Overview Carenet Health is not authorized to hire in certain states due to internal business considerations: CA, CO, NY, NJ, NV, OR, WA, MD, RI, WV, AK, HI, CT, DE, VT, or Puerto Rico At Carenet, we foster collaboration, creativity and innovation. Our promises to our team members include empowering growth through trust, opportunity and accountability. We are looking for people who want to work with an entrepreneurial spirit and deliver market-leading performance! If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient focused and enjoys interacting with patients, patient representatives, providers, pharmacies and more, then this may be the position for you. Did we mention this was a remote, work from home position? Responsibilities Some of what you will be doing: - Enjoy making outbound calls and reaching out to patients, members, and customers - Outreach to patients to schedule appointments for preventative health screenings, assess for high risk or other healthcare appointments - Have a passion for helping patients make decisions that will enhance their healthcare experience - Make welcome calls and assist members and patients with benefits and insurance information - Outbound calls to conduct surveys - The best part, you will be making a difference in someone’s life! How to thrive when working at home: - Safety - Choose a consistent work area/office - Make your area physically safe - Stay organized - Personalize your desk! - Security - Privacy matters - Keep it quiet - remember, we are dealing with patients! - Protect your computer - Support - Communicate - We coach and focus on your performance - Quality matters - Success - Get ready for work! - Prepare yourself mentally - Use your resources - On your break, get outside once in a while Why Carenet? For more than 30 years, Carenet Health has pioneered advancements for an experience that touches all points across the healthcare consumer journey. In fact, we interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes. From best-in-class clinical expertise to personalized and automated solutions, we integrate the power of human touch with data-driven technology in our mission to make healthcare better for all. . Qualifications We want you to be successful, so these are some of the qualifications required: - High School Diploma or General Education Degree (GED) required - Strong computer experience (data entry, screen navigation, keyboarding), - Experience with Microsoft Outlook (email) and Word - Excellent customer service skills - Ability to adhere to daily schedules and duties - Excellent oral and written communication skills - Excellent demonstration of caring and compassion - Bilingual in English and Spanish - Able to provide 2 monitors at least 22 inch with HDMI and Display ports Compensation & Benefits At Carenet Health, we value the expertise and dedication of our team members, and we are committed to offering an appealing compensation package. The wage for the Healthcare CSR role is $15.50 per hour. In addition, we offer a comprehensive benefits package that includes health, dental, and vision insurance, a 401(k) plan with company match, paid time off (PTO) and holidays, flexible spending accounts (FSAs), employee wellness programs, and career development opportunities. Additional Information Note: Completion of assessments may be required before an applicant can move forward. Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination. Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal. Req#: 5210 #INDBilingual

Overview Carenet Health is not authorized to hire in certain states due to internal business considerations: CA, CO, NY, NJ, NV, OR, WA, MD, RI, WV, AK, HI, CT, DE, VT, or Puerto Rico At Carenet, we foster collaboration, creativity and innovation. Our promises to our team members include empowering growth through trust, opportunity and accountability. We are looking for people who want to work with an entrepreneurial spirit and deliver market-leading performance! If you are passionate about healthcare and supporting patients with their healthcare needs, empathetic, patient focused and enjoys interacting with patients, patient representatives, providers, pharmacies and more, then this may be the position for you. Did we mention this was a remote, work from home position? Responsibilities Some of what you will be doing: - Enjoy making outbound calls and reaching out to patients, members, and customers - Outreach to patients to schedule appointments for preventative health screenings, assess for high risk or other healthcare appointments - Have a passion for helping patients make decisions that will enhance their healthcare experience - Make welcome calls and assist members and patients with benefits and insurance information - Outbound calls to conduct surveys - The best part, you will be making a difference in someone’s life! How to thrive when working at home: - Safety - Choose a consistent work area/office - Make your area physically safe - Stay organized - Personalize your desk! - Security - Privacy matters - Keep it quiet - remember, we are dealing with patients! - Protect your computer - Support - Communicate - We coach and focus on your performance - Quality matters - Success - Get ready for work! - Prepare yourself mentally - Use your resources - On your break, get outside once in a while Why Carenet? For more than 30 years, Carenet Health has pioneered advancements for an experience that touches all points across the healthcare consumer journey. In fact, we interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes. From best-in-class clinical expertise to personalized and automated solutions, we integrate the power of human touch with data-driven technology in our mission to make healthcare better for all. . Qualifications We want you to be successful, so these are some of the qualifications required: - High School Diploma or General Education Degree (GED) required - this will be verified during background check - Strong computer experience (data entry, screen navigation, keyboarding), - Experience with Microsoft Outlook (email) and Word - Excellent customer service skills - Ability to adhere to daily schedules and duties - Excellent oral and written communication skills - Excellent demonstration of caring and compassion - Able to provide 2 monitors at least 22 inches with HDMI and Display ports Compensation & Benefits At Carenet Health, we value the expertise and dedication of our team members, and we are committed to offering an appealing compensation package. The wage for the Healthcare Customer Service Rep is $15.00 per hour. In addition, we offer a comprehensive benefits package that includes health, dental, and vision insurance, a 401(k) plan with company match, paid time off (PTO) and holidays, flexible spending accounts (FSAs), employee wellness programs, and career development opportunities. Additional Information Note: Completion of assessments may be required before an applicant can move forward. Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination. Carenet Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. Please note that we are not accepting resumes for this position from external staffing agencies or recruiters. To be considered for this role, please submit your application directly through our official career portal. Req#: 5209 #INDNONC

