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Precision Medicine Group logo
Precision Medicine Group

Precision Medicine Group delivers specialty services that help its life science clients navigate healthcare challenges. The company entered its 10th year of successful business in

ITIL Operations Manager

Location

United States

Posted

142 days ago

Salary

$110.7K - $166.1K / year

Seniority

Senior

Bachelor Degree5 yrs expExperience acceptedEnglishITSM

Job Description

ITIL Operations Manager

Precision Medicine Group

• Lead and mature the end-to-end Incident Management process to ensure timely resolution of service disruptions. • Oversee major incident response, including mobilizing cross-functional teams, communicating status updates, and ensuring proper root cause analysis and post-incident reviews. • Manage the Change Management lifecycle, including assessment, approval, scheduling, and governance of all IT changes. • Define, track, and report on key performance indicators across Incident, Change, and Onboarding processes. • Act as the primary point of contact for IT leaders, business stakeholders, and vendors regarding incident and change activities. • Partner with HR and departmental leadership to support the onboarding of new employees, ensuring proper access provisioning and technology readiness.

Job Requirements

  • 5+ years of experience in IT Service Management, IT Operations, or related fields.
  • 5+ years in a leadership supervisory or managerial role.
  • Strong knowledge of ITIL frameworks with hands-on Incident and Change Management experience.
  • Experience running Major Incident bridges and Change Advisory Boards (CAB).
  • Excellent communication, analytical, and stakeholder management skills.
  • Bachelor's degree in Computer Science, Information Systems, or equivalent professional experience (preferred).

Benefits

  • Health insurance
  • Retirement savings benefits
  • Life insurance
  • Disability benefits
  • Parental leave
  • Paid time off for sick leave and vacation

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