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Canopy

The first smart security camera for your pickup truck 🚨 Backed by Ford 🛻

Technical Program Manager, Quality and Release

Technical Program ManagerTechnical Program ManagerOtherRemoteMid LevelTeam 51-200H1B SponsorCompany SiteLinkedIn

Location

Michigan

Posted

154 days ago

Salary

$76.9K - $106.1K / year

Seniority

Mid Level

2 yrs expEnglishIoT

Job Description

Technical Program Manager, Quality and Release

Canopy

• Lead the end-to-end software release lifecycle across firmware, app, cloud, platform services, and external partner systems ensuring compatibility, reliability, high-quality, and well-communicated rollouts. • Drive product quality and release reliability by defining and enforcing release criteria, gates, approval processes, and coordinating cross-team testing and readiness. • Create, track, and analyze key KPIs including pre- and post-deployment metrics to monitor release performance, identify trends, and inform continuous improvement. • Manage on-call and incident processes, including escalations, SLAs, and post-incident reviews, while coordinating with all Customer Care tiers for effective resolution. • Monitor release health in real time and lead rapid triage and rollback/mitigation decisions when necessary. • Maintain transparent communication on release status, risks, and outcomes to leadership and stakeholders. • Continuously improve release, support, and incident processes through documentation, change logs, release notes, release process automation, and operational excellence initiatives.

Job Requirements

  • 2–5 years of experience in Technical Program Management, Release Management, or a related technical operations/support coordination role.
  • Strong organizational and communication skills, with a bias for action and an ability to drive clarity during fast-moving release cycles and support incidents.
  • Solid expertise with program and release management methodologies, including managing cross-functional readiness, risk, and quality gates.
  • Proven ability to manage multiple concurrent releases and operational workflows in a high-paced engineering environment.
  • Familiarity with Agile development practices, Jira, CI/CD pipelines, and standard software deployment and support processes.
  • Comfort with data-driven decision-making, including analyzing release metrics, incident trends, and support data to identify risks and improvement opportunities.
  • Experience with IoT, connected devices, or hardware-software systems.

Benefits

  • Comprehensive medical benefits coverage, dental plans and vision coverage.
  • Health care and dependent care spending accounts.
  • Employee and Family Assistance Program (EAP).
  • Employee discount programs.
  • Retirement plan with a generous company match.
  • Generous Paid Time Off, Sick, and Holidays
  • Family Leave (Maternity, Paternity)
  • Short- and long-term disability
  • Life insurance and accidental death & dismemberment insurance

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