• Lead the design of scalable, fault-tolerant and self-healing systems in a multi-region AWS environment. • Define and track Service Level Objectives (SLOs) and Service Level Indicators (SLIs) to drive architectural decisions and error budget policies. • Conduct blameless post-incident reviews to uncover systemic root causes and implement long-term preventive measures. • Identify patterns of manual work and lead the development of internal tools/automation to permanently eliminate them. • Develop and maintain automated runbooks and playbooks for common operational tasks and complex incident response. • Shift from simple monitoring to deep observability, ensuring high cardinality data leads to proactive actionable insights. • Proactively identify and mitigate operational risks through chaos engineering and architecture reviews. • Work with software engineers to design systems for reliability, scalability, and maintainability from the early stages of the SDLC. • Continuously evaluate and optimize system performance, capacity, and cost efficiency. • Beyond just participating, you will refine the on-call experience to reduce alert fatigue, improve MTTR, and ensure sustainable rotation health.

• Provide strong leadership, mentoring, and sound judgment as the Reliability Engineering lead on your team. • Design and maintain autonomous systems for building, deploying, testing, and operating all Filevine products. • Act as the authoritative voice of reliability across the full software development lifecycle (SDLC). • Monitor, aggregate, dashboard, and alert on software/infrastructure events to ensure visibility and fast response. • Continuously enhance CI/CD pipelines, automation scripts, playbooks, and tools to streamline processes and reduce resolution time. • Proactively identify and resolve gaps in system availability, performance, and security while defending overall security posture. • Document processes, architecture, procedures, and best practices; research, adopt, or build reliable tools to boost engineer productivity. • Collaborate within your team (or independently), mentor junior engineers, participate in 24/7 on-call rotation for production support and emergency response, and communicate clearly with technical and management stakeholders.

**Responsibilities:**** • Build and maintain CI and CD pipelines that support OpenShift workloads** • Manage OpenShift clusters, including deployment, upgrades, scaling, logging, and monitoring** • Automate everything possible using tools like Ansible, GitOps workflows, or scripting languages** • Troubleshoot cluster, container, and pipeline issues across the full stack** • Work with development teams to containerize apps and optimize performance** • Implement security best practices for OpenShift and Kubernetes environments** • Maintain strong documentation around workflows, pipelines, and cluster operations** • Improve reliability, resiliency, and performance of platform services

We are looking for a DevOps Engineer who knows OpenShift inside and out. This role focuses on building, automating, and supporting containerized applications in a fast-paced environment. You will work with developers, architects, and operations teams to keep everything running smoothly while improving how we ship and manage code. Responsibilities: • Build and maintain CI and CD pipelines that support OpenShift workloads • Manage OpenShift clusters, including deployment, upgrades, scaling, logging, and monitoring • Automate everything possible using tools like Ansible, GitOps workflows, or scripting languages • Troubleshoot cluster, container, and pipeline issues across the full stack • Work with development teams to containerize apps and optimize performance • Implement security best practices for OpenShift and Kubernetes environments • Maintain strong documentation around workflows, pipelines, and cluster operations • Improve reliability, resiliency, and performance of platform services