• This role leads a portfolio of programs that unify Availability, Commissioning, Ops, and Design to turn events into operational and engineering improvements. • Scope of Programs Post Event Action Item Closure drive findings to closure after incidents/events and verify sustained fixes. • Continuous Design Improvement ensure lessons learned during the operational cycle of a data center flow back into design standards and specifications. • Commissioning Handover establish and manage the structured handover of open items and risks. • Event Role Definition codify roles/responsibilities and decision paths during events. • Reporting & Governance manage recurring reports and reviews that demonstrate SLA compliance to customers. • Program Leadership & Execution Build and manage detailed program plans, roadmaps, and backlogs; set milestones, dependencies, and measurable outcomes. • Develop dashboards and reporting. Run weekly/biweekly cadences (standups, risk reviews, stakeholder syncs) and quarterly business reviews; publish clear status, decisions, and blockers. • Anticipate bottlenecks; drive escalation paths and tradeoffs between reliability, schedule, and cost; maintain a prioritized risk/issue register.

• Lead programs that span multiple business and engineering groups, ensuring Finance, Accounting, Tax, and FinTech requirements are represented and prioritized. • Own and drive roadmap execution for Finance Technology, partnering closely with senior leaders across organizations. • Participate in and lead Agile teams, ensuring functional and technical requirements are well understood, documented, and validated. • Engage deeply with ERP and revenue systems such as Workday, Zuora Billing, and Zuora Revenue, especially in areas related to AR, AP, billing, revenue recognition, tax, and integrations. • Facilitate design discussions and guide teams through decision-making that balances technical constraints with financial accuracy and compliance obligations. • Develop, write, and maintain clear narrative documents for executive consumption, including status updates, program proposals, and risk assessments. • Identify risks early, create mitigation plans, and ensure accountability across cross-functional partners. • Support compliance-driven initiatives, including SOX controls, audit requests, financial close processes, and system governance. • Build trusted relationships across Product, Engineering, Accounting, Tax, Finance, and FinTech to ensure coordinated delivery.

Role Description We’re excited to be supporting our client, a leading technology company. As a Project Manager, you are the vital connection between cutting-edge creative vision and technical feasibility. You will be a hands-on builder and leader, with a strong focus on designing and rapidly prototyping innovative, interactive experiences that bring marketing strategies to life. You will manage the roadmap for our "Brand Infrastructure"—building self-serve tools (such as logo generators or asset creators) that enable markets to scale ideas with creative integrity. You possess the creative technical literacy to not only assess feasibility but to build high-fidelity, quick prototypes, complemented by the project management skills to ensure we deliver impactful products that function effectively. This is an ideal role for someone who is looking for a creative technologist-like role where you can understand app development and creative processes. This role requires you to work in an APAC-friendly time zone, starting at 5:30 a.m. IST. - AI Prototyping: Utilise Google AI Studio, Vertex AI Agent Builder, and Canvas, etc., to proactively design, build, and deploy lightweight marketing utilities and interactive experiences (e.g., simple localisation web apps, creative asset generators) that streamline creative production and speed up daily workflows. - Interactive Program Management: Manage the end-to-end roadmap and vendor relationships for marketing tools (e.g., Event-in-a-Box microsites, Social Asset Generators) and interactive assets (e.g., webgames), ensuring creative vision is maintained through technical implementation and delivered on time and within budget. - Rapid Prototyping and Concept Validation: Translate abstract marketing concepts and design briefs into tangible, functional prototypes to test technical feasibility, gather stakeholder feedback, and accelerate the decision-making process for full-scale development. - Knowledge Infrastructure: Collaborate with the Insights & Thought Leadership team to develop and maintain the technical aspects of a claims database, ensuring the infrastructure supports the insights' needs. - Creative Workflow Optimisation: Identify friction points in creative and operational processes and implement technical automations and simple tooling (e.g., connecting APIs between tools) to eliminate manual administrative and production tasks. - Roadmap Owner: Own the delivery timeline for all technical projects, ensuring that requirements are clear, stakeholders are updated, and bottlenecks are identified and removed. Qualifications - BA/BS degree or equivalent experience - 5+ years of experience in Program Management, Interactive Production, or Product Management - Experience managing the development of web applications, interactive sites, or internal tools from conception to launch - Strong technical literacy and creative problem-solving skills—you can read API documentation, understand