Global Expansion (www.globalexpansion.com), an independent subsidiary of Equus Software, is a global Employer of Record (EOR) service provider.  We are experiencing rapid growth and are looking for a focused, positive, and energetic Client Services Manager to join our global team. At Global Expansion, we are passionate about delivering a Global EOR service that provides an exceptional employee experience and a flexible, comprehensive solution for our clients. We currently support our clients in over 160 countries with the ability to hire in 214 countries and territories worldwide. Our team is distributed across North America, Europe, Africa and Asia. As a Client Services Manager working for an Employer of Record (EOR), your primary responsibility is to ensure that clients receive a seamless, high-touch, white-glove service that aligns with GX’s brand promises. You will be the central point of contact for clients, driving the client experience by coordinating with various internal departments, including Employee Onboarding, Offboarding, and Experience teams. Your role is pivotal in ensuring client satisfaction, retention, and expansion through efficient service delivery and proactive relationship management.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Senior Client Service Specialist is responsible for handling various escalated and complex requests surrounding the day-to-day servicing of clients (Payments, Embedded Banking, Healthcare, Issuing). The Senior Client Service Specialist will handle escalated client requests or concerns to include conversations with the client, document detail in bank complaint tracking system and presenting root cause findings to leadership for improvement of overall experience with the customer. - Support client acquisition, cross-sell, and/or retention initiatives through providing tracking information as well as insights based on client escalation analysis. - Handle, resolve and track all client escalations determining root cause and reporting issues to manager to prevent future issues. - Review daily security (PTS, funds held) reporting from processing vendor. - Provide bank reference as appropriate and work with leadership as needed to approve release of funds and ticket limit increases. - Partner effectively with internal partners to validate success of processing relationship and provide process improvement guidance to enhance efficiencies to leadership. - Handle client service requests with efficiency and accuracy keeping the client’s needs in mind. - Review and analyze and action daily call reporting from vendor to verify procedures are being followed and clients’ needs were met, additional outreach to the client, if appropriate. - Speak with clients to assist with escalated issues to determine best next steps for client and resolve client issues. - Assist with equipment training and implementation for clients that have escalated through processing partner or internal partner. - Be point of escalation for Relationship Managers. - Handle communication around lease declinations, buy backs, DDA changes and managed client engagement to ensure merchant contacts vendor directly. - Create and deliver ad hoc report as requested and appropriate. Qualifications - Minimum 5+ years in financial services - Direct experience at an acquiring bank/acquirer/merchant services, with direct working experience or understanding from banking of merchant services - Card issuing experience, including customer support and servicing (preferred) - Experience in client escalation management - Experience in Healthcare vendor services (i.e., Guidehouse, Revspring, RMS, Zelis Payments, Etc.) (preferred) - Direct working experience or understanding of Payments / Embedded Banking (preferred) Requirements - Strong analytical skills, with excellent problem solving and quantitative skills. - Strong internal and external communication skills. - Organizational skills, including ability to prioritize work. - Must be able to handle fast paced, ever changing work environment. - Excellent time management skills. - Attention to detail. - A team player with proven ability to build strong collaborative relationships with internal partners. - Dedicated to exceeding the expectations of clients. - Ability to identify inefficient processes, recommend solutions. - An ability to change, influence others, and foster teamwork. - Proficiency with PCs and standard Microsoft Office software. Benefits - This position is eligible to earn a base salary in the range of $52,000.00 - $80,000.00 annually. - Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. - Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. Company Description KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems. Researches and resolves problems and errors which may include those related to fraud support and internet operations. Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures. Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues. Qualifications - High school diploma or equivalent - Typically, at least three years of Contact Center customer service experience, and has successfully completed and applied training for entry-level roles - Bilingual ability to read, write, and speak in business-level proficiency of KOREAN language and English Requirements - Effective problem-solving and negotiation skills - Ability to navigate multiple computer systems, applications, and utilize search tools to find information - Proven time management skills and ability to multitask - Experience interacting positively with unsatisfied customers - Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies - Proficient computer navigation skills using a variety of software packages including Microsoft Office applications Benefits - Healthcare (medical, dental, vision) - Basic term and optional term life insurance - Short-term and long-term disability - Pregnancy disability and parental leave - 401(k) and employer-funded retirement plan - Paid vacation (from two to five weeks depending on salary grade and tenure) - Up to 11 paid holiday opportunities - Adoption assistance - Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Works remotely under supervision of the Manager of Central Services and Implementation. Follows standard procedures to accomplish assigned tasks. Work within multiple HealthDirect facilities as directed by Manager. Has ability to communicate professionally via phone, email, and Teams. Responsible for all aspects related to entering the medication orders for various facilities. - Responsible for accurate data entry of patient profiles and medications - Responsible for all aspects related to entering medication orders for various facilities - Maintaining accurate information for patients and facilities - Responsible for billing and crediting each facility appropriately and accurately each month - Assist in new home setup and implementation across the region - Assist in orienting and training new employees - Work with the billing department to oversee the completion of individuals unbilled reports - Assign daily unbilled reports - Maintain and demonstrate top tier data entry production as determined by Manager - Helps in managing outside services that have an impact on HealthDirect customer service (ex. INFINX, SDS) - Responsible for completing all mandatory and regulatory training programs - Perform other duties as assigned Qualifications - High School Diploma or GED - AS Degree or Higher in Business Administration or related field - 2 years’ experience as a Long-Term Care Pharmacy Order Entry Technician required - Previously demonstrated top 5% data entry performance metrics - Registered with the State of Vermont as a Pharmacy Technician (for Vermont Employees) Requirements - Proficient with multiple remote technology (Framework LTC, QS1, ECM, Docutrack, Teams) - Strong communication skills - Outstanding customer service skills - Ability to work independently - Excellent organizational skills - Ability to multitask and prioritize - Broad knowledge of medications and physician orders - General computer and keyboarding skills - Strong leadership skills Special Conditions of Employment - Drug test - Initial and continuous exclusion and sanction/disciplinary monitoring - A verifiable, private, and quiet in-home workspace is required to ensure HIPAA compliance and to handle phone calls without interruption. - Demonstrate ability to hit and maintain key productivity measures as determined by Regional Manager of Operations