• Ensure that clients receive a seamless, high-touch, white-glove service that aligns with GX’s brand promises. • Be the central point of contact for clients, driving the client experience by coordinating with various internal departments, including Employee Onboarding, Offboarding, and Experience teams. • Ensure client satisfaction, retention, and expansion through efficient service delivery and proactive relationship management.

Global Expansion (www.globalexpansion.com), an independent subsidiary of Equus Software, is a global Employer of Record (EOR) service provider.  We are experiencing rapid growth and are looking for a focused, positive, and energetic Client Services Manager to join our global team. At Global Expansion, we are passionate about delivering a Global EOR service that provides an exceptional employee experience and a flexible, comprehensive solution for our clients. We currently support our clients in over 160 countries with the ability to hire in 214 countries and territories worldwide. Our team is distributed across North America, Europe, Africa and Asia. As a Client Services Manager working for an Employer of Record (EOR), your primary responsibility is to ensure that clients receive a seamless, high-touch, white-glove service that aligns with GX’s brand promises. You will be the central point of contact for clients, driving the client experience by coordinating with various internal departments, including Employee Onboarding, Offboarding, and Experience teams. Your role is pivotal in ensuring client satisfaction, retention, and expansion through efficient service delivery and proactive relationship management.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Senior Client Service Specialist is responsible for handling various escalated and complex requests surrounding the day-to-day servicing of clients (Payments, Embedded Banking, Healthcare, Issuing). The Senior Client Service Specialist will handle escalated client requests or concerns to include conversations with the client, document detail in bank complaint tracking system and presenting root cause findings to leadership for improvement of overall experience with the customer. - Support client acquisition, cross-sell, and/or retention initiatives through providing tracking information as well as insights based on client escalation analysis. - Handle, resolve and track all client escalations determining root cause and reporting issues to manager to prevent future issues. - Review daily security (PTS, funds held) reporting from processing vendor. - Provide bank reference as appropriate and work with leadership as needed to approve release of funds and ticket limit increases. - Partner effectively with internal partners to validate success of processing relationship and provide process improvement guidance to enhance efficiencies to leadership. - Handle client service requests with efficiency and accuracy keeping the client’s needs in mind. - Review and analyze and action daily call reporting from vendor to verify procedures are being followed and clients’ needs were met, additional outreach to the client, if appropriate. - Speak with clients to assist with escalated issues to determine best next steps for client and resolve client issues. - Assist with equipment training and implementation for clients that have escalated through processing partner or internal partner. - Be point of escalation for Relationship Managers. - Handle communication around lease declinations, buy backs, DDA changes and managed client engagement to ensure merchant contacts vendor directly. - Create and deliver ad hoc report as requested and appropriate. Qualifications - Minimum 5+ years in financial services - Direct experience at an acquiring bank/acquirer/merchant services, with direct working experience or understanding from banking of merchant services - Card issuing experience, including customer support and servicing (preferred) - Experience in client escalation management - Experience in Healthcare vendor services (i.e., Guidehouse, Revspring, RMS, Zelis Payments, Etc.) (preferred) - Direct working experience or understanding of Payments / Embedded Banking (preferred) Requirements - Strong analytical skills, with excellent problem solving and quantitative skills. - Strong internal and external communication skills. - Organizational skills, including ability to prioritize work. - Must be able to handle fast paced, ever changing work environment. - Excellent time management skills. - Attention to detail. - A team player with proven ability to build strong collaborative relationships with internal partners. - Dedicated to exceeding the expectations of clients. - Ability to identify inefficient processes, recommend solutions. - An ability to change, influence others, and foster teamwork. - Proficiency with PCs and standard Microsoft Office software. Benefits - This position is eligible to earn a base salary in the range of $52,000.00 - $80,000.00 annually. - Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. - Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. Company Description KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems. Researches and resolves problems and errors which may include those related to fraud support and internet operations. Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures. Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues. Qualifications - High school diploma or equivalent - Typically, at least three years of Contact Center customer service experience, and has successfully completed and applied training for entry-level roles - Bilingual ability to read, write, and speak in business-level proficiency of KOREAN language and English Requirements - Effective problem-solving and negotiation skills - Ability to navigate multiple computer systems, applications, and utilize search tools to find information - Proven time management skills and ability to multitask - Experience interacting positively with unsatisfied customers - Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies - Proficient computer navigation skills using a variety of software packages including Microsoft Office applications Benefits - Healthcare (medical, dental, vision) - Basic term and optional term life insurance - Short-term and long-term disability - Pregnancy disability and parental leave - 401(k) and employer-funded retirement plan - Paid vacation (from two to five weeks depending on salary grade and tenure) - Up to 11 paid holiday opportunities - Adoption assistance - Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law