CMS structures, and speak the language of engineering vendors, but your focus is on creative application and rapid prototyping - Entrepreneurial attitude with a track record of "shipping" products and a portfolio of creative-technical projects - Demonstrated experience building simple applications or workflows using Google AI Studio, Gemini API, or Vertex AI. Understand the capabilities of current LLMs and how to apply them - A track record of identifying a process problem and building a tool or interactive experience (No-Code, Python, or GenAI) to fix it - Exceptional verbal and written English communication and presentation skills Requirements - Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email. If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles! - By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Program Manager – Engineering Quality and Reporting Systems will lead the development, implementation, and continuous improvement of engineering measurement systems. The Program Manager serves as the central coordinator between Engineering, Quality, Manufacturing, and Supply Chain to define, monitor, and improve the key performance indicators (KPIs) that drive design and product quality, on-time delivery, and Design for Manufacturability. Key Responsibilities - Engineering Quality Program Leadership - Develop and execute the engineering quality metrics program across all product lines (e.g., switchboards, MV MetalClad Switchgear, control panels, Power Distribution Units). - Standardize processes for capturing and reporting engineering and product quality data across design and production sites. - Manage cross-functional initiatives to reduce quality issues and improve product reliability. - Quality Metrics Development & Reporting - Define, establish data sources for, track, and maintain KPIs such as: - Design defect density and engineering change order (ECO) rework rate - Field failure rate (MTBF / MTTR) and warranty claim trends as a result of design issues - First-pass yield (FPY) and end-of-line test performance - Corrective and preventive action (CAPA) closure time - Supplier quality performance for critical electrical components - Partner with Data & Analytics team to develop automated dashboards and reports (e.g., Tableau) for leadership visibility to drive better business decisions. - Serve as the product owner for engineering data products. - Support data quality, governance, and documentation for engineering metrics. - Root Cause Analysis & Continuous Improvement - Drive structured problem-solving (8D, A3, DMAIC) for design quality issues. - Collaborate with electrical, mechanical, and process engineering teams as well as with manufacturing and field service teams to identify recurring issues and implement design-for-quality (DFQ) principles. - Work with Quality Team to coordinate reliability and validation testing to verify corrective actions and ensure long-term durability. - Standards, Compliance, and Auditing - Ensure engineering processes align with industry standards and certifications such as UL, IEEE, ISO 9001, and ANSI requirements. - Support internal and external quality audits; maintain documentation required for compliance and product certification. - Support Quality Department in making control plans related to engineering and design deliverables. - Define Design Failure Mode and Effect Analysis (DFMEA) to identify risk and help engineers to understand and mitigate risk in the design phase. - Cross-Functional Collaboration - Partner with Engineering to design and validate for manufacturability and serviceability. - Manufacturing to ensure feedback loops from production quality metrics to design teams and to help produce consistent data inputs where they do not exist. - Field Service & Warranty to integrate customer feedback into continuous improvement cycle and to drive factor escapes toward zero. - Change Management & Training - Champion Engineering Quality Review Board, holding regular meetings with engineering and external stakeholders where we present and review KPI’s. - Lead cultural adoption of data-driven decision-making and proactive quality management within engineering. - Conduct training for engineers and technicians on metrics interpretation, root cause tools, and reliability engineering concepts. Qualifications - Bachelor’s degree in Electrical, Mechanical, or Industrial Engineering (Master’s preferred). - 7+ years in engineering, manufacturing, or quality leadership roles in power distribution equipment, electrical assemblies, or industrial systems manufacturing. - Demonstrated success implementing engineering quality systems or performance dashboards. - Familiarity with power distribution components (switchgear, MCCs, breakers, relays, busbars, etc.). - Proficiency in data visualization (Power BI, Tableau) and statistical tools (Minitab, JMP). - Able to handle a chaotic and fast-paced working environment and to drive transformative organizational change. - Understanding of reliability analysis, DFMEA, PFMEA, and SPC. - Excellent communication and stakeholder management skills across technical and executive levels. - Ability to influence cross-functional teams and manage complex, multi-site improvement programs. Requirements - The salary range for this role is $124,800-$189,280 per year, based on location, experience, and qualifications. Benefits - Comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success.