• Work with the customer Account Executive, Sales Specialist, and Solution Architect to identify challenges and blockers to adoption of OpenShift or OpenStack as an infrastructure platform, as well as consumption within new and existing customer accounts. • Interface with regional sales engineering for account planning and GTM as needed. • Plan, design and execute tailored solutions which will effectively address the above, leveraging additional support and resources from Red Hat as required. • Identify and partner with customer champions, acting as an advocate within both their line-of-business and application development teams, as well as within Red Hat. • Work closely with the product team, providing feedback on both the services and underlying platforms they are running on. • Assist leadership with evolving our Go-To-Market strategy for OpenShift on bare metal adoption, including OpenShift Virtualization and OpenStack. • Based on your first-hand customer experience, work in close coordination with the business development and technical pre-sales teams responsible for our strategic cloud provider and ISV partnerships to identify potential for repeatable and scalable go-to-market offerings. • Facilitate pre and post-sales activities including technical deep dives, proofs of concept, “bake-offs,” internal “DevOpsDays” events, virtualization roadshows, application portfolio reviews, etc. • Execute community outreach and customer advocacy activities.

About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services. Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy: - Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S. - Continuous professional growth and leadership opportunities. - Health, wellness, and financial benefits to offer peace of mind to you and your family. - World-class facilities and the technology you need to thrive – in our offices or yours. Job Summary The Presales Solutions Architect – Platforms will be a customer-facing platform architecture expert. They will take a consultative approach to container, automation, and platform engineering initiatives and have a holistic understanding of modern application platforms, DevOps practices, and ecosystem technologies that enable business outcomes.   The Solutions Architect will also develop and deliver new offerings to address customer requests and opportunities. This remote position may be required to report to the office in Austin, Texas, as required for business needs and as determined by SHI management. Role Description - Collaboration with multiple layers of contacts within client organizations, including but not limited to CIO, CTO, Platform Engineering, SRE, Developer teams, and procurement to strengthen our overall customer relationship and better understand the goals and objectives they are trying to achieve. - Lead customer technical conversations presales engagement and own the technical strategy, execution, and opportunity through the sales cycle - Design and sell platform and hybrid cloud solutions across on-premises and hybrid environments, including software and infrastructure, leveraging OEM and thirdparty technologies aligned to customer outcomes. - Understand the company’s services offerings in all solution practice areas by attending company training and expanding knowledge through self-study. - Educate sales teams on container, automation, platform architecture and hybrid cloud solution selling, and key technologies through 1x1, team, and company training. - Staying current on new technology, trends, and market behavior by studying market trends and the industry landscape - Engaging in self-study and independent work in lab facilities to increase job-related knowledge and skills - Developing collateral, workshops, and other materials to assist with sales engagements - Developing cases in the SHI lab to support sales engagements Behaviors and Competencies - Problem-Solving: Can proactively identify and take ownership of complex problem-solving initiatives, initiate preventative measures, collaborate with others to find solutions, and drive successful outcomes. - Communication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication. - Adaptability: Can lead others through change, help teams adapt to new directions, and create a culture open to change. - Leadership: Can take ownership of complex team initiatives, collaborate with others in decision-making processes, and drive team performance. - Teamwork: Can build and lead multiple teams, fostering a cooperative environment and ensuring effective communication between team members. - Self-Motivation: Can take ownership of complex personal or professional initiatives, collaborate with others when necessary, and drive results through self-motivation. Skill Level Requirements - Proven experience designing and architecting cloud-native platforms, including Kubernetes and enterprise container-based environments (e.g. OpenShift, Rancher, Tanzu) across on-premises, hybrid, or multi-cloud environments - Deep understanding of modern DevOps and platform engineering practices (GitOps, CI/CD, DevSecOps, SDLC, Internal Developer Portal) combined with Day2 operational experience, including observability, reliability, upgrade and lifecycle management, infrastructure-as-code, automation - Extensive knowledge of Hybrid Cloud, DevOps, cloud-native ecosystem OEMs, third party technologies, and their value proposition to customers - Strong understanding of platform and cloud native reference architectures, OEM hardware and infrastructure reference architectures, third-party integrations, and relevant industry compliance requirements - Experience with cloud-native