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Account Services Representative
Location
United States
Posted
88 days ago
Salary
0
No structured requirement data.
Job Description
Account Services Representative
U.S. Bank
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems. Researches and resolves problems and errors which may include those related to fraud support and internet operations. Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures. Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues. Qualifications - High school diploma or equivalent - Typically, at least three years of Contact Center customer service experience, and has successfully completed and applied training for entry-level roles - Bilingual ability to read, write, and speak in business-level proficiency of KOREAN language and English Requirements - Effective problem-solving and negotiation skills - Ability to navigate multiple computer systems, applications, and utilize search tools to find information - Proven time management skills and ability to multitask - Experience interacting positively with unsatisfied customers - Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies - Proficient computer navigation skills using a variety of software packages including Microsoft Office applications Benefits - Healthcare (medical, dental, vision) - Basic term and optional term life insurance - Short-term and long-term disability - Pregnancy disability and parental leave - 401(k) and employer-funded retirement plan - Paid vacation (from two to five weeks depending on salary grade and tenure) - Up to 11 paid holiday opportunities - Adoption assistance - Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Job Requirements
- High school diploma or equivalent
- Typically, at least three years of Contact Center customer service experience, and has successfully completed and applied training for entry-level roles
- Bilingual ability to read, write, and speak in business-level proficiency of KOREAN language and English
- Effective problem-solving and negotiation skills
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Proven time management skills and ability to multitask
- Experience interacting positively with unsatisfied customers
- Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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