Job Description and Requirements The Consumer Lending Representative will have the ability to work from home after a period of training and performance evaluations (time frame may vary). Training will take place at the RBFCU Administrative Service Center: 1 IKEA-RBFCU Pkwy., Live Oak, Texas 78233. Applicants who work from home must reside within the State of Texas and have the capability of performing all of the work from their home in Texas. To successfully work from home, employees must have access to a minimum internet connection as noted by RBFCU. - Must have a reliable home internet provider to hard wire a connection to (Ethernet cable provided). - Must be able to provide a workspace at home that is safe, suitable for work, and within a distraction free environment. Bilingual in Spanish and English? Candidates can earn an additional $2.00 differential upon the successful completion of the RBFCU Bilingual Spanish/English certification. As a Consumer Lending Representative, you will be the dedicated professional assisting members and prospective members who are seeking consumer loans through primarily inbound channels (phone and video chat). You’ll provide exceptional service while you process and finalize a variety of consumer loans, and you’ll engage with our members and prospective members to build relationships, utilize your problem-solving skills to identify needs, and educate them on products and services that will improve their financial well-being and quality of life. You’ll have the opportunity to demonstrate your initiative and learn and grow with our Path to Promotion and award-winning Learning and Development program. If you have a passion for helping others, a career with RBFCU may be just for you. Essential Functions and Responsibilities: - Fulfill member and prospective member loan applications and inquiries and finalize/fund various types of consumer lending loans. - Provide enthusiastic, professional, quality, prompt and courteous service to members and others as appropriate. - Discuss and recommend products and services to meet the needs of the member and the mission of RBFCU. - Process paperwork, and collect fees required to complete title work. - Inform members of loan decisions and provide information for ancillary loan products. - Maintain current working knowledge of RBFCU policies and procedures and regulatory laws. - Include appropriate people in decision-making process and make timely and informed decisions. - Accept responsibility, follow through on commitment, and react well under pressure. - Strive to meet or exceed department standards. - All other duties as assigned (Note: essential functions and responsibilities may change, or new ones may be assigned at any time with or without notice). Requirements: - High School Diploma or G.E.D. - A minimum of 9 months financial institution experience or 2 years customer service experience - Must be proficient in utilizing PC, software, Microsoft applications, and other office equipment (type 25 words per minute and 10 key by touch) - Possess excellent organizational, time management, and interpersonal skills - Ability and desire to work well in a team environment and develop strong working relationships with external parties - Must be able to work a flexible Monday-Saturday schedule (Hours of operation: Monday - Friday 8:00 a.m. - 6:00 p.m. and Saturday 8:30 a.m. - 4:00 p.m.) Preferred: - Bilingual (English/Spanish) All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

• Responsible for managing inbound calls throughout your entire shift • Effectively utilize multiple tools and more than ten systems to accurately and efficiently assist travelers • Handle emails and process requests while multitasking in a fast-paced environment • De-escalating challenging calls • Collaborating with the team

Role Description ¿Tienes experiencia en ventas y te apasiona ofrecer soluciones a las personas? ¡Esta es tu oportunidad para crecer con una de las compañías líderes en Call Center! Qualifications - Experiencia mínima de 6 meses en áreas comerciales de call center o presencial, de preferencia en ventas de seguros (certificada). - Bachiller Culminado. - Ganas de aprender y crecer profesionalmente. - Actitud proactiva y orientada a resultados. Requirements - Una vez apruebes la entrevista, se inicia el proceso de contratación. Benefits - Horarios: Lunes a Viernes de 07:00 am a 18:00 pm y sábados de 8:00 am a 14:00 pm. Jornada semanal de 44 horas. - Salario Básico: $1.750.905 + $249.095 Subsidio de transporte + atractivas comisiones sin techo + todas las prestaciones de ley. - Comisiones Promedio de $400.000, por cumplimiento de metas de venta y objetivos. - Crecimiento Profesional: Oportunidades de desarrollo dentro de una empresa sólida y en expansión. Company Description ¡No dejes pasar esta oportunidad de ser parte de INTELCIA! 🚀 ¡Te esperamos para que hagas parte de nuestro equipo!

• To provide inbound or outbound non-promotional disease state related education and/or support to identified customers as directed by the client company • To provide therapy education and support • To collect, confirm and enter demographic data into the designated Client Relationship Management system (CRM) for program enrollment and program documentation, as required • Maintaining excellent quality and provide superior customer service while adhering to program call guides, talking points, FAQs. • To use only approved materials provided by Inizio or by the client, without changing, copying, or distributing the information • To attend and successfully complete all trainings, courses and related competency assessments per the program requirements within an appropriate standard and specified timeframe • Complete all required administrative responsibilities within the deadlines required for the program, and Inizio Engage. e.g. computer updates, emails, and time reporting • Attend local and national program meetings and/or conferences, as required and if possible • Adhere to all company and client policies, procedures and training requirements • Perform other reasonable duties as requested • Must safeguard patient privacy and confidentiality in remote setting by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA) including call monitoring of Inizio Engage staff to ensure they are adhering to this requirement set forth by US Department of Health and Human Services • Return and maintain all company equipment and materials according to company instructions