observability concepts, OpenTelemetry, Kubernetes monitoring, and observability OEMs, and AIOps - Familiarity with cloud native application security best practices and solutions including CNAPP - Excellent written and verbal communication skills, with the ability to engage both technical and nontechnical audiences - Attention to detail, organization, and follow-up skills   - Initiative to research and resolve problems with a positive attitude   - Exceptional relationship building skills with customers, partners, and internal stakeholders - Strong documentation skills, including system, application, and infrastructure diagrams and executive ready presentations. - Possess a real passion for technology - Expert technical knowledge of cloud-native platform and DevOps solutions Other Requirements - Bachelor’s degree or equivalent experience - 5+ years of experience in a technical role - 3+ years of experience in a presales Solution Architect role - Travel to client locations required up to 20% for customer meetings, internal meetings or engagements, customer or partner sites, conferences and SHI offices - Flexibility to work extended hours to complete special projects Preferred Certifications - Certified Kubernetes Administrator (CKA), Certified Kubernetes Application Developer (CKAD) or related Linux & CNCF certifications - Red Hat Certified Openshift Architect - Relevant professional certifications in related OEM categories including but not limited to Observability (Dynatrace, DataDog, Splunk, Elastic, etc..), GitOps/DevOps, Automation (Ansible), IAC (Terraform), Infrastructure/Containers, Platforms, CNAPP ​ If you do not have these certifications, it may be required within one year at SHI. The estimated annual pay range for this position is $180,000 - $250,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending. Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

Who is Trace3? Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate. Our culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it! Trace3 is headquartered in Irvine, California. We employ more than 1,200 people all over the United States. Our major field office locations include Denver, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Francisco. Ready to discover the possibilities that live in technology? Come Join Us! Street-Smart - Thriving in Dynamic Times We are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems. Juice - The “Stuff” it takes to be a Needle Mover We get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success, and visualizing what the final destination looks and feels like. Teamwork - Humble, Hungry and Smart We are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us. ABOUT THE ROLE: The Senior Solutions Architect for the Contact Center team at Trace3 is a consultative role, focused on building relationships with clients through technology and solutions. The Senior Solutions Architect provides the expertise to investigate and understand an existing environment, gather business requirements, and formulate technical and/or business solutions for achieving those requirements across a constantly evolving landscape of leading technologies. This is a customer-facing role that requires strong communication skills and the ability to interpret and explain technical information to and from a variety of audiences, both technical and non-technical. This position will also be responsible for the definition of standards, pre-sales engagement activities, and where necessary taking a consultative delivery role for the delivery to ensure success of product and project-based work. The Senior Solutions Architect may perform assessments, requirements gathering, demos, proof-of-concept, technical workshops, and oversee and support the delivery teams as needed. This role will also champion sales enablement by analyzing client processes, understanding the client’s business landscape, defining requirements, and expertly delivering solutions and strategies within the customer experience space and artificial intelligence. As a member of the Contact Center & Collaboration business unit, this position will collaborate with other technology practices to develop integrated solution offerings for our clients. The Senior Solutions Architect has unique responsibilities to collaborate with other Business Units and Regional Resources within Trace3 to continually develop, refine, and mature joint GTM strategy, offering, and delivery of Trace3 services as a unique differentiator in the market. WHAT YOU'LL DO: - Support critical and relevant partner relationships - Create and refine delivery standards for relevant solutions - Develop and transition strategic partnerships from emerging to core practices - Develop and lead training for Trace3 resources - Engage with Sales, Partners and customers to drive the value proposition of Trace3’s Customer Success motion - Deliver the overall vision and plan for the theatre to our largest customers, ensuring they choose, use, and love Contact Center & Collaboration technology - Build a strong interlock with Sales, Delivery and Renewals to provide an industry-leading customer experience for Trace3 clients on their adoption journey - Oversee each project’s lifecycle from inception to completion, with an emphasis on technical soundness and resource efficiency - Responsible for overseeing and ensuring optimal client satisfaction throughout the entire lifecycle of the engagement by delivering the Trace3 “Total Customer Experience” - Triage and resolve escalations of issues when needed - Develop and maintain strategic partnerships with Technical Leaders within our client’s organizations - Responsible