• Oversee all student enrollment, cancellations, rescheduling, and related communication to ensure the smooth flow of students through CrowdStrike University • Create and maintain a global, yearly schedule of CrowdStrike University instructor-led classes • Analyze class fill rates, cancellations, and frequencies, and make recommendations to business leaders to ensure schedule optimization • Own the communication strategy to customers to ensure timely consumption of training investments • Lead regular scheduling meetings with Leadership to ensure timely scheduling of classes • Forecast future class schedules based on past demand • Help maintain written policies and procedures for all assigned functions • Collaborate with various internal teams to lead process improvement projects • Interview and debrief learners, acting as a liaison for the CrowdStrike Training team

• Lead and mature the end-to-end Incident Management process to ensure timely resolution of service disruptions. • Oversee major incident response, including mobilizing cross-functional teams, communicating status updates, and ensuring proper root cause analysis and post-incident reviews. • Manage the Change Management lifecycle, including assessment, approval, scheduling, and governance of all IT changes. • Define, track, and report on key performance indicators across Incident, Change, and Onboarding processes. • Act as the primary point of contact for IT leaders, business stakeholders, and vendors regarding incident and change activities. • Partner with HR and departmental leadership to support the onboarding of new employees, ensuring proper access provisioning and technology readiness.

• Review 3D props assets (models, materials, textures, and UV layouts) delivered by external vendors for visual and technical quality. • Provide actionable, detailed feedback to vendors to ensure adherence to project style guides and specifications. • Integrate approved props into the game engine, ensuring correct setup, scale, and optimization. • Collaborate closely with internal leads, technical artists, and production teams to maintain pipeline efficiency. • Identify and troubleshoot visual or technical issues related to props assets. • Maintain documentation and communicate best practices for props production and asset review.

• Operate and test our Linear Generator units after new site installations to allow seamless integration into Mainspring’s growing LGen fleet • Travel to customer sites and project locations to support new installations, site acceptance tests, and customer demonstrations • Enhance current commissioning procedures to improve testing efficiency and shorten timelines • Troubleshoot and root cause operation issues with our linear generators in collaboration with other engineering teams such as Mechanical, Electrical, and Software & Controls • Work directly with our commissioning technicians to facilitate repairs, retrofits, and provide operational training on our generators • Analyze data, generate reports and communicate results from commissioning to our customers, internal project managers, and with engineering teams to facilitate learnings • Build and refine automation scripts, commissioning toolkits, and data-driven processes that streamline onboarding, testing, and fault recovery