• Facilitate the development of Business Continuity Plans (BCPs) for critical sites and functions, aligned with enterprise resilience goals. • Drive end-to-end supply chain resiliency planning by assessing threats, identifying risks, mapping value streams, and supporting strategies for high-priority operations. • Collaborate with Disaster Recovery teams to ensure application recovery aligns with business continuity objectives. • Integrate real-time risk intelligence into Segment and Function strategies to enable proactive risk management and faster response. • Prioritize and lead complex mitigation initiatives that reduce risk and align with business priorities. • Serve as a strategic advisor and trusted partner to Segment and Function leadership, guiding mitigation actions and influencing decisions on resilience investments and operational risk. • Support climate risk assessments focused on physical threats (e.g., extreme weather, flooding, wildfires) to critical sites and infrastructure, and lead segment mitigation strategies that enhance long-term operational resilience. • Participate and at times lead crisis response efforts, including coordination, mitigation, and post-event reviews. • Lead training and awareness efforts to build resilience capability and embed a culture of preparedness. • Collaborate with technology, data, and operations teams to enhance resilience tools, dashboards, and reporting for real-time visibility and program management. • Coordinate with the Resilience COE and Segment/Function stakeholders to uphold governance standards and contribute to the continuous improvement of the enterprise-wide resilience program. • Track and report on resilience KPIs, operational outages, and other metrics to measure progress and support continuous improvement.

WHO WE ARE Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com. THE ROLE We are looking for an ambitious trader with a proven track record of success in all aspects of programmatic campaign management, from trafficking and optimization to strategic guidance. As both a strategic leader and a hands-on trader, you will own media decision-making to ensure the success of your campaign portfolio. This is a senior media execution role that requires close collaboration with other supporting traders and Client Success teams. In addition to making in-platform optimizations, you will provide strategic direction to various internal teams and participate in client conversations when media expertise is needed. The ideal candidate combines trading expertise, analytical acuity, and strong communication skills to consistently exceed campaign goals and help stakeholders understand how media drives business outcomes. You will have significant autonomy and support to help you thrive at Zeta. Depending on your location, this role could be hybrid (NYC, Nashville, LA, San Francisco, Miami) or remote. Responsibilities: - Deploy and optimize DSP budgets across programmatic channels, delivering market-leading performance for your campaign portfolio. - Oversee a team of traders to drive performance, accuracy, and accountability at scale. - Partner with Client Success and Analytics teams to align client needs with our media approach. - Ensure minimal errors in tagging, targeting, and pacing. - Consistently exceed campaign objectives while identifying margin expansion opportunities. - Provide clear optimization notes and forward-looking guidance to internal and client partners. - Master internal systems and tools for order management and internal communications. Requirements: - 5+ years of hands-on experience with a major DSP, such as Xandr, DV360, The Trade Desk, Viant, Yahoo, or Amazon DSP - Management experience in a programmatic media role - Knowledge of CM360, rich media vendors, site pixels, and web debugging tools - Understanding of media metrics and KPIs such as CPM/dCPM/CPA/CPCV/CPLPV and attention - Demonstrated track record of effectively optimizing to goals - Deep knowledge of auction mechanics, supply, and the broader programmatic ecosystem - Demonstrated analytical ability and an extreme attention to detail - High proficiency in MS Excel BENEFITS & PERKS - Unlimited PTO - Excellent medical, dental, and vision coverage - Employee Equity - Employee Discounts, Virtual Wellness Classes, and Pet Insurance And more!! SALARY RANGE The salary range for this role is $110,000 - $140,000, depending on location and experience. PEOPLE & CULTURE AT ZETA Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression. We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/ ZETA IN THE NEWS! https://zetaglobal.com/press/?cat=press-releases #LI-MR1 #LI-Remote

Role Description The Director of Marketing Operations is a senior managerial role responsible for the strategy, architecture, and execution of RWS’s global marketing operations function. This role is critical to elevating how marketing operates, owning the end-to-end marketing systems stack, data integrity, process design, and performance measurement that underpin demand generation, lifecycle marketing, and revenue growth. As the functional owner of HubSpot, the Director of Marketing Operations ensures that marketing execution is scalable, measurable, and tightly aligned with sales and revenue teams. This role leads and develops the Marketing Operations team, sets best practices, and acts as a strategic partner to GTM teams. This role will help transform marketing operations from executional support into a high-impact, insight-driven, and revenue-enabling function. Key Responsibilities - Marketing Operations Strategy & Leadership - Own and define the global Marketing Operations strategy, roadmap, and operating model - Build, lead, and develop a high-performing Marketing Operations team - Establish clear roles, responsibilities, and governance across marketing systems and processes - Act as a senior advisor to Marketing leadership on data, systems, attribution, and performance - Drive continuous improvement, scalability, and operational excellence across marketing - Marketing Technology & Systems Ownership - Serve as the global owner and subject-matter expert for HubSpot and Marketing owner for Salesforce - Architect and maintain a best-in-class marketing automation and CRM ecosystem - Ensure seamless integration between HubSpot, Salesforce, and adjacent tools (data, enrichment, analytics, intent, BI) - Lead system configuration, optimisation, and advanced functionality (automation, workflows, custom objects, integrations) - Partner with IT and RevOps to ensure security, scalability, and system reliability - Lead Management, Lifecycle & Process Design - Own end-to-end lead, contact, and account lifecycle design across marketing and sales - Define and govern lead scoring, routing, qualification, and handoff processes - Ensure consistent lifecycle definitions (MQL, SQL, SAL, pipeline stages) across teams - Optimise marketing contribution to pipeline velocity and conversion - Design processes that support ABM, enterprise buying groups, and long sales cycles Qualifications - Previous strong experience in Marketing Operations or Revenue Operations leadership - Deep, hands-on expertise in HubSpot and Salesforce at enterprise scale - Proven experience owning marketing systems architecture and integrations - Strong understanding of B2B demand generation, lifecycle marketing, and ABM - Demonstrated experience leading and developing teams - Advanced knowledge of attribution, reporting, and pipeline analytics - Experience partnering with Sales, RevOps, and Finance leadership - Strong process design, problem-solving, and systems-thinking skills Requirements - Experience operating in complex, global, or matrixed organisations - Exposure to enterprise sales cycles and multi-stakeholder buying groups - Experience scaling marketing operations functions during growth or transformation - Familiarity with BI tools, data warehouses, and advanced analytics Behaviours & Mindset - Strategic thinker with strong execution discipline - Highly credible with senior stakeholders and executives - Commercially minded and revenue-focused - Calm, structured, and decisive in complex environments - Detail-oriented without losing sight of the bigger picture - Collaborative, enabling, and people-first leader - Passionate about building scalable systems that drive real outcomes Benefits - Inclusive work environment that celebrates diversity - Opportunities for personal and professional growth - Commitment to equal employment opportunity Company Description RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

• Lead, coach, and develop a team of RAMs, including hiring, onboarding, coaching, performance management, and career development • Work in the field with all team members to develop and maintain account management skills, business acumen, product knowledge, and capabilities needed for successful performance and development • Ensure team completes full Account Management curriculum training, as well as Retail Pharmacy specific training • Train and coach team on appropriate use of internal data dashboards and reports to assess business potential and impact • Train team to compliantly share approved externally facing data with Retail Pharmacy Field Leaders