for leading, coaching and mentoring team members and supporting their professional development - Partner and collaborate with Sales Teams and other Technology Teams to deliver and present industry best programs and services to clients - Build and maintain strong and long-lasting relationships with our key partners - Assist with technical scoping and Statements of Work (SOW) for assigned accounts - Be an inspirational role model by challenging and improving the strength of the delivery teams and aligning their efforts to the mission and vision of the organization - Ensure close collaboration with Sales and Renewals teams to build a pipeline of Renewals and Expansion opportunities QUALIFICATIONS & INTERESTS: - Bachelor’s Degree or equivalent experience with a minimum of ten (10)+ years’ progressive collaboration and contact center experience - Extensive experience working for a collaboration or consulting company and developing strategic, profitable solution architecture plans - Minimum of five (5)+ years of experience with public, private, and cloud strategy and/or architecture experience - Current and deep understanding in the technology space for CCaaS, UCaaS, customer experience, and artificial intelligence solutions for human to human, human to machine, and machine to machine interactions - Certifications in one or more of the following technologies: Genesys, NiCE, Five9, Webex Contact Center, Cisco PCCE/UCCE, Cisco CVPD, Zoom, Amazon Connect, Twilio, RingCentral, 8x8, Avaya, Vonage, or equivalent experience - Development experience in a team-oriented workplace, outstanding interpersonal employee coaching and strong communication skills - Excellent understanding of business environments and challenges of IT operations in an enterprise level corporation - Strong financial and business acumen with understanding of a multi-faceted business operation - Ability to think outside the box and develop solutions to accomplish seemingly impossible tasks, while remaining risk and objective focused - Ability to approach customer and sales requests in a proactive and consultative manner; listen to and understand user needs, and effectively deliver solutions - Ability to cope with change, make decisions, manage and mitigate risk and uncertainty - Excellent oral, written communication and presentation skills with an ability to present technical issues to C-Level Executives and non-technical audience Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary. Estimated Pay Range $150,000—$175,000 USD The Perks - Comprehensive medical, dental and vision plans for you and your dependents - 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability - Competitive Compensation - Training and development programs - Major offices stocked with snacks and beverages - Collaborative and cool culture - Work-life balance and generous paid time off Our Commitment At the core of Trace3's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do. We’re committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture. As an equal opportunity employer, Trace3 bases all employment decisions based on individual qualifications, merit, and business requirements. We do not engage in discrimination on the basis of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age (40 or older), disability, genetic information, or any other characteristic protected by federal, state, or local law. Any demographic information provided is strictly voluntary, kept confidential in accordance with Equal Employment Opportunity (EEO) regulations, and will not be used in employment decisions, including hiring, promotions, or mentorship programs. We are committed to providing equal employment opportunities for all. If you require a reasonable accommodation to complete the application process or participate in an interview, please email recruiting@trace3.com. ***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs.

Overview At Wipfli, people count. At Wipfli, our people are core to everything we do—the catalyst behind our ability to create exceptional impact and extraordinary results. We believe in flexibility. We focus on relationships. We encourage each individual to follow their own path. People truly matter and they feel it. For those looking to make a difference and find a professional home, Wipfli offers a career-defining opportunity. Responsibilities Job Summary Under the direction of a Manager, Senior Manager, or Partner, the Senior Engineer – Boomi Architect works with clients to lead the architecture, design, and implementation of enterprise integration solutions using Boomi iPaaS. This role blends hands-on technical delivery with architectural leadership, owning complex integration designs while guiding junior engineers and collaborating closely with Master Consultants and business development teams. The position focuses on delivering scalable, secure, and maintainable integrations that improve client business processes and data flows across cloud and on‑premise systems. Essential Responsibilities - Architect, design, and implement enterprise integration solutions using Boomi, including APIs, process orchestration, data transformations, and event-driven integrations. - Lead technical discovery sessions to understand client business requirements, existing systems, and integration needs, translating them into robust solution architectures. - Serve as the technical lead on Boomi engagements, ensuring solutions align with best practices for scalability, security, performance, and maintainability. - Develop and enforce integration standards, patterns, and documentation, including unit testing strategies and deployment approaches. - Lead and