Outbound Call Specialist/Customer Care Representative Who we are AudioNova is part of international hearing healthcare innovator, Sonova. We are a team on a mission to help people enjoy the delight of hearing. With over 400 locations across the US, our healthcare experts provide hearing solutions to our patients to ensure they enjoy a life without limitations. Salary: $18/hr. + opportunity for Individual and Team based bonuses Monday-Friday, 40 hours per week This position requires the ability to make 130-150 outbound calls daily. The role also includes the use of customer management software to manage and track the results of your contacts and different types of lead sources. The role requires a disciplined and organized approach using compassion, active listening, understanding and open ended inquiries to yield the best performance and results To be considered for this role: · One year call center experience & upselling · Comfortable with fast paced inbound and outbound calls (130-150 per day) · A dedicated (quiet) work from home environment · Must provide your own WiFi Responsibilities - Outbound calling on assigned warm and new potential leads - Scheduling patient appointments using a call script for multiple types of leads - Collect, record, and accurately maintain pertinent consumer information, using a Customer Relationship Management (CRM) system - Answer return inbound calls as needed after initial outbound contact - Maintain quality service by following organizational standard operating procedures - Maintain and exceed daily, weekly and monthly appointment (conversion) quotas - Take inbound call overflow as needed to maintain overall Contact Center client service levels - Learn and understands basic industry knowledge and vernacular, including measures such as building a product knowledge base around various hearing improvement solutions offered by our Company - Collaborate with Patient-Facing Clinical staff and hearing care professionals - Demonstrate professional phone etiquette and courtesy when interfacing with patients, clients, and co-workers - Contribute to the development and growth of the Contact Center by sharing ideas, assisting in related projects, and helping resolve problems and/or improve productivity - Other duties as assigned General Skills and Attributes: - 6+months established inside sales and Call Center experience - Target driven and goal oriented - Comfortable with making an average of up to 150 sales calls per day to cold and warm leads - Excellent interpersonal communication skills - Ability to manage time effectively while multitasking in a fast-paced environment - Effectively manage objection and rejection - Professional telephone etiquette skills - Highly motivated with a willingness to be coached - Strong problem-solving and organizational skills - Intermediate MS Word and Excel working knowledge - Proficient order entry speed Education: - High School diploma or equivalent required What We Offer: · Medical, Dental, Vision Coverage · 401K with a Company Match · FREE hearing aids to all employees and discounts for qualified family members · PTO and Holiday Time Benefits: - 401(k) - 401(k) matching - Dental insurance - Health insurance - Paid time off - Vision insurance - Work from home Experience: - Call center: 1 year (Required) - Upselling: 1 year (Required) Work Location: Remote

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. Job title: Enrollment Specialist - Care Coordinator Job Description: The Sagility Team is currently hiring a talented Care Coordinator. In this non-clinical role, you will deliver exceptional quality and service to all patients and other customers through a constant pursuit of excellence and respect for every individual. Education: High School Diploma or equivalent required Experience: - Minimum 1-year experience working in an office setting as a receptionist, telephone customer service representative, or telemarketing representative required. Direct experience in a telehealth support function preferred. - Good communication skills via telephone with members, customers, peers and superiors - Experience working in a medical setting preferred. Mandatory Skills: - Excellent interpersonal skills - Ability to understand and interpret policy provisions. - Ability to learn and demonstrate product knowledge - Accurately enter information into a computer while talking with a customer - Problem solving skills - Proficient computer skills - Demonstrate empathy - Strong member advocate: willing to go above and beyond normal responsibilities to provide the best service possible - Ability to assist members in navigating the healthcare system and community-based resources - Culturally sensitive and competent for assigned membership - Strong organizational skills; ability to multi-task and be nimble - Ability to work remotely - Ability to determine when to escalate issues appropriately and in a timely manner Roles & Responsibilities: - Work in multiple products conducting outbound call projects to members for enrollment purposes, customer satisfaction surveys, and other outbound projects - May work in multiple products receiving inbound calls from members, physicians, clients and others to - Process requests per Sagility LLC policies and guidelines - Routes messages to appropriate nurses and makes pertinent notes in patient charts when necessary. - Ensure that notes are clear and timely - Use applications according to policies and guidelines to ensure quality delivery of services. - Maintains a mutually effective working relationship with callers, physician offices, clients, team members, supervisors, and internal customers - Maintains confidentiality of all patients according to HIPAA standards. - Collects and validates patient demographic information including insurance type and patient contact information - Obtains pre-certification or authorization numbers if necessary for referral - Regular, reliable attendance and timeliness - Other duties as assigned - Reliable high speed internet The above statements are intended to indicate the general nature and level of work being performed by employees within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job. Employees in this job may perform other duties as assigned. Salary: $19.00 hourly Sagility Offers Competitive Benefits Including: - Medical - Dental - Vision - Life Insurance - Short-Term and Long-Term Disability - Flexible Spending Account - Life Assistance Program - 401K with employer contribution - PTO and Sick Time - Tuition Reimbursement - Daily Pay Join our team, we look forward to talking with you! An Equal Opportunity Employer/Vet/Disability Location: Work@Home USAUnited States of America