Role Description We're partnering with a growing Australian MSP to find a highly organised Technical Scheduler to coordinate and manage the allocation of technical resources across onsite visits, project work, and scheduled technical tasks. This role ensures efficient utilisation of engineering resources while maintaining high service standards and meeting client expectations. The position sits between the service desk, project team, and field engineers, acting as the central point for planning and scheduling work. Key Responsibilities - Scheduling & Resource Coordination - Schedule onsite visits for engineers based on priority, location, and skillset. - Coordinate project-related work in alignment with project timelines and milestones. - Manage technician calendars to maximise utilisation and minimise travel time. - Ensure all scheduled work is properly assigned, documented, and tracked in the PSA system. - Workload & Capacity Management - Monitor team capacity and proactively identify scheduling conflicts or gaps. - Balance reactive (support) and proactive (project/maintenance) workloads. - Reallocate resources where required to meet SLAs and project deadlines. - Technical Task Coordination - Schedule and coordinate simple technical tasks such as: - Windows 11 upgrades - Patch management cycles - Device rollouts and replacements - Routine maintenance activities - Work with technical teams to ensure prerequisites and dependencies are met. - Communication & Stakeholder Management - Liaise with clients to confirm availability for onsite visits. - Communicate schedules clearly with technicians and project teams. - Provide updates on scheduling changes, delays, or conflicts. - Escalate risks or scheduling issues to the Service Manager or Projects Team. - Process & Documentation - Maintain accurate scheduling records within the PSA tool (e.g., ConnectWise, N-able, etc.). - Ensure all tickets and project tasks are correctly scheduled with appropriate time allocations. - Continuously improve scheduling processes and workflows. Qualifications - 3+ years of experience in a scheduling, coordination, or service desk role (MSP experience highly regarded). - Strong organisational and time management skills. - Ability to prioritise competing demands in a fast-paced environment. - Good understanding of IT services and common technical tasks. - Strong communication skills with both technical and non-technical stakeholders. - Experience with PSA/RMM tools (e.g., ConnectWise, Autotask, N-able) – desirable. Requirements - Highly organised and detail-oriented. - Proactive and able to anticipate scheduling challenges. - Calm under pressure and able to adapt quickly to changes. - Team-focused with a strong sense of accountability. - Commercially aware (understands billable time and utilisation). Benefits - HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents). - Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary). - Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more! Hiring Process & Terms - The hiring process will take place virtually. Only shortlisted applicants will be contacted within 24–48 hours of application. - Identification – Suitable candidates are identified and moved forward. - TA Interview – In-depth technical interview to evaluate role-related skills. - Client Interview – Final interview with the client. - Feedback and offer decisions are typically provided the day after the client interview. Let's Talk If you're thinking "this sounds like me," it probably is. Click apply. We can't wait to meet you!