oversee unit testing, peer reviews, and quality assurance activities to ensure high-quality, production-ready integrations. - Provide guidance, mentoring, and technical oversight to Engineer I and Engineer II team members on Boomi development and integration best practices. - Lead direct client communication on technical deliverables, risks, and timelines, ensuring expectations are met and client satisfaction remains high. - Collaborate with Master Consultants and business development teams during pre-sales activities, including solution design, scope development, and technical input for proposals. - Support integration across a variety of enterprise systems such as ERP, CRM, HCM, and industry platforms (e.g., NetSuite, Intacct, Microsoft Dynamics, ADP, Procore). - Participate in research, development, and continuous improvement initiatives to advance integration capabilities, tooling, and delivery methodologies. Knowledge, Skills and Abilities Required Qualifications - Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field, or an equivalent combination of education and experience. - 4+ years of professional experience in software engineering or integration development, including hands-on experience with Boomi or similar iPaaS platforms. - Strong understanding of enterprise integration concepts, including APIs, data transformation, workflow orchestration, and hybrid (cloud/on-premise) environments. - Experience working in a client-facing, professional services environment. - Excellent written, verbal, and presentation skills, with the ability to communicate technical concepts to both technical and non-technical stakeholders. Preferred Qualifications - Boomi Professional or Architect certification. - Experience with additional iPaaS or integration technologies (e.g., Azure Integration Services, MuleSoft, Workato, Celigo). - Experience supporting pre-sales, solution architecture, or technical sales efforts. - Familiarity with integration security standards, compliance considerations, and API management strategies. - Experience integrating enterprise applications across multiple industries such as healthcare, manufacturing, finance, or construction. Skills & Abilities - Ability to plan, prioritize, and organize work under pressure while meeting budget and delivery timelines. - Strong analytical and problem-solving skills, with a focus on designing scalable integration solutions. - Ability to lead technical teams and coach junior engineers while remaining hands-on with complex work. - Ability to support sales, marketing, and cross-selling initiatives through technical expertise, presentations, and thought leadership contributions. - Proficiency with Microsoft Office tools and integration design/documentation tools. - Results-oriented, collaborative, and adaptable with strong learning agility. Additional Details Wipfli is an equal opportunity/affirmative action employer. All candidates will receive consideration for employment without regards to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identify, veteran status, disability, or any other characteristics protected by federal, state, or local laws. Wipfli is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or participate in our recruiting process, please send us an email at hr@wipfli.com Wipfli values fair, transparent, and competitive compensation, considering each candidate's unique skills and experiences. The estimated base pay range for this role is $88,000 to $118,000, with offers typically not made at the maximum, allowing for future salary increases. The actual salary at the time of offer depends on business related factors like location, skills, experience, training/education, licensure, certifications, business needs, current associate pay, and relevant employment laws. Individuals may be eligible for an annual discretionary bonus, subject to participation rules and based on a variety of factors including, but not limited to, individual and Firm performance. Wipfli cares about our associates and offers a variety of benefits to support their well-being. Highlights include 8 health plan options (both HMO & PPO plans), dental and vision coverage, opportunity to enroll in HSA with potential Firm contribution and an Employee Assistance Program. Other benefits include firm-sponsored basic life and short and long-term disability coverage, a 401(k) savings plan & profit share as well as Firm matching contribution, well-being incentive, education & certification assistance, flexible time off, family care leave, parental leave, family formation benefits, cell phone reimbursement, and travel rewards. Voluntary benefit offerings include critical illness & accident insurance, hospital indemnity insurance, legal, long-term care, pet insurance, ID theft protection, and supplemental life/AD&D. Eligibility for all benefits programs is dependent on annual hours expectation, position status/level and location. Wipfli offers flexibility for many positions to be performed remotely; please discuss your work preferences with your recruiter during the interview process. "Wipfli" is the brand name under which Wipfli LLP and Wipfli Advisory LLC and its respective subsidiary entities provide professional services. Wipfli LLP and Wipfli Advisory LLC (and its respective subsidiary entities) practice in an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable law, regulations, and professional standards. Wipfli LLP is a licensed independent CPA firm that provides attest services to its clients, and Wipfli Advisory LLC provides tax and business consulting services to its clients. Wipfli Advisory LLC and its subsidiary entities are not licensed CPA firms.