them through targeted enablement initiatives. Cross-Functional Collaboration - Work closely with Channel leadership to align enablement priorities with partner strategy and ecosystem needs. - Collaborate with Sales Enablement to ensure consistent messaging and positioning across internal and partner audiences. - Partner with Services and Delivery teams to ensure certification reflects delivery expectations and quality standards. Measurement & Continuous Improvement - Track and report on enablement and certification metrics, including adoption, attainment, and partner readiness. - Use performance data and feedback to continuously improve enablement effectiveness and partner experience. Required Qualifications: - 6–10+ years of experience in partner enablement, channel enablement, training, or sales enablement within B2B SaaS or enterprise software. - Hands-on experience building and managing partner training and certification programs. - Strong cross-functional collaboration skills across Sales, Product, Services, and Channel teams. - Excellent communication, program management, and execution skills. - Travel as needed At Sapiens, we are dedicated to building a diverse, equitable, and inclusive work environment. We believe that diverse perspectives, backgrounds, and experiences make us stronger and more innovative. We are committed to creating a culture where every individual is valued and can thrive regardless of their race, ethnicity, gender, age, sexual orientation, gender identity, religion, disability, or any other characteristic. Sapiens is an E-Verified & Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #LI-Remote

• Responsible for overall operational management for assigned locations/offices. • Establishes policy and procedure to assure compliance to best practices, claims management services standards, state regulations and client service requirements. • Establishes business plan with goal and objectives for the partnership and assigned locations/offices. • Monitors management reports relating to the partnership/office performance. • Assists with the coordination of sales and client service efforts.

• Own the promotional roadmap and calendar of all YSI brands by developing, orchestrating the execution of the weekly and monthly promotional plan. • Determine and allocate monthly onsite promotional budget in an optimal way. • OKR setting and KPI monitoring for your team. • Lead brainstorming and facilitate the ideation of exciting and engaging customer centric ATL, TTL and headline omnichannel campaigns. • Share roadmap with key stakeholders, ensuring feedback is gathered and the appropriate teams are consulted. • Work closely with the Commercial Lead for the planning, monitoring and optimising the promotional pricing and reward strategy - while balancing reward costs. • Manage the wider team, encouraging a collaborative and empowering working environment, that enables career development. • Ownership of the brand style guide and ensuring all content is on brand and within company guidelines. • Continuously analysing the performance of promotional activity and reporting back to the business on learning. • Work closely with the CRM, Product and VIP teams to support regular and ad-hoc promotional activity in those departments. • Work with CRM team to define customer segmentation to ensure the customer is receiving the right offer, at the right time, through the right channel. • Responsible for developing ideas for new promotional mechanics and onboarding any third-party tools to support the business growth. • Accountable for ensuring our social media promotional activity is delivered relevant and timely by the social media manager.