• Lead and manage a high-performing team of P&C generalists and specialists • Provide expert guidance and coaching to team members on policy interpretation, benefits administration, and employee relations issues • Partner with business leaders across the organization to develop and implement effective HR policies and procedures • Ensure compliance with all applicable federal, state, and local employment laws and regulations • Manage the day-to-day operations of the P&C function, including benefits administration, payroll processing, and recordkeeping • Develop and implement innovative solutions to improve P&C processes and service delivery • Stay current on HR trends and best practices, and recommend changes to improve the employee experience • Build strong relationships with internal stakeholders and external vendors

Garner’s mission is to transform the healthcare economy, delivering high-quality and affordable care for all. We are fundamentally reimagining how healthcare works in the U.S. by partnering with employers to redesign healthcare benefits using clear incentives and powerful, data-driven insights. Our approach guides employees to higher-quality, lower-cost care, creating a system that works better for everyone. Patients achieve better health outcomes, employers spend healthcare dollars more effectively, and physicians are rewarded for delivering exceptional care rather than performing more procedures. Garner is one of the fastest-growing healthcare technology companies in the country. Our products are trusted by the most sophisticated employers and providers in the industry, and we are building a team of talented, mission-driven individuals who are motivated to make a meaningful impact on healthcare at scale. About the role: We’re looking for an exceptional People Operations Associate to help power Garner’s next-generation People function. In this role, you will serve as the execution engine for our day-to-day operations, ensuring our workflows are scalable and our employees feel supported from day one. You’ll be the primary point of contact for employee inquiries, directly manage onboarding and offboarding, and maintain the integrity of our people data across Rippling and other HR systems. This is a unique opportunity for someone eager to master the HR fundamentals in an exceptionally fast growing, high-bar organization, and to be a key player in our journey toward human/AI partnership. This role reports to the People Operations & Automation Manager. Where you will work: This position has the option to be fully Remote or Hybrid 3x weekly in our NYC office. What you will do: - Own the front lines of the employee experience – manage the People Ops inbox and our upcoming ticketing system, serving as the trusted, go-to resource for fast and accurate resolutions across payroll, systems benefits, policies, and compliance - Execute a seamless onboarding and offboarding experience – manage end-to-end operational workflows for new hires (20+ per month) and departing employees, ensuring a best-in-class experience using streamlined, tech-enabled workflows - Champion data hygiene and knowledge management rigor – maintain pristine employee data and documentation in Rippling, Confluence, and other systems in accordance with robust internal standards - Drive continuous process improvement – proactively identify workflow gaps and contribute ideas to help the team execute faster and more effectively The ideal candidate has: - 1-2 years of experience in a People Operations role at a fast-paced tech company - A high ownership mentality — you take pride in being a steward of our processes, ensuring every task is completed with rigor and in full alignment with standards - Uncompromising integrity and discretion — you understand the weight of handling highly sensitive personnel information and maintain strict confidentiality and professionalism at all times - An empathetic, customer-support mindset — you thrive on helping others and are deeply invested in making employees feel supported, maintaining composure and empathy even in challenging circumstances - A tech-forward, efficiency-obsessed mindset — you have an intuition for cutting-edge technology and are constantly seeking ways to use modern toolsets to automate repetitive tasks and boost your output - Analytical and problem-solving skills — you recognize problems, think through potential causes, and evaluate information before jumping to conclusions - Unwavering reliability and attention to detail — you consistently deliver quality, error-free work on time, and escalate clearly when deliverables are at risk - A growth mindset — you are eager to accelerate your career at a fast pace, implement feedback well and quickly, and are willing to put in the time and effort to master the fundamentals of scaling People Ops Compensation Transparency: The base salary range for this position is $70,000 - $85,000. Individual compensation for this role will depend on various factors, including qualifications, skills, and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans, including but not limited to: Flexible PTO, Medical/Dental/Vision plan options, 401(k) with company match, Flexible Spending Accounts, Teladoc Health and more. Fraud and Security Notice: Please be aware of recent job scam attempts. Our recruiters use getgarner.com and garnerhealth.com email domains exclusively. If you have been contacted by someone claiming to be a Garner recruiter or a hiring manager from a different domain about a potential job, please report it to law enforcement here and to candidateprotection@garnerhealth.com. Equal Employment Opportunity: Garner Health is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Garner Health is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at talent@garnerhealth.com.

Role Description We are looking for a strategic builder and a holistic People Operations leader to serve as our Director of People Operations. As a company of ~130 employees and targeting growth, we require an executive to architect scalable systems for talent, culture, and compliance across the organization. Reporting directly to the CEO, you will be the driving force behind our strategic people roadmap, focusing on: - Manager development - Organizational design - Total rewards - Operational excellence You will also oversee the day-to-day HR engine, ensuring our operations are compliant, efficient, and scalable. You will lead a capable team of two, giving you the leverage to focus on strategy, organizational design, and coaching while ensuring the operational engine runs flawlessly. Core Responsibilities - Manager Training Programs (The "Resource" Function) - Design and deliver "Manager 101" and advanced training programs on the fundamentals of leadership: effective interviewing, running 1:1s, delivering critical feedback, and managing compensation discussions. - Train managers on how to document performance issues, conduct Performance Improvement Plans (PIPs), and handle terminations legally and empathetically. - Serve as the trusted confidante and advisor to the executive team and department heads on organizational dynamics and complex people challenges. - Assessments, Strategy & Org Design - Design a compensation philosophy that attracts and retains top talent. - Build salary bands, variable commission plans, and equity structures that align with business goals while protecting the bottom line. - Implement and utilize psychological and behavioral assessments (e.g., Predictive Index, DISC, StrengthsFinder) to improve hiring accuracy, enhance team communication, and optimize organizational design. - Use data (eNPS, retention rates) to identify flight risks and proactively address cultural or structural issues before they impact the business. - Culture, Morale & Career Development - Build clear, actionable career development pathways for key roles. - Own the design and execution of company All Hands meetings and culture events. - Elevate our performance management process from a compliance task into a key strategic system for continuous team upgrade. - Operations, Compliance & Infrastructure - Oversee the People Ops Administrator to ensure onboarding and offboarding are efficient and compliant. - Serve as the final escalation point for investigations and compliance matters (EEO, FLSA, FMLA). - Oversee the Corporate Recruiter to ensure we are executing a highly selective and efficient hiring strategy focused on raising talent density. Qualifications - 8-10+ years of HR experience, ideally in a high-growth environment (e.g., scaling from 50 to 150+ employees). - You have built compensation and equity plans including STI and LTI (Excel proficiency is a must). - Experience using psychometric or behavioral assessment tools to guide hiring and team-building decisions. - Proven track record of training and enabling managers. - SHRM-SCP or SPHR strongly preferred. Benefits - Opportunity to work from home - Excellent work environment - Medical, dental, and vision insurance - Up to 15 days of paid time off - 12 company observed holidays - 401k plan with company match - Life insurance - Professional growth opportunity - Inclusive company culture established by an incredible team!

• Partner directly with our GTM management and leadership teams building trusted advisor status with key stakeholders • Help design and lead the annual delivery of the org’s People Plan agenda • Facilitate and present enablement based topics both ad-hoc / remotely and at global as well as regional departmental in-person offsites • Identify needs, gaps & opportunities within the team’s current people management structure • Support new and experienced people managers across the GTM function • Partner with our People team to deliver our annual People processes • Actively contribute to the enhancement and delivery of these enablement processes • Use AI tools and LLMs to build lightweight enablement workflows